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Customer Service Real Estate

Matthews, North Carolina, United States
$12.00 to $20.00/hour
January 31, 2018

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**** ****** *****

Matthews, NC 28105

704-***-**** (C) 704-***-**** (H)

Email Address:

Objective: To enhance a quality team organization utilizing my years of practical experience in successful customer relations and, specifically, in-depth real estate knowledge.

Education: Nazareth College of Rochester, Rochester, New York 14618

Degree: Bachelor of Arts - 1991

Major: English Minors/Concentrations: Writing and Pre-Law

Honors & Awards: Dean’s List 1991; Nomination: Charles-Mills Writing Award


The Mecklenburg Times: 2017 – Present

Administrative Assistant:

Researching and documenting public real estate records.

Data entry of public records into the appropriate programs to be advertised in the Mecklenburg Times Real Estate Section of the paper.

Other administrative duties as assigned or needed to provide support and backup to various employees.

Michelle’s Loving Pet Sitting Service: 2016 – Present


Caretaker for clientele’s pets.

Perform care consultations.

Scheduling and Invoicing.

Maintains quality control.

Little Friends Pet Sitting: 2015 – 2016


Caretaker for clientele’s pets.

Perform care consultations.

Generates invoices.

Maintains quality control.

Charlotte-Mecklenburg Schools: 2013 - Present

Registered Volunteer & PTA member:

In-classroom support for multiple teachers.

Field-trip Chaperone.

Activity Assistant

Habitat For Humanity Re-Store: 2008 – 2009


Accepted donations from drop-off donors.

Greeted and interacted with donors in a friendly and helpful manner.

Loaded and unloaded donations or purchases from our truck or donors' vehicles.

Cleaned and sorted incoming donations, and help maintain the receiving area.

Researched the retail value of incoming donations and assigned an appropriate price.

Operated the cash register, answered phone calls and responded to customer questions.

Global Compliance: 2007 – 2008

Call Center Representative:

Determined requirements by working with customers.

Answered inquiries by clarifying information; research, locating, and providing information.

Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfilled requests by clarifying information and completing transactions.

Sold additional services by recognizing up-sell opportunities & explaining new features.

Maintained call center database.

Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Heavy focus on: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.

Key Bank Home Improvement Division: 2004 - 2006

Credit Analyst II/Mortgage Underwriter:

Reviewed loan applications.

Approved or declined credit applications.

Supported company quality initiatives.

Obtained additional documentation where required, including but not limited to credit bureau reports, employment, income verification, residence verification.

Heavy phone customer service including maintaining good rapport with Sales Execs and Dealers by providing support and answers to all related questions.

BB&T Insurance Services/First American Title: 1998 - 2004

Senior Title Insurance Underwriter II:

Residential and commercial real estate underwriting.

Answer incoming customer service calls and walk-in client requests regarding title insurance, escrow accounts, 1031 exchanges.

Problem resolution.

Insurance premium quotes.

Processed Title Insurance Policy requests, premium checks, endorsements & revisions.

Claims department support.

Other duties as required for team success.

First Data Resources: 1997 - 1998

Customer Service Consultant: Call Center.

Performed exemplary customer service to clients’ credit card holders.

Handled credit related inquiries.

Sold and retained customers on card products.

High level of multi-tasking.

Maintained exceptional customer relations.

Handled high call volume of inquiries.

Assisted customers with resolution of problems and concerns.

Seven time recipient of “Top Customer Service Consultant Award”.

Member of Quality Assurance Task Force.

Chicago Title Insurance Company: 1996 - 1997

Real Estate Title Insurance Underwriter:

Commercial and residential underwriting.

Phone and person-to-person customer service.

Personalized service to individual clients.

Problem resolution.

Reading complex land surveys.

Insurance premium quotes.

Clerical responsibilities.

Piedmont Instruments and Controls, Inc.: 1995 - 1996

Sales Administrator/Literature Coordinator:

Admin duties including Invoicing, expediting orders, parts quoting and order entry.

Shipping and receiving.

Coordination of all product literature for salespeople and engineers.

General clerical support for sales staff, customer relations.

Investor’s Title Insurance Company: 1991 - 1995

Title Insurance Underwriter:

Underwrote real estate title insurance policies.

Quoted insurance premiums.

Customer service whether by phone or in-office.

Title research.

Computer site-administrator.

NC State Title Ins. License.

Easthill Family Medical Practice: 1988 – 1991

Admin Support:

Database entry.

Information recovery.

Clientele communications

Various other clerical duties.

References: Available upon request.

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