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Engineer Customer Service

Location:
Thrissur, Kerala, India
Salary:
18500
Posted:
February 01, 2018

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Resume:

M.S.THANSEER

Mobile: +91-801*******

E-Mail: ac4a3t@r.postjobfree.com

OBJECTIVE

To obtain a position in the institute that will drive my potential and widen the spectrum of my knowledge enhancing creativity, effectively utilizing problems solving and analytical skills.

EDUCATION

2010 – 2014 Vandayar Engineering College, Thanjavur

Branch: Electronic Communication Engineering

Anna University, Chennai - 600025

Average Grade: 6.44/10

2007 – 2010 Ponnaiyaha Ramajayam Polytechnic College, Thanjavur

Branch: Electronic Communication Engineering

Directorate of Tamilnadu Education, Chennai - 600025

Mark: 69.58%

2006 – 2007 Ponnaiayaha Ramajayam Public School, Thanjavur

SSLC, Department of Government Examinations, Chennai – 600006

Mark: 66.6%

SKILLS AND AREA OF INTEREST

Junior Engineer

Customer Support Executive, Customer relationship & Communication Management Skills

Computer Software install/uninstall

Hardware and networking

SOFTWARE PROFICIENCY

Operating System : Microsoft windows XP, windows7, 8 and 10.

Office tools : Microsoft Office Basic

Languages : Basics knowledge of C and C++

Email management : Microsoft Outlook 2010

Hardware : CCNA/Computer Hardware and networking.

PROFESSIONAL EXPERIENCE

April 2013 – April 2014: SUN BUSINESS SOLUTION PVT LTD as a Customer Support Executive.

Assigned the tasks of handling customer queries, feedback, complaints and request.

Responsible for maintaining and developing relationships with external and internal clients.

Assigned the tasks of preparing day-to-day activities of customer care department.

Responsible for providing administrative support to customer service team.

Researched and complied answers to provide information to customers.

Assigned the tasks of providing timely responses to the queries and complaints of customers.

Handled the tasks of making outbound sales for new and existing customers.

Jun 2014 – Feb 2017: TATA TELE-SERVICES PRIVATE LIMITED as a Field Engineer, Junior Engineer and Customer Support Executive.

Solving based on router configuration and Network related issues.

Create and maintain inventory of ATMS, software levels, ATM hardware and service call logs, produce reports, and identify ATM internet problems repeat issues.

Pre-Sales & Business Development of WiMAX & Wireless Solutions Identification of OEMs, Partners & Alliances.

Visiting ATM CDM sites and attending service calls and escalated calls related to ATM/CDM.

Responsible for addition of new ATM /CDM machines in bank server (base24/insight/Proview).

Global Head of Wireless System Integration Division. It encompasses 2G, 2.5G, 3G, 4G, NGN; WiMAX related RF Planning, NW Optimization, and NW Benchmarking & associated SI Services.

Ensure complete customer satisfaction and 24X7 services and uptime for ATM CDM.

Effective Team Co-ordination ability and ATM installation as well support experience.

Responsible Technical Design & commercials for such deployments including solution delivery through the projects costing& successfully executed include Tata Indicom WLAN rollout.

PROJECT

Title : GAS LEAKAGE DETECTION AND AUTO DIALLING WITH ALARM.

Platform : Designing with using microcontroller kit.

Members : 2 members.

Description:

The primary objective of this project/device is to provide a novel means for upgrading the safety standards and to act in accordance with statutory requirements on environmental commitments. Most important and basic function is to prevent accidents and to protect life and property from disasters. Ideal sensors are used to sense the leakage of gas and to send signals to microcontroller to initiate a call automatically to corresponded phone numbers stored in the device.

PERSONAL DETAILS

Father Name : Saidu Mohamed M.A

Address : Near Jamia Assizea Arabic College, Eriyad Po. Athani, Kodungallur, Kerala, India,

Pin code – 680666

Languages Known : English, Malayalam and Tamil

Date of Birth : 20-11-1990

Age : 26

Nationality : India

Passport No. : M3452671

Location : Kerala

Declaration

Hereby I declare that all the particulars mentioned above are true to my Knowledge and no changes will be demanded by me in future.



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