Sales Customer Service
Resume:
Darryl Turner
**** ********** ***** **** 973-***-****)
Virginia Beach, VA 23453 ***************@*****.***
Summary
Energetic and assertive Inside Sales Representative with a background in consumer product sales.
Skilled at building and managing account relationships and closing high value sales.
Goal-driven sales professional with strong customer service skills who diligently follows up on sales leads.
Highlights
Revenue generation
New account creation
Adept account penetration
B2B and B2C sales
Key relationship management
Interpersonal skills
Clear and articulate phone manner
Competitive and results-oriented
Accomplishments
Increased gross margin on sales to hardware chains by 25% in 2015
Earned Sales award for trade show sales results in 2016
Consistently recognized as a top performing sales representative
Experience
National Admissions Representative, 12/2016-Present
Aviation Institute of Maintenance- Virginia Beach, VA
Contacted prospective students for telephone interviews to understand their inclinations
Answered phone calls and responded to queries via email and conducted web chats
Evaluated applicant’s qualifications, experience and objectives for the right guidance
Updated student records and documents in company computer system.
Enrolled students in school who had the right qualifications to receive the training
Mass Market Specialist, 10/2000-12/2016
Annin Flagmakers, Roseland, NJ
Contacted new and existing customers to discuss how their needs could be met
Developed and maintained selling relationship with top clients such as Walmart and Costco.
Generated and followed up on quotes for all products and expanded customer base.
Responded to sales calls, emails and faxes and gave clients excellent customer service
Updated customers account information, entered orders and processed credits, debits and returns
Attended trade shows and conducted demonstrations and sold products face to face.
Helped to develop and streamline the ecommerce mass market business accounts
Customer Service Representative, 9/98- 10/2000
Federal Business Products-Clifton, NJ
Provided quotes and entered sales orders for assigned clients
Handled incoming phone call from clients who had problems and needed them resolved.
Expedited orders for customers who had projects and firm delivery dates
Recommended different products to clients who needed help with projects
Worked with the estimating department to get accurate costing on projects
Skills
Clear communication skills
Ability to work under pressure
Time management
Conflict resolution
Leadership skills
Critical thinking
Microsoft Office
Sap Software
Internet
Education
Virginia Commonwealth University -Richmond, VA
Bachelor of Science in Business Administration
Affiliation
Member, National Association of Sales Professionals
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