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Developer Continuous Improvement

Location:
Gurugram, Haryana, India
Salary:
35000
Posted:
April 25, 2018

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Resume:

anoj Sharma

Krishna Kunj.

Raj Nagar part-*, RZP-345.

New Delhi-110077

Mob-: +91-999*******

E-mail : ac48rk@r.postjobfree.com

ac48rk@r.postjobfree.com

A Team Developer with more than 9 years 11 months of experience in process management, handling escalations and work flow co-ordination.

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Work Experience

Bank of America - Team Developer – Global Banking (May 2008 - Present)

Role:- Team Developer as a part of Bank of America Research and Resolution Team wherein the core job is to research on the requested large and small corporate customers’ accounts and performs account reconciliation and account maintenance. It also involved extensive communication through phone/email or same time with the offshore Bank of America line of business partners. Researching on the accounts and deposits, Backups, disputes, Wire transfer issues, Online Banking issues, Business Credit Card issues etc. are major area of work profile.

Key Skills Developed:-

Acting as a process Subject Matter Expert and ensure to guide and boost the morale of the team.

Ensure team members are kept fully informed through a process of two way communication which encourages active participation in the running & ongoing improvement of team performance.

Maintains a good connect with LOB partners and handle Issues/Escalations independently.

Exploit opportunities to improve the end to end process.

Prepare SLA report, TAT report, Productivity Report etc.

Education

B. Com, Tezpur University, Assam (Academic session 2001-04).

Skills and Achievements

Recognition:

Received Bank of America Platinum Award from LOB (Line of Business Partners in USA) for an highest productivity-2010.

Received Gold and Bronze award for outstanding demonstration of Excellent performance,Dec’13

Skills:

Hands on ability with Ms excel and Reporting Tools.

Proactive, self-starter with a focus to continuous improvement.

Multitasking abilities, problem solving skills.

Ability to work under pressure and able to meet tight deadlines.

In-depth knowledge of the process and standards of business operations.

Personal Information:

Date of Birth : 06th July, 1981.

Gender, Marital Status : Male, Married

Nationality, Native Place : Indian, Tezpur (Assam)

Languages known : English, Hindi and Assamese

Fathers Name : Late. Sukhdev Sharma

Dated: Manoj Sharma

(Manoj Sharma)



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