Gwendolyn Hood

ac48zx@r.postjobfree.com

215-***-****

Career Overview

Highly enthusiastic customer service professional with 10 years client interface experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Core Strengths

Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Filing, Grammar, Internet research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Research, Scheduling, Service Orientation, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, 10-Key, Account Management, Active listening, Calendaring, Client relations, Typing. Customer Service

Accomplishments

Customer Interface

oGreeted customers upon entrance and handled all cash and credit transactions.

oAssisted customers over the phone regarding store operations, product, promotions and orders.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Success Coach 09/2016 to Current

Commonwealth Charter Academy Harrisburg, PA

Watch the children while they were online with their teacher.

Tutor any child that needed help in any subject.

Made sure that the children were ready for their tests.

Planned and implemented daily programs and activities.

Administrative Assistant 09/2010 to 05/2016

ACCEL Community Program Lansdowne, PA

Maintains supplies inventory by checking stock to determine inventory levels anticipating needed supplies, placing and expending orders for supplies, verifying receipt of supplies.

Provides information by answering questions and requests.

Ensures operation of equipment by completing preventive maintenance requirements calling for repairs.

Resolves administrative problems by coordinating preparative of reports, analyzing and identifying solution.

EMT/Sales 06/2007 to 11/2009

Medstar Ambulance Company Philadelphia, PA

Reported observations and actions to emergency room staff.

Replaced used supplies and check equipment.

In the sales department I will bring in a certain amount of patient each month.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Increased territory sales by surpassing monthly goal of $2,000.

EMT 05/2007 to 09/2007

Network Ambulance Company Philadelphia, PA

Maintained patient care. Record accurate vitals.

Secured patient in the ambulance for transport to the medical facility.

Reported observations and actions to emergency room staff

Replaced used supplies and check equipment.

Account Payable 04/2004 to 09/2005

Eastern National Willow Grove, PA

Maintained vendor’s accounts in good standing through matching, verifying vouchers posting and data entry. Maintained accurate cost accounting of inventory products by constant review of invoice, receipts, and credit reports. Handled payments of freight companies that ship for inventory vendors.

Prepared estimated of needed cash on weekly basis for Accounts Payable Manager as well as run match and disburse checks.

Administrative Manager 05/1998 to 10/2002

Philadelphia Youth Advocate Program Philadelphia, PA

Maintained the office supplies. Handled billing as well as distribute payroll.

Processed new employee for enrollment into the payroll system.

Established and maintained accurate client list.

Typing all reports, correspondences and letters.

Responsible for all incoming and outgoing mail and postage.

Answered the telephone in a professional manner.

Education Background

Bachelor of Science in Management

Temple University Philadelphia, PA

I attend Temple University for 3 years.

B.A. in Secondary Child Care 2018

Phoenix, PA

EMT

JeffStat 2006

Certified, EMT 216451 Philadelphia, PA

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