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Manager Customer Service

Location:
FYR Macedonia
Salary:
6000%
Posted:
February 02, 2018

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Resume:

CV

Name: ENES JUSUFI

Birth Day: ** Aug ****

Marriage: Single

Adsress: Carshia e Eperme 64, 1200 Tetovo, Macedonia Phone: +389-**-***-***

E- mail: ac4a9t@r.postjobfree.com

‘’8 Shtatori’’ – Economy High School, Tetovo – Macedonia State University of Tetovo – English Language and Literature, Tetovo – Macedonia

• Quality Assurance

• Customer Service

• Inventory Management

• Policy Planning

• Staff Development and Leadership

• Process Improvement

ECOLOG CATERING PROJECT KABUL, Afghanistan

SWIPE CARD SUPERVISOR / 09 Nov 2015 - Present

• Assist with proper storage of disposable materials required in dining facility

• Maintaining sign-in sheets

• Providing swipe service to the customers

• Assist and maintain Swipe Card System

• Supervisor of 4 Swipe Operators

• Other reasonable duties as the Catering Manager may request ARTEX TEXTILE ISTANBUL, Turkey

STORE MANAGER / 05 Aug 2014 to 15 Nov 2015

• Developing business strategies to raise our customer’s pool

• Conduct training, motivating, mentoring and providing feedback to sales staff WORK EXPERIENCE

SUMMARY

EDUCATION

INDIVIDUAL KNOWLEDGE

• Ensure high level of customers satisfaction through excellent service

• Complete store administration and ensure compliance with policies and procedures Report on buying trends, customer needs, profit, etc.

• Deal with all issues that arise from staff or customers ( complaints, grievances, etc )

• Propose innovative ideas to increase market share

• Additional store manager duties as needed

MERINOS TETOVO, Macedonia

SELLER AGENT / 10 Jun 2013 to 05 Jun 2014

• Daily sales calls on existing customers with special emphasis on the sale of rolls and quantities of carpet, sample, displays, cushion, adhesive and related floor products

• Presenting products to the retail dealers and designers

• Prepare reports of business transactions and sales reports

• Analyze sales statistics

• Analyze and control travel and entertainment expenditures as well as sample budget to conform to budgetary requirements

• Additional responsibilities expanded to include selling and construction of racks for major market programs

FITNESS AND RECREATION CENTER GLADIATOR TETOVO, Macedonia SUPERVISOR / 05 May 2011 to 25 Mar 2013

• Maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users

• Managing maintenance, insurance, repairs and cleaning

• Recruiting, training and supervising staff

• Handling complaints and incidents, e.g. accidents, emergencies or theft

• Delivering some fitness training or coaching in sports activities, often a good way of maintaining contact with customers

• Purchasing equipment and supplies

• Using advanced management information (e.g. football, popularity of classes by hour) to improve provision and timetable and cope with fluctuations in demand

• Writing monthly or weekly reports and preparing cash projections for center owners or more senior management

MWR – MANAGER KABUL – AFGHANISTAN

(01-JAN-17 – Present)

Managing of employees

Managing maintenance, repairs and cleaning

Managing the sport fields

Managing CrossFit area

Sending weekly and monthly reports

Ordering spare parts

Handling complaints and incidents, e.g. accidents, emergencies or theft

Maintaining high levels of customer care

• ALBANIAN MOTHER TONGUE

• TURKISH EXCELLENT

• ENGLISH VERY GOOD

• MACEDONIAN VERY GOOD

LANGUAGE

OFFICE, WORD, EXCEL, POWER POINT, OUTLOOK

• Football

• Workout

• Swimming

• Fishing

• Traveling

• Computing

• Running

Blerim Ademi +93-78-907-**-**

Martin Escutia +93-78-367-**-**

Yalcin Memnun +90-532-***-**-**

Vildan Gafuri +389-**-***-***

REFERENCES

HOBBIES

COMPUTER



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