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Office Assistant Data Entry

United States
April 24, 2018

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Latasha Motley

** ***** *** *** * Atlanta, GA ***50



Highly organized and skilled Office Assistant with experience in corporate office settings. Quality focused

with commitment to approaching administrative task while maintaining confidential information.


Business Administration, Communications and Accounting - October 2007

University of Phoenix - Columbus, GA


Fidelity National Home Warranty - Customer Service Representative

Alpharetta, GA - June 2016 to Present

Receive inbound calls from customers and having basic knowledge of real estate transactions

Excellent experience with high call volume in a call center environment

Complete and resolve all basic customer request via emails, portals and phone

Train and support new team members using Sonar System Entry and SAP systems

Troubleshoot basic home repairs and appliance questions with the customers over the phone

Enter daily tickets and request

Ability to plan, schedule and monitor multiple concurrent tasks to meet agreed deliverables and deadlines

Demonstrate data entry accuracy and attention to detail

Support technicians by setting up work orders for the customers

Demonstrate data entry accuracy and close attention to detail

Fort Benning Commissary - Store Associate

Fort Benning, GA - April 2009 to September 2015

Performed a variety of duties relating to receipt, disbursement, examination, deposits and other processing of cash items

Received and processed a variety of accounting documents to include charge account requests and dishonored checks

Responsible for collected funds from vendors and prepare the deposit ticket and the cash collection vouchers

Composed and drafted all outgoing correspondence and reports for mangers

Transmitted order writing data from the Grocery Department into the computer by downloading information from each cash terminal

Slashed payroll/benefits administration cost 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services

Screened and directed visitors to correct administrators and routed deliveries

Mercedes Benz of Columbus - Office Assistant

Columbus, GA - October 2007 to November 2008

Served as point of contact for the company while supervising other employees, scheduled meetings and appointments, organized hard copies and electronic files

Received and posted invoices and reconcile account payable statements and generated accounts receivable invoices

Applied payments, negotiated payment terms to mitigate losses on past due accounts

Composed car deals, administered credit reports for potential sales

Processed paperwork for car tags and titles and maintained spreadsheets for outgoing invoices

Scheduled and coordinated member events, including trainings, workshops, and conference calls

Tot Town Development Center - Program Assistant

Fort Benning, GA - July 2005 to September 2007

Operated as front desk receptionist welcoming visitors in the office

Assisted with taking payments, routing calls, received, sorted and filed mail correspondence

Responded to general inquiries about the day care reporting and verification program

Managed online resources including database of frequently asked questions and policy clarifications

Collected and analyzed data information through surveys, evaluation tools and phone interviews

Handled incoming calls about various programs offered and prepared travel reimbursements vouchers

Created and implemented meetings and conferences with parents and clients


Microsoft Office (Word, Excel, Outlook) Excellent Communication Skills, 50 WPM, Invoice Processing, Telephone Reception

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