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Administrative Assistant Customer Service

Reston, Virginia, United States
April 27, 2018

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Professional Summary

Goal-oriented professional with over 10 years of dedicated service. Proven ability to excel in changing environments and interact effectively with all levels of staff.

Office Skills

Strong Communicator Accurate Analytical

Detail Oriented Problem Solver Supportive

Customer Service Organized Microsoft Suite

Professional Experience

Administrative Assistant – Serco – Wentzville, MO (August 2015 – Present)

Serco is a call center that processes documentation for the Affordable Care Act

Developed and maintain Employee Roster – 1200 employees on average

Purchase and maintain office supply inventories, carefully adhering to budgeting practices

Schedule and coordinate meetings, appointments, and travel arrangements for managers using Microsoft Office suite

Maintain utmost discretion when dealing with sensitive topics

Create spreadsheets, develop Power Point presentations, and prepare weekly reports for management using Excel

Record and distribute minutes of various weekly meetings

Coordinate site wide events including hiring and charitable fund raising events

General Clerk II – Serco – July 2014 – July 2015

Process sensitive and protected data in regards to the Affordable Care Act

Resolve inconsistencies and data matching issues

Verify confidential documents for accuracy and completeness

Office Clerk & Substitute Teacher – Fort Zumwalt School District – December 2008 – July 2014

Maintain comprehensive cataloging system of library

Document accurate record of library holdings (over 75,000 items)

Guide teachers and students on use of computer systems

Written and verbal correspondence with parents, teachers, and administrators

Guide classes through lesson plans – Kindergarten through 12th grade

One on one work with children with special needs

Mortgage Loan processor

American Equity Mortgage – August 2010 – January 2011

Gershman July 1992-December 1995 and Commerce Bank – January-July 1996

Completed Loan Applications for Clients

FHA and CONV – Refinances, Purchases, and New Construction

Compiled and organized all documentation for mortgage

Pipeline consisted of 40-50 Refinances

Closed an average of 35 loans per month


Truman State University: Kirksville MO 1988-1992

Bachelor of Science degree in Business Management

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