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Customer Service Representative

United States
January 31, 2018

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C h r i s t o p h e r L i n d s t r o m 73520 Woodward Drive Palm Desert, California, 92211 760-***-****


Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company's success. Reliable and driven employee, with strong time management and prioritization abilities.


Palm Desert High School, Palm Desert, California

High School, Graduated June 2005

Employment History

Nugget Market, Novato, California

Deli Clerk, June 2017 - November 2017

1. Consistently provided friendly guest service and heartfelt hospitality. 2. Promptly and empathetically handled guest concerns and complaints. 3. Demonstrated integrity and honesty while interacting with guests, team members and managers.

4. Greeted customers and provided excellent customer service. 5. Pleasantly and courteously interacted with customers. 6. Maintained high standards of customer service during high-volume, fast-paced operations. 7. Built loyal clientele through friendly interactions and consistent appreciation. 8. Prepared fountain drinks and ice cream items.

9. Prepared all food orders within a 2-3 minute time frame. 10. Assembled food orders while maintaining appropriate portion control. 11. Prepped items for later use to save staff time during busy hours. 12. Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

13. Diligently restocked work stations and display cases. 14. Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

15. Performed all position responsibilities accurately and in a timely manner. 16. Reported to all shifts wearing a neat, clean and unwrinkled uniform. 17. Reported to each shift on time and ready to work. 18. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

19. Stored food in designated containers and storage areas to prevent spoilage or cross- contamination.

20. Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Big Bear Resort, Big Bear Lake, California

Ski Lift Operator, November 2016 - May 2017

1. Properly operating Ski Lift to insure safety of customers and workers. 2. Shoveled snow at bottom of lift to keep ground even and safe for customers when getting on life.

3. Greeted all customers in a professional and friendly manner. 4. Assessed individual progress and suggested appropriate changes. 5. Explained the use of lift equipment to all participants, prioritizing safety at all times. 6. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

7. Provided an elevated customer experience to generate a loyal client. Ruth's Chris, Palm Desert, California

Valet Parking, February 2009 - September 2015

1. Shared best practices for sales and customer service with other team members to help improve the valet efficiency.

2. Handled all customer relations issues in a gracious manner and in accordance with company policies.

3. Initial contact with customers so I welcomed customers into the restaurant. 4. Parked customers vehicles upon arrival and returned upon departure. 5. Worked with the management team to implement the proper division of responsibilities. 6. Handled cash from customers.


Nicole Patterson, Previous Co-Worker


Bryan Restivo, Friend


Dr. James Barthelme, Friend


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