General Manager, Director of Operations, Regional Director

Edwin Brunink

Burlington, Ontario

c: 365-***-****

**********@*****.***

https://ca.linkedin.com/in/edwinbrunink

KEY ATTRIBUTES

Progressive experience in senior operations management and corporate roles in multi-unit hospitality and business operations.

Accomplished leader of diverse groups of managers and teams to successfully drive strategic plans, financial performance, productivity, customer service excellence, effective communication, employee engagement, quality assurance and regulatory compliance.

Key successes in developing and implementing a variety of strategic projects and special assignments in order to exceed goals and plans.

EXPERIENCE

Director of Operations Retirement Division (03/17 – 04/18, contract) Jarlette Health Services

Overall operational responsibility for ensuring that the retirement lodges provide quality services and meet the philosophy and mission of Jarlette Health Services.

Strategically plan the direction of the retirement division and enhance opportunities, reduce risk, improve services and provide for sustainable growth in the short and long term.

Ensure fiscal management accountability of division's senior management team and deliver a reasonable return on investment to the owners of the organization.

General Manager - Oceania Cruises (02/16 – 03/17, contract) Prestige Cruise Holdings.

Led all aspects of successful Cruise Resort Operations in a high end multi-unit business environment, overseeing a staff of 750+.

Drove the enhancement of the onboard experience for guests and crew, ensuring that every aspect of the brand is executed with superior precision, while exceeding the exacting standards of excellence in guest experience and crew engagement and wellbeing.

Managed and directed the financial performance, operational planning, inventories, budgeting, P&L, Quality Assurance and regulatory compliance.

General Manager Chartwells (05/15 – 01/16)

Compass Group Canada Ltd.

Overall responsible for the operational and financial performance of the Food Services and Retail Departments in a University and "campus at large" setting.

Led senior management hiring process and resolved any employee / labor / union issues.

Managed the operational planning, menu engineering and innovation, expenditures, budgeting, P&L and inventories.

Collaborated with marketing departments to implement new marketing strategies and programs and ensured compliance for all brands (incl. Tim Hortons & Starbucks).

Ensured strict compliance for Quality Assurance, H&S, OHSA, WHMIS and HACCP.

National Director of Culinary Services (11/13 – 03/15) Revera Inc.

Developed and implemented the branding of a national food and beverage identity that created and maintained a competitive edge and ensured exemplary service and dining experiences within Revera’s 90+ retirement communities in Canada and the USA.

Accelerated operational, educational and consultative support to Regional Directors, Community Executive Directors and Culinary Directors and their teams. Ensured adherence to national F&B service standards, operating procedures and regulatory compliance.

Hotel Director (01/10 – 11/13)

Holland America Line, cruise lines.

Directed all aspects of the Marine Hotel Operations and the successful execution of all policies, standards and procedures with a staff of 600 – 1000+.

Created, further developed and maintained a culture within the organization to achieve maximum productivity, financial success, team engagement and wellbeing, creativity and accountability for a high guest satisfaction.

Food & Beverage Manager / Culinary Operations Manager (03/05 – 01/10) Holland America Line, cruise lines.

Led the F&B operations and execution of all policies, standards and procedures of all FOH & BOH services provided in the multiple Restaurants, Bars, Lounges and “In-Room Dining”. Managed a team of 300+ Food & Beverage staff.

Selected to implement and manage the operational and culinary aspects of the Fidelio Meal Count System fleet wide, in order to increase operational efficiency and reduce food waste and costs.

Progressive F&B Management roles (02/02 – 03/05)

Holland America Line, cruise lines.

Selected as a member of the Signature of Excellence team to refit the existing ships, with a budget of 25 million dollars per ship.

Controller Marine Hotel Operations. (09/96 – 02/02)

Controller New Build Project – Italy (02/00 – 06/00) Industrial Placement (1995-1996)

Best Western Lodge on the Green, Painted Post, N-Y, U.S.A.

EDUCATION

Stenden University, The Netherlands.

BBA Honours - Business Administration and Hotel Management.

LANGUAGE ABILITIES

Fluent in English, Dutch, German and I have a working knowledge of French.

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