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Customer Service Technical Support

Location:
Grand Junction, Colorado, United States
Salary:
43000
Posted:
January 31, 2018

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Resume:

Professional Summary

Skills

References

Work History

ROBERT L PACHECO

*** **** **** ***, ***** Junction, CO. 81503 (H) 970-***-**** (C) 970-***-**** ac4aex@r.postjobfree.com

Skilled electronics technician with experience in the oil & gas, manufactory, and customer service industry. Familiar with numerous

electronic devices low and high voltage applications. AC/DC control circuitry

Strong customer focus

Complex technical information

Relays and pressure switches

Electrical provisions installation

Windows [Version]

Control circuit troubleshooting

Quality assurance

Previous technical support experience

Works well in a team environment

Electrical panel upgrades

NEC code regulations

REFERENCES Jim Hecht Grand Junction, Colo. 81505 970-***-**** Keith Boughton Elder and Phillips 562 White Ave. Grand Junction, Colo. 81503 970-***-**** ac4aex@r.postjobfree.com Max Richins Weatherford 719 Arrowest Court Grand Junction, Colo. 81505 970-***-**** ac4aex@r.postjobfree.com Electronics Technician III 01/2014 to 01/2015

Bayou Well Service – Rifle, CO

Supervisor: Brian Fitzgerald Duties: : Maintenance, troubleshooting and repairing Frack pump equipment, computers, satellite, electronic panels, networking. Making sure that all sensor devices work properly on pumps,transmissions,and engines. Making sure equipment is properly calibrated to company specks. Calibrated and fixed flow meters and dosimeters.

Worked on all computer systems and controls from the blender to the pumps to the communication van.

Electronics Technician 01/2005 to 01/2014

Precision Energy Services/ Weatherford Wireline – Grand Junction, CO Electronics Technician 01/2001 to 01/2003

Halliburton Energy Services – Grand Junction, CO.

Supervisor: Mark Diebold Duties: Maintenance, troubleshooting, and repair of electronic equipment used in fracking, (pump trucks), cement pump truck systems acid pump truck systems, electronic systems on the blender, mountain movers and communications van. Networking.

Completed ARC electronics maintenance course from Halliburton Energy Institute in Duncan Oklahoma.

Traveled the Rocky Mtn.

Region.

Service Technician 01/1997 to 01/2001

General Production Devices Lift Industries – Grand Junction, CO. Supervisor

Service Technician 01/1985 to 01/1996

Intermountain Business Systems – Grand Junction, CO Education

Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.

Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations

Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary. Maintained detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.

Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals. Electrician apprentice 05/2015 to 10/2015

Tarpon Energy – Westminster, CO

I was hired on as a electrician apprentice. I bent conduit cut strut for securing the conduit and mount electrical devices. Pulled wire and dug trenches for cable. Wired electrical panels for electronic devices

high to low voltage. Tested wiring and ran into control panels. Associate Of Applied Science: Electronics 2005

Mesa State College - Grand Junction, CO.

Electronics

Certified Electronics Technician: General studies August 1, 2005 Fort Lewis College - Durango, CO.

GPA: Dean's List, Presidents List.

Dean's List, Presidents List.

Nucla High School - Nucla, CO.



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