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Medical Customer Service

Location:
Metairie, Louisiana, United States
Posted:
February 01, 2018

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Resume:

GINA P. GUTTUSO

**** **************** ***** ********, ** 70006

504-***-**** ac4ay3@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to assure consistent quality.

Experience with Microsoft Office. Quickbooks. Type 60 WPM.

Maintains and ensures patient privacy and confidentiality.

KEY QUALIFICATIONS

Medical Billing Medical Office Medical Administrative Patient Registration Medical Terminology

Medical Records Management for the Billing Specialist

Medical Practice Management Systems Introduction to CPT, ICD-9-CM, and ICD-10-CM Coding

Charge Entry Payment Posting Denials Appeals Referrals Accounts Receivable

Greenway Electronic Medical Records (EMR) Electronic Health Records (EHR)

Insurance Verification Reimbursement Systems Medical Basics and Healthcare Claim Cycle

Healthcare Payers Managed Care (HMO, PPO, and POS)

Medicare / Medicaid Government Payers Third Party Payers

HIPAA Compliance Medical Charts Basic Anatomy & Physiology Healthcare Settings

Computer Systems and Software Applications for the Medical Office

EDUCATION

Ultimate Medical Academy Health Sciences – Medical Office and Billing Specialist Associate of Science Degree, 2016

Delgado Community College Practical Nursing Diploma, 2002

Phillips Junior College Associates of Occupational Science in Medical Assisting, 1994r

University of New Orleans Bachelors of General Studies in Early Childhood Education, 1986

MEDICAL WORK EXPERIENCE

●Acadiana Computer Systems Metairie, LA 08/2016 – 09/2016

Medical Coding Specialist

Coding for multi-specialty practices. Qualified applicant must be familiar with billing guidelines for government and third party payors. Applicant must be able to work in a fast paced environment and have the ability to adapt to the ongoing changes and guidelines of the medical billing process.

Mullen Immunization Clinics New Orleans, LA 08/2009 – 12/2009

Licensed Practical Nurse

Administered flu shots on-site at retail providers.

Collected money from patients, completed patient information forms, set up up clinic with provided supplies; returned unused medications and supplies upon completion.

LSU Healthcare Network New Orleans, LA 04/2009 – 05/2009

Licensed Practical Nurse

Took and recorded vital signs, prepared and administered injections, applied dressings and bandages, and conducted EKGs.

Med Assurant Annapolis, MD 04/2007 – 04/2009

Site Review Consultant/LPN

Performed reviews of care providers, sites, facilities, medical records, and other associated medical-field materials, personnel, and documents on behalf of insurance providers.

Ensured assignments were completed prior to deadlines.

Back and Front end office duties, billing and coding ICD 8, ICD9.

Ochsner Metairie Clinic Metairie, LA 02/2003 – 07/2003

Licensed Practical Nurse

Assisted doctors and other nurses with patient assessments, physical exams, vaccinations, specimen collection, and documentation.

05/2000 – 04/2002



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