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Customer Service Representative

Gastonia, North Carolina, United States
January 31, 2018

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Janae S. Hudson

704-***-**** cell


Employment History

**/****-**/***** *********** Energy

Customer Service

Answered inbound calls in a fast paced call center environment. Helped customers with establishing new service, account balance, gas usage, gas outages,

gas emergencies, and reconnect fees.

10/2016-08/2016 Amerisource Bergen Corporation

Senior Reimbursement Counselor

Collects and reviews all patient insurance information needed to complete the billing, collections,appeal and/or cash processes.

Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurately manner.

Independently analyzes, reports, and communicates any reimbursement trends/delays (e.g. billing denials, claim denials, pricing errors, payments, etc.)

07/2015 - 03/2016 Elite Resources

Accounts Payable

Obtained mail and opened, scanned, and uploaded bills. Paid bills and kept them organized. Worked with Quickbooks and spreadsheets. Established a

friendly working relationship with Accounts Receivable departments at vendors. Created and maintained vendor records, including contact information,

payment terms, and any other information required.

08/2012 - 09/2013 Friendly Dental Van (RV)

Dental Assistant

Prepared patient, sterilized or disinfected instruments, set up instrument trays, prepared materials, or assisted dentist during dental procedures.

Recorded treatment information in patient records. .

Took and recorded medical and dental histories and vital signs of patients.

01/2011-09/2012 Bank Of America

Customer Relationship Manager II

Single point of contact for the borrower, helped customer get reviewed for loan modifications, took payments on delinquent loans or payment that set

up for agreement on loan modification, received inbound calls from borrowers in regard to their loan status, requested updated documents needed for

loan review, and contacted internal partners to get update on the loan. (Short sale, Foreclosure, Bankruptcy)

05/2008 - 09/2009 Total Miracle Kids Inc

Community Support Worker

Worked one on one with individuals with mental health issues.

Counseled children to meet social and personal goals.

Documented all of the outcomes complying with the state of NC.

06/2003 - 11/2005 Knight Publishing Co (The Charlotte Observer) Charlotte, NC

Customer Service Representative

Handled inbound and outbound calls in a call center environment.

Worked with a team to meet daily and weekly goals for a project.

Provided excellent customer service in every aspect of the marketing and advertising department.

Education and Training

1996-1998 North Carolina Central University Elementary Education

2006 North Carolina Dental Assisting Training School Dental Assisting

2010 Gaston College Mechanical Engineering

References Available on Request

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