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Customer Service Sales

Conroe, Texas, United States
February 01, 2018

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Formerly: Irma Calderazzo

**** ****** ******* **., ******, TX 77385 Cell: 915-***-**** Email:

Areas of Expertise

• Dedicated customer service and financial services experience in public and private sectors.

• Supervisory experience with 12 years of progressive assignments.

• Accounts Payable • Accounts Receivable • Order Fulfillment

• Bilingual • Teambuilding • Training

• Customer Issue Resolution • Customer Satisfaction Enhancement

• Licensed Realtor

Professional Experience

Home Pros Real Estate Group – El Paso, TX 10/2011-10/2017 Realtor

As a licensed realtor, I worked with residential buyers and sellers in El Paso, TX.

• Interviewed clients to determine the kind of property that they were seeking.

• Made recommendations and showed properties.

• Negotiated sales with clients, builders, and sellers. Managed relationships with brokers, realtors, clients, and lenders.

• Conducted market analyses to ensure that clients received competitive offers.

• Prepared all required documents including representation contract, purchase agreement, amendments, and closing statements.

• Promoted sales with advertisement, open houses, and participation in multiple listing service.

City of El Paso – 300 N. Campbell St. El Paso,TX 05/2003-06/2013

Accounting/Payroll Clerk, A/R A/P, Billing 06/2005 to 06/2013

Senior Citizen Program Coordinator, 03/2004 to 06/2005

Police Record Specialist II, 05/2003 to 03/2004

• Started in the Police Department as a Record Specialist, checking aliases and working latent prints for identifying fingerprints. Provided police officers with documentation as requested.

• As a Senior Citizen Coordinator, kept detailed records of volunteers’ work and participated in planning and coordinating volunteer recognition activities. Submitted monthly and quarterly reports to obtain city grants for the department.

• For the Accounting Department, performed all aspects of Account Payable and Account Receivable recordkeeping. Interacted with internal and external customers to maintain timely and efficient financial operations for each respective department. Select Contributions as an Accounting Professional

• Balanced purchasing card accounts for department employees on a monthly basis for payroll.

• Analyzed and submitted budget transfers, as needed, for grants and other operating divisions of the Fire Department.

• Managed petty cash and accepted deposits and payments from vendors and employees.

• Refunded insurance claim checks to customers.

• Maintained city contracts for department vendors and associated purchase orders.

• Processed invoices for vendors, ensuring the proper breakdown of items, taxes, and fees.

Southern Union Gas Company – El Paso, TX 02/1989 to 05/2003 Customer Service Rep/Supervisor

• Progressive experience in customer service and bookkeeping.

• As a team leader/supervisor, managed meetings and conducted field visits to customers regarding billing issues.

• Made company presentations to employees and mentored staff on customer service.

• Hired and developed a staff of ten customer service representatives and managed a mixture of inbound and outbound call activities throughout the Texas region.

• Assisted management with monthly statistical calculations and kept daily status to support monthly and yearly reports.

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