Customer Service Representative
Resume:
Janae S. Hudson
704-***-**** cell
************@*****.***
Employment History
**/****-**/***** *********** Energy
Customer Service
Answered inbound calls in a fast paced call center environment. Helped customers with establishing new service, account balance, gas usage, gas outages,
gas emergencies, and reconnect fees.
10/2016-08/2016 Amerisource Bergen Corporation
Senior Reimbursement Counselor
Collects and reviews all patient insurance information needed to complete the billing, collections,appeal and/or cash processes.
Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurately manner.
Independently analyzes, reports, and communicates any reimbursement trends/delays (e.g. billing denials, claim denials, pricing errors, payments, etc.)
07/2015 - 03/2016 Elite Resources
Accounts Payable
Obtained mail and opened, scanned, and uploaded bills. Paid bills and kept them organized. Worked with Quickbooks and spreadsheets. Established a
friendly working relationship with Accounts Receivable departments at vendors. Created and maintained vendor records, including contact information,
payment terms, and any other information required.
08/2012 - 09/2013 Friendly Dental Van (RV)
Dental Assistant
Prepared patient, sterilized or disinfected instruments, set up instrument trays, prepared materials, or assisted dentist during dental procedures.
Recorded treatment information in patient records. .
Took and recorded medical and dental histories and vital signs of patients.
01/2011-09/2012 Bank Of America
Customer Relationship Manager II
Single point of contact for the borrower, helped customer get reviewed for loan modifications, took payments on delinquent loans or payment that set
up for agreement on loan modification, received inbound calls from borrowers in regard to their loan status, requested updated documents needed for
loan review, and contacted internal partners to get update on the loan. (Short sale, Foreclosure, Bankruptcy)
05/2008 - 09/2009 Total Miracle Kids Inc
Community Support Worker
Worked one on one with individuals with mental health issues.
Counseled children to meet social and personal goals.
Documented all of the outcomes complying with the state of NC.
06/2003 - 11/2005 Knight Publishing Co (The Charlotte Observer) Charlotte, NC
Customer Service Representative
Handled inbound and outbound calls in a call center environment.
Worked with a team to meet daily and weekly goals for a project.
Provided excellent customer service in every aspect of the marketing and advertising department.
Education and Training
1996-1998 North Carolina Central University Elementary Education
2006 North Carolina Dental Assisting Training School Dental Assisting
2010 Gaston College Mechanical Engineering
References Available on Request
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