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Customer Service Representative

Doha, Doha, Qatar
February 02, 2018

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Devorah Mae Q. Malalis

Al Monsura Doha, Qatar

Mobile No.:+974********

Professional Summary

An enthusiastic registered licensed nurse with highly motivated and leadership skills.

Eager to learn new technologies and methodologies.

Always willing to innovate new things which can improve the existing technology.

Proactive ability to exercise a common-sense approach while utilizing creative problem-solving techniques. Dedicated, diligent, and responsible employee that can formulate appropriate strategies while helping to meet organizational goals.

Personal Information

Birthday: March 02, 1990

Weight: 80kl

Height: 5 ft and 6 inches

Nationality: Filipino

Work History

07/2017 to 12/2017 Dental Nurse

Al Maha dental clinic, Doha Qatar

taking responsibility for the decontamination of instruments

maintaining dental operating equipment

ensuring that all relevant materials and supplies are in place

looking after patient records – including making notes when the dentist is examining a patient

working closely with the dentist, responding quickly to requests and generally keeping the surgery ready for use

01/2016 to 06/2016 Staff Nurse

Lanceta Medical Clinic Zamboanga Sibugay Philippines

dentifies patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements.

Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.

Promotes patient's independence by establishing patient care goals; teaching patient, friends, and family to understand condition, medications, and self-care skills; answering questions.

Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following hospital and nursing division's philosophies and standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations.

Resolves patient problems and needs by utilizing multidisciplinary team strategies.

Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel.

Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.

06/2014 to 06/2015 Medical Secretary

Municipal Health Office Zamboanga Sibugay, Philippines

Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.

Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.

Produces information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects.

Provides historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions.

01/2013 to 09/2013 Front Desk Receptionists

Golden View Hotel Buug Zamboanga Sibugay, Philippines

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

Greet and welcome guests

Answer questions and address complaints

Answer all incoming calls and redirect them or keep messages

Receive letters, packages etc. and distribute them

Prepare outgoing mail by drafting correspondence, securing parcels etc.

Check, sort and forward emails

Monitor office supplies and place orders when necessary

Keep updated records and files

Monitor office expenses and costs

04/2010 to 04/ 2011 Customer Service Representative

Teletech Customer Management Center

Lahug Cebu City Philippines

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers


March 2013 Bachelor of Science in Nursing

St. John College Hospital Inc.- Zamboanga Sibugay, Philippines


Licensed Registered Nurse

Professional Regulation Commission Licensed number:0876885


Extensive knowledge of hospitality Industry with strong proficiency on handling customer and clients.

Great attention to detail along with ability to follow given instructions.

Solid time management skills with proven ability to function well under pressure.

Excellent communication and MS Word, Excel and PowerPoint.

Ability to work as part of the team as well as individuality with minimum supervision

Excellent physical stamina and dexterity with capability to bend, stoop, reach out to grab objects above head level and work effectively in confined spaces.

Additional Strengths

oLoad lifting ability up till 50 lbs.

oMultilingual: fluent In English and Filipino.

oExcellent written and verbal communication skills.

oCurrent International Passport Holder.


Mr.Mark John Monding

Golden view Hotel Manager

Cell: 094********

Ms Analiza Flores

Team Leader-Teletech

Cell: 091********

Ms Merlita Pidor

Municipal Health Supervisor

Cell: 091********

I hereby certify that above statements are true and correct.

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