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Project Test Manager

Location:
Cranston, Rhode Island, United States
Posted:
April 28, 2018

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Resume:

KEREN LINDSHIYA JOAN BENJAMIN

Mobile: +1-860-***-****

ac494x@r.postjobfree.com

EXPERIENCE SUMMARY

Project Test Manager with 10.5 years of IT experience.

Currently working at the Customer Location (Cigna Corporation, Bloomfield, CT, USA).

Experience in Project Management of testing projects.

Experience in various management activities like risk management, program management, demand and resource management and aligning to customer requirements.

Has good understanding of the entire gamut of project management activities like estimation, planning, execution, resource management and customer management for both onsite-onshore team.

Good at planning and project execution

Has good experience in Onshore-Offshore model.

Experience working in both Agile and Waterfall testing methodologies.

10 years of experience in Software Testing of various technology faceted applications like Mainframe applications, Web applications, .net applications and Desktop applications.

Expertise in Software development methodologies such as Waterfall Model and Agile methodology.

Well versed with the entire Software testing life cycle (STLC) – Requirement gathering, Test Planning, Test Strategy preparation, Test Script preparation, Test data creation, Test Data mining, Defect Triaging and Reporting.

Abundant experience interpreting the requirements and converting to Test condition and Test scripts.

Interact with SAs and Developers regarding the requirement clarifications and defect follow-ups.

Experience in writing Test strategy, Traceability matrix, Test execution, Defect logging and defect monitoring.

Proficient in performing Regression, Shake out, Functional, Integration and Release Testing.

Experience in testing tools such as HP-Application Lifecycle Management (ALM) and Agile testing tools like Agile Central.

Good at working as a team and independently.

Worked on projects with tight deadlines and ensured quality and on time delivery.

Good at communicating the test status and issues on time to manager through daily status reports and in person meetings.

Excellent co-ordination, trouble shooting, problem solving, analytical and project management skills.

Received 'Cigna Champion Award' and 'TCS - On the Spot Award' in appreciation of the excellent project work.

WORK EXPERIENCE

Working in Customer Location – Cigna Corporation, Bloomfield, Connecticut, USA from Nov 2015 to till Date.

Worked as Assistant Consultant in TATA Consultancy Services Limited, Chennai from September 2012 to October 2015.

Worked at the Customer Location – Cigna Corporation, Windsor, Connecticut, USA from October 2011 to August 2012.

Worked as Assistant Consultant in TATA Consultancy Services Limited, Chennai from 23-July-2007 to October 2011.

CERTIFICATIONS

S. No.

Professional Society / Certification

Date Certified

1

HP – Quality Center

June 2008

2

ISTQB – Foundational Level

June 2008

3

Academy for Healthcare Management - AHM 250

July 2009

4

Academy for Healthcare Management - AHM 510

Jan 2012

EDUCATIONAL QUALIFICATION

Course

Specialization

University / Institution

Year

Percentage /CGPA

Bachelor of Engineering

Electronics and Communication

Thiagarajar College of Engineering, Madurai, Tamil Nadu, India.

2003 - 2007

8.84

Higher Secondary

Tamil Nadu State Board

St John's Girls Higher Secondary School, Nazareth

2001 - 2003

96.08 % [1153/1200]

S.S.L.C

Tamil Nadu State Board

St John's Girls Higher Secondary School, Nazareth

1999 - 2001

97 % [484/500]

CAREER PROFILE

Client: CIGNA Corporation.

Location: Connecticut, USA.

CIGNA Corporation is a leading Health Care, Disability, Life and Accident Insurance Benefit Company. CIGNA was formed in 1982 through the combination of Connecticut General Corporation (founded in 1865 in Hartford) and INA Corporation (founded in 1792 in Philadelphia). CIGNA’s wide-ranging domestic and international capabilities offer employers flexibility for future planning and growth, and offer consumers greater choice and support in reaching health care decisions.

November 2015 to Till date

Project

CIGNA – Core Operations:

About Project

Core Operations is one of the major towers in CIGNA. It plays a major role in the healthcare system since it sits at the top of the healthcare food chain. It is responsible for installing and administering employer benefit plans and the associated membership details. It supports the following critical business functions - Client and Benefit Install, Eligibility and Enrollment, Vendor Distribution, Workflow and Billing.

The scope of the role – Project Test Manager is to facilitate and manage End to End QA support like Test Planning, Test data setup, Test Execution and Test automation services in Functional, Integration, Release and Regression testing using onsite – offshore model.

Customer

CIGNA Corporation

Period

November 2015 to till date

Role

Project Test Manager

Responsibilities

Builds one Test Team covering all applications

Oversight and management of all test activities/resources for the project (planning, management, execution and communication),

Create Project Test Strategy, Test plan, Test scenarios, Test Data requirements, Test execution plan

Work with Agile and Waterfall teams and manage their testing timelines.

Document and review cross project requirements

Lead daily test execution status meetings and monitor the execution status for the project.

Facilitate and build productive and collaborative relationships with delivery, business and testing organizations assigned to the project.

Extend support in defect management process to retest fixes, escalating critical defects, setup defect triage meetings.

Coordinate with data manager to finalise the data requirements and ensure test data availability for testing.

Coordinate with QA teams, collect the test evidences and get it reviewed with business partners.

Responsible in preparing process documents like Test Summary report, Release exit gate forms.

Work with Program Manager to manage project’s budget and financial process.

Work Location

CIGNA Corporation, Connecticut – USA

September 2013 to November 2015

Project

CIGNA – Core Operations: Client and Customer Services

About Project

Client and Customer Services is one of the towers under Core Operations Technology Solutions Group.

The scope of the project involves successful participation in providing End to End QA support in all Test phases using onsite – offshore model.

Customer

CIGNA Corporation

Period

September 2013 to November 2015

Role

Test Lead

Responsibilities

Understanding the ADS and FRS.

Perform effort estimation using Normalisation techniques.

Allocation of resources based on estimation.

Review of Test Plan.

Review of Test Scripts.

Walkthrough of the Test plan and scenarios.

Monitor progress of Test execution.

Monitor project health by tracking dashboards.

Addressing the issues raised by team.

Reporting of SLA metrics.

Publish QA status reports.

Work Location

TATA Consultancy Services, Chennai

September 2012 to August 2013

Project

CIGNA – Pharmacy Integration Layer

Description

Cigna was migrating to a new Pharmacy vendor. This project is to create the integration layer between the various source systems of the company and the Third Party Pharmacy Vendor using Agile Testing Methodologies.

Customer

CIGNA Corporation

Period

September 2012 to August 2013

Role

Agile QA Lead

Tools Used

Agile Central, HP Application Lifecycle Management

Responsibilities

Understanding of Agile/Scrum life cycle development/testing, right from the requirements gathering phase to deployment.

Actively participated in various Scrum ceremonies like Backlog Grooming, PSI Planning, Sprint Planning, Daily Standup, and Sprint Retrospective.

Ability to review user story acceptance criteria and estimate the User stories based on the common estimation techniques like Planning Poker, Fibonacci, etc.

Collaborating effectively with business analysts, product owners and technical leads to meet deliverables within the short span.

Developing test strategies, test plans and test scenarios.

Tracking and reporting of agile metrics.

Conducting defect triage meetings to identify root cause and solutions for the given problem.

Handling Release Management and co-ordination activities between various Scrum teams (Scrum of Scrums).

Work Location

TATA Consultancy Services, Chennai

October - 2011 to August 2012

Project

CIGNA – Core Operations: Client and Customer Services

Description

Client and Customer Services is one of the towers under the Core Operations Technology Solutions Group. C&CS plays a major role in the healthcare system since it sits at the top of the healthcare food chain. It is responsible for installing and administering employer benefit plans and the associated membership details. C&CS supports the following critical business functions - Client and Benefit Install, Eligibility and Enrollment, Vendor Distribution, Workflow and Billing.

The scope of the project involves successful participation in providing End to End QA support like Test Planning, Test data setup, Test Execution and Test automation services in Functional, Integration, Release and Regression testing using an onsite – offshore model.

Customer

CIGNA Corporation

Period

October 2011 to August 2012

Role

Onsite Lead

Tools

QMF, HP - Quality Center, Application Lifecycle Management, QTP and Beyond Compare

Responsibilities

Attend requirements/design reviews and provide feedback on the new/enhanced Business Requirements and High Level Designs to System Analyst.

Understanding the business, functional requirements and prepare Test strategy, Test scenarios, Traceability matrix, Test scripts and Test data.

Develop System test plan based on implementation timelines

Host Test Strategy and Test Scenarios walkthrough to the DEV, SA and other stakeholders.

Perform shakeout testing to ensure at high level that the new code has not impacted the existing functionality.

Perform Functional and Regression test execution, Defect logging and defect tracking.

Communicate with the developers regarding the new defects and follow ` on the updates for existing defects.

Perform database testing using QMF.

Monitor the QA team, perform Peer review process for all deliverables.

Tracking issues and queries through query log and follow up with SAs and development team to get clarifications on time.

Escalate critical defects holding priority scripts and ensure defect closure.

Host daily defect call between the Business, Development team, SAs and QA team to discuss the status of the outstanding defects.

Addressing the issues raised by interface partners.

Co-coordinating with the third party vendors.

Coordinating the work with offshore team.

Perform effort estimation.

Technical Platform

Web, J2EE, .Net, Mainframes(CICS), JCL, COBOL and DB2

Work Location

Cigna Corporation, Windsor - CT, USA

October - 2010 to September 2011

Project

CIGNA – Eligibility and Enrollment - Membership

Description

CED – Centralized eligibility database is the system which loads and stores customer eligibility information. It is an upstream application and distributes the necessary eligibility data to other systems through batch jobs.

The scope of this project is to test the production tickets on priority basis before the code is moved to production.

Customer

CIGNA Corporation

Period

October 2010 – September 2011

Role

Test Analyst

Tools

QMF, HP - Quality Center, Application Lifecycle Management, QTP and Beyond Compare

Responsibilities

Attend production fallout meeting, analyse the production ticket and understand the issue scenario.

Recreate the issue scenarios in the test environment using the production data as reference.

Develop Test condition, test scripts and regression test scenarios for the production issue scenario.

Identify the scope for automation regression testing and develop/update regression test suite.

Create Test plan based on the production ticket priority and release date.

Tracking the issues and queries through query log and follow up to get clarification on time.

Functional test the issue scenario after code drop and provide before and after code drop test evidences.

Perform automation testing with QTP using regression test suit.

Track and update test progress and defects status using HP quality centre.

Perform internal and external reviews to ensure industry standards are met for the deliverables.

Perform Defect prevention causal analysis report using Pareto and Fish bone and increase ROI.

Attend daily status call between onsite and offshore to update the test progress and highlight any issues faced during execution.

Technical Platform

Web, .Net, J2EE, Mainframes(CICS), JCL, COBOL and DB2

Work Location

TATA Consultancy Services, Chennai

October - 2007 to September 2010

Project

CIGNA – Eligibility and Enrollment - Case Install

Description

Eligibility and Enrollment System plays a major role in the healthcare system since it sits at the top of the healthcare food chain. Case Installation is the system which is responsible for installing and administering employer benefit plans.

Customer

CIGNA Corporation

Period

October 2007 – September 2010

Role

Team Member

Tools

QMF, HP - Quality Center, Application Lifecycle Management, QTP and Beyond Compare

Responsibilities

Understanding the ADS and FRS.

Preparation of Test plan.

Identifying the Test Data.

Preparation of Test Scripts.

Walkthrough of the Test plan and scenarios.

Executing the Test cases and uploading in HP Quality Centre.

Raising the defects in HP Quality Centre.

Test Execution in Functional Testing phase.

Support the integration test team during Business Workflow and release testing phase.

Technical Platform

Web, .Net, J2EE, Mainframes(CICS), JCL, COBOL and DB2

Work Location

TATA Consultancy Services, Chennai

TATA Consultancy Services – July 2007 to September 2007

Project

ILP – Initial Learning program

Customer

Organized by TCS

Period

July 2007 to September 2007

Description

During ILP, I was given training on basic software concepts. A project on Library Management was done highlighting the basic software engineering concepts, which was very useful in understanding real-life software scenarios.

Role

Team Member

Solution Environment

Mainframe

Responsibilities

To build excellent programming skills.

To develop good leadership qualities.

To build good communication skills.

To build skills in Technical Writing.

To develop good team skills.

To understand the basic concepts of Test Scripts.

To understand the basic concepts of Operating Systems.

Location

TCS – Trivandrum

Languages

COBOL

PERSONAL DETAILS

Date of Birth : September 29, 1985

Gender : Female

Nationality : Indian

Marital Status : Married

Date of Joining : July 23, 2007

Designation : Assistant Consultant (AST)

Location : Chennai (Chennai One), India

I, KEREN LINDSHIYA JOAN. B do hereby confirm that the information given above is true to the best of my knowledge.



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