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Customer Service Human Resource

Woodbridge, Virginia, 22191, United States
January 31, 2018

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Ammar M. Yousef

**** ****** **., ********, ** 971-***-****


Accomplished and versatile human resources professional with 4 years of experience and training. Offer expertise in the on-boarding process and employee relations. Exemplary skills in providing employee counseling, management and organization initiatives in areas of coaching/monitoring, compensation, employee-related issues and associated projects. Versed in daily HR operations and operational systems development and implementation. Ability to overhaul human resources procedures and processes to provide more cost efficient solutions to businesses. Versatile manager who is able to work with tight budgets to achieve significant goals.



Employee Training and Development

Leadership Coaching & Counseling

Consulting and Implementation

Team Building and Training

Mediation/Dispute Resolution

Performance Appraisals

High Impact Presentations/Public Speaking

Organizational Development

Business Process Improvements

Project Management

Budget Management and Forecasting

Customer Support

Proficient in Microsoft Office Suite


Chrome Group LLC, Fredericksburg, VA 08/2016 – 11/2017

General Manager

Registered the company’s new subsidiaries in the state of VA.

Managed and executed strategic planning, scheduling, and budgeting of projects.

Negotiated contracts with other companies, coordinated outsourcing of contract agreements. and oversaw all drafting of contracts.

Assigned timeframe for each stage of work.

Saher Company, Jeddah, KSA 05/2011 – 06/2012

Human Resource Department Leader

Directed HR functions and initiatives for about 100 employees.

Implemented programs to enhance productivity and reduce liability through improved communications and HR practices.

Conducted new hire orientation and exit interviews.

Developed and delivered training programs for new hires.

Utilized an “open door” policy to address employee problems or concerns in a timely manner.

Conducted performance reviews and recruitment.

Created job descriptions and assigned of daily duties.

Reassigned duties during employees’ leaves of absence to ensure uninterrupted work flow.

Served as a consultant and advisor to all departments.

Zain Company Jeddah, KSA 08/2009 – 03/2011

Customer Service Representative

Proficiently and professionally responded to customer and sales representative questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.

Answered, screened and processed over 200 calls daily using a call management system and webbased communications.

Processed credit card payments for orders and managed accounts receivables.

Assisted customers in navigating the company’s website, placing orders online and trouble shooting any technical issues.

Promptly and methodically responded to customer inquiries to identify and resolve issues.

Omar Saaty Office of Accounting Jeddah, KSA 02/2007 – 07/2009

Legal Representative

Developed a working relationship with courts, clients, debtors and attorneys.

Filed all court documents on behalf of the office.

Maintained daily reports of all office transactions such as sales, purchases and payments.

Monitored payments due from clients and promptly contacted clients with past due payments.


Master of Human Resource Development 01/2016 – 12/2017

Bowie State University, Bowie, MD GPA 3.76

Bachelor of Human Resource Management 03/2007 – 05//2011

King Abdulaziz University, Jeddah, Saudi Arabia


Fundamental of Project Management


Arabic & English

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