EVONNE BASHAW

**** **** ******** ******, ****, OK 73703 (C) 580-***-**** ac4avp@r.postjobfree.com

Professional Summary

Highly organized and detail-oriented Administrative Assistant with more than 6 years experience. I am

committed to approaching administrative tasks with tenacity and attention to detail. I offer excellent

communication and computer skills.

Skills

Trusted key holder Advanced clerical knowledge

Exceptional communication skills Types 80 WPM

MS Windows proficient Attention to detail

Quick learner Business correspondence

Shipping and receiving professional Filing and data archiving

Cash flow management Databases

Credit card processing Expertise in invoice and payment transactions

Multi-line phone talent Account reconciliation

Exceptional organization

Superior attention to detail

Work History

Sales Manager Plus 06/2011 to Current

Aaron's Sales & Lease – Enid, OK

Ordered and distributed office supplies while adhering to a fixed office budget.

Managed office supplies, vendors, organization and upkeep.

Answered and managed incoming and outgoing calls while recording accurate messages.

Maintained a clean reception area, including lounge and associated areas.

Trained all incoming sales team members.

Supervised a sales force of 4 sales associates.

Supported the sales team in writing proposals and closing contracts.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges

and security practices.

Answered customer questions about product availability and shipment times.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Successfully acquired an average of 105 new customers per month, generating a 10% growth in

revenue.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly

and efficiently.

Routinely answered customer questions regarding merchandise and pricing.

Customer Service Representative 11/2010 to 06/2011

Aaron'S Sales & Lease – Enid, OK

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly

and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

Routinely answered customer questions regarding merchandise and pricing.

Asked open-ended questions to assess customer needs.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Recommended, selected and helped locate and obtain out-of-stock product based on customer

requests.

Built long-term customer relationships and advised customers on purchases and promotions.

Education

Associates Degree in Graphic Design: Graphic Design

SWOSU - Weatherford, OK

High School Diploma:

Leedey Public School - Leedey, Ok

2002

2000

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