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Customer Service Sales

Stone Mountain, Georgia, United States
February 01, 2018

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Career Summary

Highly skilled and experienced Client Relations Specialist managing a high volume of top tier accounts. I possess the professional ability to practice patience & attentiveness while giving great service.

Duravit USA, Duluth, GA.

Account Specialist June 2016 – Present

oProvide accurate and quality customer service to inbound callers

oTroubleshoot product and technical date to the market; de-escalating matters as needed

oObtain and evaluate all relevant information to assist customer with product and service inquires

oDirect unresolved inquires to the designated department and management of needed

oCommunicate, cross trained & work with other departments, providing accurate & efficient information.

oInitiated and reported on corrective on-site and plant actions.

oMaintained customer relationships as a point of contact for specific territories

oConstant communication with the sales team regarding their customer needs

oScan documents and manage electronic file folder

oAssist in the optimization of quality improvement initiatives and performance goals.

oEvaluated KPI’s to improve efficient operational standards.

oPrepared all appropriate documentation for reporting requirements.

LG HAUSYS AMERICA, Atlanta, GA. 2012-2016

Customer Service Rep/Sales Support

oHandled inbound/outbound calls from customers & end consumers; managed the EDI (Portal Ordering System)

oProvided Sales Support to Territory Managers across the United States, Canada, and Mexico

oWorked closely with Logistics brokers to set up expedited shipments/process international freight deliveries.

oProvided Customer resolutions and maintained customer relationships.

oHandled Credit memos and RMA’s; monitored credit limits, contacting them for outstanding receivables.

oConducted weekly meetings with TM’s to enhance service and sales

oMonitored largest customers credit limits and personally contacting them for outstanding receivables

ZEP Inc. Atlanta, GA

Customer Service Rep – Team Elite 2003– 2009

oProcess credit & re-bill requests, invoicing & new account set-up. New hire trainer.

oProvided inbound callers with assistance and solutions to complex questions and concerns

oDocumented details of customer phone call within the system

oManaged customer accounts to include reconciling errors, resolution of post-order issues such as returns

oEffectively followed up with customers to ensure customer satisfaction

oProvided excellent customer service with accurate product information and assistance with order placement

oExceeded scoreboard requirements for productivity, schedule adherence, quality and attendance.

oCompleted assignments within a timely manner and thoroughly managed workload.

Skills & Qualifications

10+ years in Customer Service, Quick Learner, Initiative, Detailed Oriented, Knowledge of SAP, AS 400, Problem Solver, Microsoft Office, Teambuilding & Training, Craves challenges, Sales & Margin Improvement. PROFID, Doxis, Lotus Notes, MS Word, MS Excel, MS PowerPoint, MS Communicator, MS Access, Web Navigation, QuickBooks.

*Reference available upon request*

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