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Manager Test Cases

Location:
Phoenix, Arizona, United States
Salary:
85000
Posted:
February 01, 2018

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TAMARA L. PIBURN

**** *. ** ****** *****, Phoenix, AZ 85083

816-***-****

ac4a0d@r.postjobfree.com

BUSINESS ANALYST/QUALITY ANALYST BACKGROUND

Over 10 years of business analyst and quality analyst experience including management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. A pragmatic and focused individual recognized for “making sometimes seemingly impossible and tedious situations work and produce creditable and sustainable results long term.” A proven record for completing assigned responsibility regardless of the nature of the situation or location.

I am well versed in agile and have been very successful in this Software Development Lifecycle, in the creation of functional and non-functional business and technology related requirements into user stories. I have maintained agile backlog and leveraged them in the creation of user stories within each 10 day sprint. I have maintained a consistent discipline in conducting daily stand ups with my scrum team. At the end of each sprint, I would facilitate shoulder checks with my project delivery stakeholders including my product owner for each project and have kept a complete schedule in a calendar of all my agile ceremonies to my stakeholders and product owner were kept up to date of when they occur.

I have excellent communication skills, both written and verbal and tailor my communication style based upon the audience, being certain I am demonstrating the correct and clear message as well as asking pertinent questions to gain the necessary knowledge in managing and preparing the project.

Functional testing in test and UAT environment and validation after implementation to production environments, monitoring functionality for web based applications including identifying, tracking and escalating issues to resolution, making sure all SLAs are met. Automated testing using Selenium.

Tasked with leading projects, developing business requirements, creating test scripts and test data to be used in testing. Performing regression testing, monitoring and documenting results, data validation using SQL, executing test scripts, resolving any issues and documenting results. Served as tester for numerous different applications, including user testing, functional testing, automated testing, load and performance testing as well as service assurance testing, black and white box testing and user acceptance testing. Tested in java, .net, C# as well as mainframe. Extensive testing of API’s and rest API’s.

Learned new applications with minimal guidance to train customers and co-workers in the software usage after implementation. Performed group and individual training sessions; prepared documentation presented at training in the form of a user’s manual. Served as first and second level support for in house applications, tracking distribution and resolution of issues.

PROFESSIONAL EXPERIENCE

PHOENIX, AZ – Epiq Systems - SENIOR QA LEAD – 5/2017 – PRESENT

Ensure that new and existing product functionality are reliable, defect free and function as intended. Led QA team in transitioning the focus from manual testing to automated testing with Selenium. Create, document, verify and execute automated component-level to user acceptance test plans and test cases. Work closely with business partners and the application development team in eliciting project requirements to create test cases. Participate in the development and reporting of test metrics, test confidence and test coverage reports. Review requirements specifications and identify gaps and inconsistencies. Work closely with development, business analysts, and other team members to identify, report, and troubleshoot defects; verify problem fixes in a detailed, efficient, and timely manner. Provide leadership among other Quality Assurance Analyst positions; facilitating a lead role in providing direction and working directly with the Product Development Manager. Recent projects involved testing of API’s in C# and using Postman/Swagger/Selenium to validate API functionality.

PHOENIX, AZ – CFM (Consultant) SENIOR QA LEAD – 3/2017 – 5/2017

Develop, document and implement QA policies and procedures. Define and communicate QA Standards. Apply critical thinking to analyze existing software systems and can predict future requirements of the clients. Coordinates with QA Staff on defect triage and resolution. Maintain a database of FAQ and technical documents for the Help Desk which is reviewed and updated after each release. Stay abreast of current technology in development. Work with development to build support plans for future product releases. Provide supervision, management and development for QA Team. Develops team goals and performance accountability standards. Manage all QA staff in all day to day operations. Monitor and improve performance of all team members by assessing skill levels and Focusing on team member development. Identify roadblocks for the team and work to remove them.

PHOENIX, AZ – DISCOUNT TIRE - (CONSULTANT) SENIOR LEAD ANALYST – 2/2017 – 3/2017

Writing and executing manual test script in HP Quality Center (ALM) for eCommerce. Heavily involved in design meetings and requirements gathering for projects within eCommerce. Work as a Lead within the analyst team to create and communicate testing results to management. Provide leadership and expertise on complex test projects to test teams including: planning, driving and managing testing activities through all phases of the software development lifecycle. Analyze testability of requirements from the business. Design and prepare test strategy and approach, testing metrics and other reporting as requested. Create and document test cases including functional, load, and regression as well as UAT tests via automated and manual methods. Report software defects; raise issues/concerns regarding issue prioritization. Coordinate activities across multiple teams including, but not limited to, development and project management.

PHOENIX, AZ – AMERICAN AIRLINES - (CONSULTANT) SR QA ANALYST – 8/2016 – 1/2017

Writing and executing manual test script in TFS/Microsoft Test Manager and Rally as well as HP Quality Center (ALM) in SCEPTRE (Mainframe), SOA for Tech Ops. Created and communicated testing results to management. Provide leadership and expertise on complex test projects to test teams including: planning, driving and managing testing activities through all phases of the software development lifecycle. Analyzed testability of requirements from the business. Design and prepare test strategy and approach, testing metrics and other testing artifacts. . Reviewed requirements and designs for testability with other teams until all questions are resolved. Created and documented test cases including functional, load, and regression as well as UAT tests via automated and manual methods. Reported software defects; raised issues/concerns regarding issue prioritization. Coordinated activities across multiple teams including, but not limited to, development and project management.

PHOENIX, AZ – PETSMART – SR QUALITY ANALYST – 4/2016 – 7/2016

Writing and executing manual test scripts in HP Quality Center (ALM) in OMS for the supply chain and Ecommerce team. SQL database validation as well as XML testing in the OMS system (Manhatten). Created and communicated testing results to assist with assessment of production readiness. Reviewed requirements and designs for testability with other teams until all questions are resolved. Created and documented test cases including functional, load, and regression tests via automated or manual methods.

PHOENIX, AZ – GRAND CANYON UNIVERSITY - SR QUALITY ANALAYST - 8/2014-12/2015

Built from ground up, the entire QA process for the CRM department including test case templates, test strategies, test plans, regression suite as well as defect tracking and requirements traceability against multiple endpoints including UI and APIs. Responsible for auditing the processes and results with regards to the software development lifecycle. Assisted with the creation and maintenance of a comprehensive build automation and test auditing system. Continuously researched quality assurance standards and made recommendations to management with regard to improving the company's QA processes using CRM, TFS, Microsoft Visual Studio and Microsoft Test Manager. Executed manual tests in java using Microsoft Test Manager.

PHOENIX, AZ – BEST WESTERN INT. – BUSINESS ANALYST – 9/2011-8/2014

Participated in the development of business solutions in hospitality industry by analyzing requirements, creating test plans, test cases, and testing all aspects of the completed solution. Performed automated testing using QTP/Quality Center in java. Lead and participated or assist with all phases of testing. SQL Server data validation and database manipulation as needed. Created and communicated testing results to assist with assessment of production readiness. Reviewed requirements and designs for testability with other teams until all questions are resolved. Created and documented test cases including functional, load, and regression tests via automated or manual methods. Execute test activities using automated and manual test scripts. Documented test results for system owners and project teams. Proficient knowledge of Quality Center and Quick Test Pro, Unix, SOAPUI, SQL Server.

OVERLAND PARK, KS – CSC CORPORATION – SR ANALYST 7/2010 – 9/2011

WIC Crossroads application lead for Module Clinic and Vendor. Quality Assurance tester responsible for manual testing of the WIC Crossroads Application, which includes writing and execution of test scripts based on the agile testing methodology. Assisted in researching automated testing tools with the Crossroads system to verify compatibility. Opening JIRA defects for defects and issues found during testing Crossroads application. Assigned the task of training the state representatives for the WIC programs on the software development. Executed automated testing using Selenium in java.

OVERLAND PARK, KS – STUBHUB – SR ANALYST – 2/2010 – 7/2010

Ticket Technology software tester for StubHub Web-based application. Quality Assurance tester responsible for manual testing in java of the Ticket Technology software, which includes writing and execution of test scripts. Opened defects for bugs and issues found during testing using FogBugz. Participated in daily scrum meetings Participated in weekly BA/Client SME meetings

KANSAS CITY, MO – DST SYSTEMS – QA/BUSINESS ANALYST 4/2001 – 10/2009

Quality tester and liaison between the operations group, programming staff and end user departments, responsible for project management working closely with the business and the design team to define requirements, acceptance criteria and deliveries. Research and collect material information required for basic analysis and problem solving, document and deliver various forms of project communications, created program specifications and timelines for programmers, working with business users to prioritize and schedule projects and their migration through test platforms. Test enhanced programs for specific client needs, testing manager for new system enhancements and continuing product upgrades, main point of contact for production escalation, analysis and design integration of various business and IT organizations efforts for overall project goals plus vendor support. Writing and executing test scripts, researching using SPUFI, SQL, Fileaid for DB2, document requirements for configuration management application implementation, worked with project managers to understand business processes for project integration. Worked closely with Subject Matter Experts to contribute to the development of training/support materials. Manual testing with TA2000 Mainframe, DST Smartdesk (web application), quality assurance testing for client web applications, processes and enhancements, design and process workflow processes (Provision). Provided technical support to TA2000 Operations Support, implemented solutions to application software issues that affect the client or that were requested by the client. Quality assurance testing for large mutual fund client, designed and performed detailed test cases and scenarios to validate business and technical requirements for client systems, call center and applications. Tested COBOL on TA2000 Mainframe, JCL and TSO.

SPECIAL TRAINING, DEVELOPMENT AND ACTIVITIES

SCEPTRE (Mainframe as well as WebSceptre), Mainframe TA2000 (Rumba, Bluezone, 3270, SmartDesk, SQL, Spufi, SAR, CICS, Unix, Java (web-based applications, Oracle, Fileaid SPF, Filenet, Captiva), ProVision, Java, C# with Selenium

Selenium Web Driver (3.0 eclipse neon version release 4.6.1 and winium for desktop automation) Microsoft Test Manager, Visual Studio, Rally, Quality Center and Quick Test Pro, HP Quality Test Professional, PegsXML, SC175, Unix, SQL Server, SOAPUI, Postman, Swagger

Ability to clearly articulate ideas both verbally and written. Must be able to communicate effectively and confidently with executives, managers and team members

Able to successfully engage in multiple initiatives simultaneously

Proficient with Microsoft Team Foundation Server (TFS) and Microsoft SharePoint, Visual Studio/MTM

Product Testing/QA Skills/Analytical and strong deductive reasoning

Experience in database testing with the ability to read, write, and execute SQL queries

Ability to understand software development framework, architecture concepts, and terminology

Microsoft Dynamics CRM (v4.0, 2011, or 2013)

EDUCATION

1984-1988 Oak Park High School Kansas City, MO

1988-1990 Maple Woods Community Kansas City, MO

2003-2004 Business Application Analyst Bootcamp

References

Diana Sykes American Airlines, Project Mgr 602-***-****

Greg Merlene American Airlines, Sr. Analyst 480-***-****

Marc Chambers American Airlines, Sr. Analyst 704-***-****

Wanda Meisel Lead Analyst 816-***-****

Lee Black QA Manager, Wiland 816-***-****

Keith Harrington Director, Plexus 623-***-****

Bill Lawrence DBA, Grand Canyon University 480-***-****



Contact this candidate