Sales Customer Service

VINCENT SHAW

**** **** ***** **** *****, Apt, *205 South Jordan, UT 84095 ● ******@*******.*** ● 801-***-****

Proven Sales Professional, with a consistent track record in building relationships, developing new business, generating customer loyalty, managing accounts and delivering top sales results.

SUMMARY OF QUALIFICATIONS

11 years of successful business-to-business sales experience.

Sales professional with a service mentality ready to meet aggressive but realistic targets with high rewards.

Strong initiative, excellent organizational and communication skills. Highly-motivated, with results driving attitude.

Excel in all stages of the sales process from prospecting and rapport building through closing the sale.

Highly team-oriented with recognized leadership, initiative and communication strengths.

Experience with online sales and cold calling with a proactive, with a can do approach to take ownership of sales call.

Problem solving ability with high motivational persuasion skills .Constantly met or exceeded company expectations and goals.

PROFESSIONAL EXPERIENCE

Central Auto 2016 - Present

Floor Sales Manager – UT Sales Division

Generates ideas to exceed sales goals and demonstrate best revenue generating practices for the dealership. Oversee sales team. Holds weekly sales training.

Provide excellent customer service by displaying enthusiasm and strong communication skills with customers, peers and management.

Maintain thorough knowledge of current automotive CRM system, products, features, benefits, specifications, prices, options, models and equipment to effectively communicate with customers and exceed customer satisfaction benchmarks.

Demand the highest ethical standards from self and others.

Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.

Resolve customer complaints in a timely and professional manner.

Top performer for revenue for 2016.

Auto Match USA 2015 – 2016

Sales Associate – UT Sales Division

Seek ways to generate sales and improve business operations efficiencies and customer service.

Conducted effective demonstration rides and walk-through presentations.

Served as liaison between customers, sales, service and finance.

Closes sales by providing knowledgeable sales experience, overcoming customer concerns, price negotiation, and superior customer experience.

Adhere to Auto Match sales process to achieve or exceed group standards such as sales production, gross profit and applicable benchmarks which result in profitability and customer service satisfaction.

Ranked top 5% in sales revenue.

Riverton Hyundai / Mitsubishi, Sandy, UT. 2013 - 2015

Auto Sales /Leasing Expert – UT Sales Division

Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models while building rapport.

Demonstrates automobiles by explaining characteristics, capabilities, and features. Taking test drives explaining warranties and services with customers.

Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing, collects payments and delivers automobiles.

Updates job knowledge by participating in educational opportunities, taking online manufacturer courses and reading professional publications.

Top 5% out of 25 sales man every month.

Dex One, Murray, UT. 2011 – 2013

Digital Sales Executive – UT Sales Division

Develop and consult with clients on Internet online advertising campaigns through DexKnows.com, Google, Yahoo, Bing search engines to increase clients business through SEM and SEO campaigns optimization.

Generated and promoted online marketing campaigns using Dex branded products and solutions.

Prospecting for new customers that will benefit from Dex One digital solutions through cold calling methods. Build pipeline and close deals.

Specialized in promoting high end digital services such as, SEM, SEO, Social Media Sites and websites.

Hunter role with 70% daily cold calling activity.

Report daily details of cold calling activities to manager.

Smith Johnson Associates, Draper, UT. 2011

Recruiter - UT Sales Division

Responsible for developing strategies with a strong focus on sourcing passive candidates through networking, cold calling, complex internet searches and research for IT candidate placement for Fortune 500 companies.

Established successful rapport through cold call and build relationships mainly from telephone contacts.

Generated a high volume of customer contacts and high quality pipeline of candidates.

Accountable for enhancing resource assignments independently .through research of alternative channels of locating candidates.

Screened candidates for availability, interest level, visa status, salary range, relocation needs, and basic job qualifications.

TD Ameritrade, Draper, UT. 2010

Education Sales Counselor – UT Sales Division

Developed and consulted proactive business development calls to prospects and existing clients,

Presented educational solutions to investors for comprehensive investment knowledge and opportunities.

Skillfully managed successful relationships with existing client base. Built rapport through cold calling efforts to secure new accounts to increase territory revenue growth.

Maintained individual portfolios up to $25,000.

Local ADLink, Salt Lake City, UT, 2007 –2010 Advertising Consultant – UT Sales Division

Business-to-business sales for online advertising

Developed and managed new business and existing accounts

Created and maintained online advertising campaigns.

Handed entire sales cycle including cold calling, contract negotiation, and closing the sale.

Idearc Media, Dallas, TX. 2006 - 2007 Premise Sales Executive - UT Sales Division

Business-to-business sales to small to medium size business through cold calling on new and existing accounts to increase print and online advertising sales revenue.

Developed and established rapport, assessed customer needs, handled objections, presented proposals and managed customer care relationships.

Consulted with clients on Internet advertising campaigns through Google, Yahoo, Bing and SuperPages.com to increase market revenue.

EDUCATION

Peterborough Technical College, UK.

Bachelor of Science, Business

Insurance Licenses (Utah, Idaho, Nevada and Arizona).

TECHNICAL PROGRAMS

Oracle, PeopleSoft, MS Office Suite: Word, Excel, PowerPoint, Windows 95 /98 / XP Salesforce.com, Dealer socket.

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