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Front-Office Manager,Team leader,hardworking,good communication skills

Location:
Delhi, India
Salary:
70,000
Posted:
February 04, 2018

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Resume:

Tarun Khokhar

F-*-U/**,PITAM PURA,NEW DELHI-*****4

Mobile:844-***-**** E-Mail:ac4b1a@r.postjobfree.com

CAREER SNAPSHOT

A charismatic and energetic professional with nearly 11 Yrs ++ of experience in hospitality

industry.

Worked as OPERATION MANAGER with Vintage Luxury Yacht Hotel,No.6 Botahtaung Jetty,Botahtaung Township-Yangon from June-2014.

Worked with GOLDEN TULIP BHIWADI,BDI CLUB& SUITES-FRONT OFFICE MANAGER

Strong ability to solve problems - identifies and finds solutions.

Considerable legal knowledge related to hotel issues, including rental contracts.

Experience and knowledge in basic accounting or payments procedures

Profound knowledge of governmental regulations and safety standards (OSHA, EPA, ADA)

Exceptional ability to maintain a positive attitude, handle conflict and confrontation.

Proven ability to establish structure and discipline in a department.

An astute and pragmatic leader, quick and forward thinking, who always plans for a variety of outcomes.

Articulate and precise, with the ability to combine theoretical knowledge with practical approach.

Ability to communicate efficiently and in a warm and positive manner, Possess excellent interpersonal and front office management skills

Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction

Enjoys a high capacity to learn new skills whilst objectively seeking new challenges, responsibilities and ways to develop an already extensive array of professional experience.

Flexible and highly adaptable, team orientated, used to working to tight deadlines and meeting set goals and objectives.

Accustomed to working under pressure using own initiative, is ambitious and highly motivated having demonstrated the ability to work within a team, liaising with colleagues up to and including senior management levels.

Possesses excellent motivational experience, able to extract the best from teams and individuals alike.

Adept at steering team members towards achieving set targets whilst accomplishing personal and departmental goals.

Core Competencies

Executive Leadership

Customer service skills

Extensive Planning

Resource management

Employee Training

Quality Assurance

Maintaining guest feedbacks

Inventory management

Implementation of policies and procedures

Team motivation

Resource Performance

Team Management

Detail oriented attitude

Multitasking skills

Strong analytical skills

Excellent communication

Managing Budget

CAREER HISTORY

VINTAGE LUXURY YACHT HOTEL,YANGON-OPERATION MANAGER(Since June2014 –Dec 2017)

GOLDEN TULIP BHIWADI,BDI CLUB& SUITES-FRONT OFFICE MANAGER (Since Jan 2014-May 2014)

Responsibilities:

Supervising and managing all aspects of the front office; performing daily monitoring of rooms inventory, rate and plan availability; ensuring adequate staffing levels for all departments, front desk, communication department, and night audit; developing and implementing training and development plans; managing department forecasts and budgets for both line expenses and payroll.

Coordinating all special events ensuring all requests are handled in a timely fashion;Preparing and reconciling the daily cash log and night audit reports.

Handling and dealing all meeting room requests and notifying hotel department heads.

Preparing and distributing function sheets at the weekly management meeting;Devising and developing work schedule of front desk employees.

Working closely with the sales department making sure that all Local Negotiated rates and groups were kept up to date and that all reservations associated with them are input correctly.

Dealing with all other department heads and departments to be sure that the comfort and satisfaction of our guests exceeded their expectations at every turn.

Managing inventory in a highly profitable manner, thus ensuring maximum revenues and optimum utilization of all categories of rooms as per the season and occupancy.

Assuring maximization of total room occupancy by supervising the accurate listing of all future reservations and providing effective sales effort at Front desk to maximize rooms’ revenue

Promoting and practicing up selling of rooms and services to contributing to the departmental G.O.P.

Controlling open and closed dates, availability, condition of rooms and implement approved rate changes.

Branding Standards across the department; Implementing defined policies, procedures, other statutory and audit compliance requirements related to the department.

Checking daily for out-of-order rooms, VIP rooms and special accommodation requests. Keeping General Manager promptly and fully aware of all problems or unusual matters of significance.

Developing and implementing best practices in innovative processes and procedures.

Striving to constantly maintain the bench marked target score of 8.5 for guest satisfaction and closely monitoring all the touch points of Guest Interaction of the Front Office Department

Best Western plus the Olive-Bahrain Front office Manager (Since Sep 2012-Dec 2013)

Responsibilities:

Supervising and managing all aspects of the front office; performing daily monitoring of rooms inventory, rate and plan availability; ensuring adequate staffing levels for all departments, front desk, communication department, and night audit; developing and implementing training and development plans; managing department forecasts and budgets for both line expenses and payroll.

Coordinating all special events ensuring all requests are handled in a timely fashion;Preparing and reconciling the daily cash log and night audit reports.

Handling and dealing all meeting room requests and notifying hotel department heads.

Preparing and distributing function sheets at the weekly management meeting;Devising and developing work schedule of front desk employees.

Working closely with the sales department making sure that all Local Negotiated rates and groups were kept up to date and that all reservations associated with them are input correctly.

Dealing with all other department heads and departments to be sure that the comfort and satisfaction of our guests exceeded their expectations at every turn.

Monitoring and maximizing revenues by closely monitoring the revenue generating sections of Front Office, like Taxi Service, Business Centre, Telephones, Kids Room Activities, Animation and Resort Recreation activities.

Preparing departmental annual budget; monitoring achievement of budget; Participating in Yield Management and Rates Strategy meetings with the Revenue Manager, General Manager and Sales Manager, to build monthly rooms forecast for interpretation by the General Manager.

Managing inventory in a highly profitable manner, thus ensuring maximum revenues and optimum utilization of all categories of rooms as per the season and occupancy.

Assuring maximization of total room occupancy by supervising the accurate listing of all future reservations and providing effective sales effort at Front desk to maximize rooms’ revenue

Promoting and practicing up selling of rooms and services to contributing to the departmental G.O.P.

Controlling open and closed dates, availability, condition of rooms and implement approved rate changes.

Branding Standards across the department; Implementing defined policies, procedures, other statutory and audit compliance requirements related to the department.

Checking daily for out-of-order rooms, VIP rooms and special accommodation requests. Keeping General Manager promptly and fully aware of all problems or unusual matters of significance.

Developing and implementing best practices in innovative processes and procedures.

Striving to constantly maintain the bench marked target score of 8.5 for guest satisfaction and closely monitoring all the touch points of Guest Interaction of the Front Office Department.

Fortune Park Boulevard-ITC hotels Asst Front Office Manager (Mar2012-Sep2012)

Responsibilities:

Responsible for managing the daily activities of front desk staff to ensure quality service of the hotel

Handling the tasks of providing assistance in all areas of guest services

Performing responsibilities of hiring, training, evaluating, counselling, scheduling and supervising the daily activities of front desk staff

Conducting staff meetings including reviewing of hotel standards, departmental procedures and operating issues

Preparing work schedules for staff to ensure adequate coverage and effectively control labour costs

Handling the tasks of managing resolution of guest complaints

Accountable for Resource Performance, Analysing variances, monitoring the impact of initiatives, maintaining quality of product and ensuring consistency in its delivery and standards.

Reporting on a regular basis to the Executive Committee on the performance of the Front Office against operations and taking corrective actions.

Handling room’s inventory along with the Sales team; Recommending, recognizing & rewarding associates as per their performance.

Conducting yearly appraisals for all Managers and Associates at Front Office, Preparing departmental annual budget and monitoring achievement of budget

Fortune Park DJ Avenue-ITC hotels Duty Manager - Front office (Jun2011-Mar2012)

Responsibilities:

Supervising and monitoring front desk staff and ensuring that the established procedures are completed in accordance the policies and procedures of the hotel and train front desk staff and operators and assist in new-hire and on-going training sessions

Preparing weekly work schedules, performing employee evaluations, handling disciplinary issues, and terminating inefficient staff

Ensuring that corrective actions are taken immediately for all guest complaints

Responsible for key control and maintain procedures for guest security, emergencies, hotel accounting, credit control, and handling of financial transactions

Developing relationships with the key customers and clients in order to influence buying behaviour and to drive business into the hotel.

Managing room inventory strategically set effective inventory and price controls to maximize Revenue per available room (REVPAR).Proactively sell higher category rooms on high demand dates to maximize revenues.

Conducting comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.

Monitoring guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure ;Tracking hotel’s WOW ratios i.e. the guest’s satisfaction level on a day to day basis.

The Sol Luxury Boutique Hotels (THE PARK)-GOA Front Office Manager (Dec 2010-Jun2011)

Responsibilities:

Responsible to assist the Guest Relations Manager / Assistant Front Office Manager in managing the Guest Service Department as a successful independent profit centre, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the operation and administration.

Monitoring Front Office employees to ensure guests receive prompt, warm attention and personal recognition

Informing other operating departments, notably Housekeeping, of all Front Office matters that concerns them

Establishing and maintaining effective employee relations

Assisting the Director of Front Office in employee related matters such as appraising and consulting

Preparing statistical, performance and forecast reports as necessary in order

to facilitate annual budget and strategic plan preparation and provide management with marketing information

Monitoring and controlling, on an on-going basis, department costs to ensure performance against budget.

Accountable for managing the day-to-day activities of the front office staff;Scheduling and planning employees to ensure proper coverage.

Overseeing routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel brand.

Received Park Award for the business excellence-Employee of the year.

ITC MAURYA, New Delhi Front office Supervisor (Aug2007 – Dec2010)

Responsibilities:

Organizing all activities by creating good rapport with co-workers

Motivating all employees to increase their efficiency by organizing different programs

Creating reports for front office which help in future and Delivering of Required reports to the manager & above

Handling all front office duties as their requirement

Supervising all guest service employees, ensuring guests are taken care of in professional & Friendly manner.

Ensuring Maximization of the days’ business during the particular shift with regards to the occupancy rate & revenue of the rooms.

Overseeing all FFITS, DFITS are taken care with utmost importance;Ensuring guest complaints are handled effectively and spontaneously at all times.

ITC WINDSOR MANOR, Bangalore Front office assistant for three months.

WORKSHOPS/TRAININGS

Workshop on Crisis Management certified by Usha Armour, Bangalore

First Aid classes conducted by St John’s Ambulance.

Advanced Diploma in Front Office certified by City and Guilds, UK

EXTRA CARRICULAR ACTIVITIES

North Delhi Zone Football Team member.

North Delhi Zone Volleyball Team member

North Delhi Zone Athlete

ACADEMIC QUALIFICATIONS

BHM Degree from M.S RAMAIAH College of Hotel Management, Bangalore in the Year, 2007.

PERSONAL DETAILS

Date of Birth: 29th June, 1985 Languages Known: Hindi & English Nationality: Indian



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