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Sales Customer Service

Milford, Ohio, United States
45,000. +
April 28, 2018

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**** ********* ****

Milford, Ohio *****


Pam Cook

Experience Jan 2018 Futurity Insurance Group

● Health-Life- P&C –Accidental-Long Term Care

September-16-17 H.N.L. Group LLC

● Business Development –Marketing

● Sales

● Data Entry

● Customer Service

● Consulting

August 8-16 April 17 Kings Ford –New and Used Car Sales Consultant

● Meet & Greet Customers

● Follow up calls

● Generate new leads

● Gather customer information

● Test Drives

● Sales including closing new business

● Negotiate

● Demonstrations

● Presentations

● Attend Weekly meetings

● Stay up to date on all product s

● Networking thru community events

Primerica –District Leader since 2009-Part-time 2018-1099 See 2n d page of Resume

April 19 2016 –August 8 2016 Big Orange-Best Reps and Assist Marketing Brand Ambassador-Mascot Handler

● Assist mascot to prevent harm to the Mascot or spectators

● Meet and Greet customers

● Set up displays and tear down

● Food Prep/Sampling

● Engage with customers

Dec 28-15 –April 11-16 The Atlantes LLC-Human Resources Director

● Select, train, develop new hires, set up for orientation, complete background checks, complete and process all new hire paperwork

● Maintaining employee records including tracking occurrences and vacation time

● Enrolling Employee’s for health benefits

● Working closely with other managers about employee matters, keeping books up to date advising proper paper work for employees

● Accounts Payables using Point Click Care

● Petty Cash

● Input time for payroll

● Scheduling of STNA’s

● Monthly employee calendar

● Set up employee’s in time clock

● Collections

● Updating daily Census and distributing to various departments

● Setting up monthly In-Service meetings

● Monthly employee calendar

● Enforcing company policies and procedures

● Handling employee complaints and problem solving

● Pushing employee’s up, having a positive attitude Jackson Hewitt Dec 28 2015-April 19-2016

Tax Preparer

Aug 28-15 –Dec 5-15 Ohio Singles LLC –Relationship Specialist /Counselor Cin OH

● Screen and qualify prospects for appropriate program

● Sales presentation

● Weekly meeting

● Work independently with no supervision

● Input proper paperwork in CRM

● Work with automated dialing system to schedule appointments

● Negotiate pricing, overcome objectives

July-15 Dec-08-2016 Bathfitter-Brand Ambassador- Generate leads at various malls, events.. S haronville OH

Oct 13-July 11-15 One Stop Signs Goshen OH

Co-Owner-Covering OH,KY,WV & IN

● Payroll/Using AME


● Quarterly Reports & Tax Preparation/Auditing reports

● State/City Reports

● Workers Compensation reports

● Implemented employee handbook/ Enforcing company policies and procedures

● Reconciliation using QuckBooks

● Collections

● B2B Sales

● Arranging company meetings with active vendors and new vendors

● Answering phones, scheduling shipments, making follow up calls to clients

● Project management

April 09-Present Primerica Milford, OH

District Leader (part-time)

● Recruit, train & develop new associates

● Educate families on getting properly protected, debt free and financially independent

● Financial Analysis

● Licensed to promote Life Insurance Policies

● Licensed in Property & Causality

● Debt Watcher Certified

● Certified to promote Prepaid Legal Services

● Fixed Annuities/Indexed

● Certified to promote Long term Care

● B2B sales calls

June 3 2012 –April 3 2013 Pridestaff Financial Milford OH Sales/Account Manager/Recruiter

● Set Quarterly Individual and Team Goals

● Develop quarterly and annual goals to be measured and reported

● Interviewed candidates for direct hire and temp to hire positions

● B2B sales calls, from generated leads found through employees as well as other job search engines along with newspaper ads

● Client appointments/ cold calling and prospecting win new clients, Negotiate contracts

● Networking through social media

● Manage and track opportunities through CRM database

● Establish ongoing working relationships with new and existing clients

● Coordinate with inside support team to ensure delivery to customer

● Development of Target list/Along with my old clients from P.R. Personnel, Inc.

● Development of marketing material and leave behind material Jan-12 May 12 American Business Personnel Services, Inc. Mason OH SR HR Coordinator- Health Care

● B2B cold calls made daily to recruit employees out of a current position into a new position

● B2B cold calls for new business

● Prescreen candidates for employment

● Check client references

● Customer service & data entry

● Review resumes on a daily basis

● Prepare letters such as agreements to conduct business with other businesses

● Corresponding with employees and clients through e-mails and telephone calls

● Negotiate sales contracts

2012 –Sales -2015

May 2010-2012 Avon Atlanta, GA

Unit Leader/Recruiter (part-time)

● Interview candidates for customer service-sales roles

● Prospect new reps and new business

● Train & develop new sales reps

● Trade Shows, help open house meetings,

● Set up fundraisers, online events & eparties

● Input orders in a timely manner, collect for all sales

● Keep tract of 13-20 reps in my down line, run reports on activity from down line

● Follow up calls, set up meetings,

Feb-08-June 09 Accounting Plus Loveland, OH

Staff Accountant for public accounting firm (part-time)

● Reconciled checking accounts in QuickBooks for various clients

● Payroll AME & QuickBooks for various clients

● Made journal entries for various clients in QuickBooks and Lotus

● Answered phones, made copies, everyday duties to operate a business in a professional manner

● Prepared clients tax returns individual and corporate returns (paperwork)

● Looked up client information in Drake software

● Follow up calls to clients individual and corporate June 1995-May 2007 P. R. Personnel, Inc. Loveland, OH President/CEO

● Opening/Closing of office, recruiting employees inside and outside of office.

● All aspects of Sales & Marketing, AP/AR, bookkeeping, workers comp

● Contract negotiations

● Audits

● Managed accounts

● Company tours

● Advertising

● Labor relations

1989-1994 ProTemps, Inc. Blue Ash, OH

Branch Manager May 1992-May 1994

● Oversaw the daily operations and supervised 5 employees

● Developed all new business and kept an excellent relationship with repetitive clients

● In charge of sales meetings, hiring, terminating employees

● Enforced company policies & procedures

● Reported to president of company once a month to report progress Account Manager Feb 1990-1992

● Interviewed candidates for job placement

● Company tours, answered phones, made sure employees turned in time cards

● All aspects of advertising

Receptionist March 1989-1990

● Greeting clients

● Answered phones, distributed mail throughout the office

● Put applications together

● Opened/closed office


May 2009 –current PFSU Training Sharonville, OH

Life License, Variable Annuities, Fixed Indexed Annuities, Property and Causality,

(Accident & Health 2013) Retirement Planning

1993 In House At Professions, Inc. B lue Ash, Oh

W ilson Sales Training


Clermont College (Quality Team Leader)

1984 Goshen High School, Live Oaks Career Campus (Retail Merchandise 2000-2002 S erved as an Ambassador at the Clermont County Chamber Of Commerce. Walked in the March of Dimes walk every year since 1996 Software Exp- Windows 95 through 2010, Open Office, XP, Micro Soft Office, Word, Excel, Lotus, Flexi Sign, Graphtec plotter, Turbo Apps, Drake, H&R Block, Phoenix 5 Payroll, QuickBooks Pro 1998-2012 & AME Payroll, Five9

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