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Admin/Customer Support

Location:
Alexandria, Virginia, United States
Posted:
January 31, 2018

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Ahmed Hassan 202-***-****

*** ****** **** #****, **********, VA 22304 mailto:ac4aca@r.postjobfree.com

Experience

Caterer/Server 10/2015-current

MAINEVENT CATERERS

Food & Beverage Server

Responsible for setting up and breaking down event equipment and décor.

Fundraiser 9/2014-3/2015

UNITED STATES MISSION CORP.

Responsible for raising money for non-profit homeless mission

Assistant Travel Coordinator 12/2009 –4/2013

NORTHROP GRUMMAN INFORMATION SYSTEMS

DEPARTMENT OF HOMELAND SECURITY

IMMIGRATION AND CUSTOMS ENFORCEMENT (ICE)

ENFORCEMENT REMOVAL OPERATIONS SAN DIEGO FIELD OFFICE (SAN)

Was responsible for calculating and requesting necessary expenses from the Chief Budget Specialist for most of the travel from the SAN Field Office. Also provided assistance with the credit limit and maintenance of Gov credit cards

Organized, booked, & arranged Staff, Officer, and Alien travel for Deportation missions, training classes, details, and domestic employee transfers. Also provided guidance and assistance with the creation of Expense Reports for employee travel

Maintained a repository for Officers/Agents travel related data such as Passport information, yellow fever vaccination, telephone contacts, email address, & credit card information

Corresponded with appropriate Consulates/Embassies in order to expedite Travel Document/Visa requests. Also tracked the Travel Document and Visa issuance and coordinated in-person interviews, requirements, & appointments there

Recorded Aliens travel and case information in the EARM system and updated departure spreadsheet database with the same. Files were then processed through the NFTS system

Resident expert for the FedTraveler transportation E-system which is used by the entire Federal Government. Also trained other employees in its use and provided on-call help for the entire Field Office

Asset Mgmt. Specialist 4/2009 –12/2009

TIGER PERSONNEL SERVICES, INC

DEPARTMENT OF HOMELAND SECURITY

IMMIGRATION AND CUSTOMS ENFORCEMENT

DETENTION AND REMOVAL OPERATIONS/MISSION SUPPORT DIVISION

Responded to ICE employees verbal and/or email requests in house, locally & nationally for information and/or equipment

Dealt extensively with helpdesk to resolve various issues

Installed computer desktops for new arrivals

Was responsible for issuing, replacing, keeping track of, and requisitioning large numbers of PCs, Laptops, Monitors, Printers, Faxes, Thumb Drives, Cables, Projectors, Blackberries, PDAs, and many other items & accessories

Entered pertinent information into Microsoft Excel spreadsheets to generate reports

Extensive use of Sunflower Asset Mgmt. System

Transportation Security Officer 10/2004 -1/2006

DEPARTMENT OF HOMELAND SECURITY

TRANSPORTATION SECURITY ADMINISTRATION (TSA)

Server 5/1994 -4/2009

BENNIGAN'S, INTERNATIONAL HOUSE OF PANCAKES, CHI-CHI’S,

RUBY TUESDAYS, LONESTAR STEAKHOUSE, TGI FRIDAYS

Education

COMPUTER LEARNING CENTER ALEXANDRIA, VA

Diploma - COMPUTER PROGRAMMING

Training: 1000+ hrs of hands-on G.P.A. 3.9

Technical Skills

Word, Excel, Access, PowerPoint, Outlook, Photoshop

Remedy Software

Sunflower Asset Mgmt. System

EARM & NFTS systems

FedTraveler E-Gov Travel Service (Expert User)

Internet Research Specialist



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