Customer Service Manager

Diane M. Deer-Tate

**** ***** **** ***, ************* GA 30045, Home 678-***-****

Office Skills Core Accomplishments

Typing/Word Processing, 80 words per minute, Share point, File System Management & Organization, Microsoft Word, Open Office, Adobe, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, Microsoft Project Management, Quick Books, Oracle Applications, Great Plains, Linux, Banner, Black Board, Moodle, Westlaw, Lexis-Nexis, Accurint, Practice Management (PM software for health care), Ax4, and AX12.

Professional Experience

June 2017 – Present

Cartiva – Alpharetta

Order Management Procurement Specialist

Responsible for all aspects of your assigned customer orders from order entry to billing. Handle any customer, management or field technician inquiries related to your assigned orders. Ensure all contracts for assigned orders are in place and executed. Provide customer service for issues arising with your assigned orders. Answer all emails, texts, phone calls and faxes related to your orders. Participate in vendor meetings to discuss support and labor saving ideas for the material management of the projects. Develop and support vendor and manufacturer relationships. Prepare and issue purchase orders. Maintain price list for vendors. Establish and maintain effective working relationships with other departments, domestic and international vendors, freight forwarders, customs and trucking companies. Work closely with the Warehouse Manager and staff on inventory issues, shipping needs and packaging requirements. Maintain and update purchasing files, procedures, quotes, delivery dates, and pricing for all goods. Arrange and coordinate all International and Domestic shipments with ocean freight carriers. Contact suppliers and customers daily regarding status of export shipments and resolve all issues regarding shipments. Other duties may be assigned as necessary.

February 2015- January 2017

Lina Medical- Norcross GA

Purchasing agent

Established new accounts. Inventory management, purchasing, coordinate shipments, and invoicing. Enter sales orders. Check and verify product pricing to ensure appropriate cost. Product complaint handling. Sample request management received from doctors and hospitals. Keep detail records of patients that have received Lina Product. Accounts receivable and collections. Manage files and records of sub-contractors. Back up to sales force. Keep detailed records of customer interactions and transactions. Ensuring that product remains in-stock through solid forecasting and ordering and that inventory databases remain accurate at all times. Assist the sales and accounting departments with any processes. In addition, the Inventory Manager will assist in acquiring the best possible terms on product orders through negotiating volume discounts and analyzing freight costs. Also acting as inventory manager assisting with providing Over-The-Top Customer Service through communicating with customers regarding special orders and product availability. Maintain supplier relationships.

August 2011- February 2015

K. Dixon Solutions – Duluth GA

Purchasing agent

Answer vendor calls and requests. Coordinate meetings and transcribed notes. Maintain and analyze office expense budget, code invoices for payments, manage monthly ledger, and calendar. Research open invoices and unapplied payments. Over see proposal planning and administration of contracts. Negotiate terms and conditions. Create purchase orders and blanket orders for the acquisition of materials. Process and manage requisitions/purchase orders for indirect materials/services in Oracle. Research, interview and negotiate with suppliers to obtain prices and specifications. Prepare contract briefs and revisions summarizing contractual requirements and budgets. Monitor and clear invoice holds generated due to quantity and pricing errors or none payment. Issue blanket and individual purchase orders to indirect suppliers. Tract authorizations and correspondence.

March 2010 – February 2011

Express Jet – Newark NJ

Flight Attendant

Provided leadership, direction, and assistance for the safety and comfort of passengers’ on-board, working independently and as part of a team. Offered exemplary customer service to all aspects of the cabin. Actively seek to ensure the safety and comfort of customers. Ensure compliance of FAA regulations. Assist passengers and fellow crew members during emergency situations. Gave special assistance to passengers, including stowing luggage in overhead compartments, emergency medical aid, and wheelchair assistance. Prepared/served meals and beverages including the sale of on-board liquor, duty-free items and other items. Maintained reports pertaining to flight incidents. Interacted with a wide variety of people from a broad range of cultures.

January 2009 – November 2009

Lexis Nexis – Duluth, GA

Contract - Monitored Client Service Rep

Provided leadership, direction, and assistance for the safety and comfort of passengers’ on-board, working independently and as part of a team. Offered exemplary customer service to all aspects of the cabin. Actively seek to ensure the safety and comfort of customers. Ensure compliance of FAA regulations. Assist passengers and fellow crew members during emergency situations. Gave special assistance to passengers, including stowing luggage in overhead compartments, emergency medical aid, and wheelchair assistance. Prepared/served meals and beverages including the sale of on-board liquor, duty-free items and other items. Maintained reports pertaining to flight incidents. Interacted with a wide variety of people from a broad range of cultures

March 2006 – February 2008

Acuity Bands Lighting – Conyers, GA

Buyer / Administrative Assistant

Worked closely with 4 Vice presidents, 2 Directors and 1 Senior President. To ensure that efficiency and compliance targets were achieved. Created purchase orders and blanket purchase orders for the acquisition of materials. Processed and manage requisitions/purchase orders for indirect materials/services in Oracle. Analyzes, orders, reschedule, or cancel raw materials from suppliers, with use of Material Requirement Planning. Develop marketing strategies for sales team. Manage and maintain supplier relationships. Negotiate pricing for better cost savings. Look for new suppliers for possible new relationships. Maintain an adequate supply of materials to keep specific production areas working, to meet spare parts requirements and keeps obsolete material inventory levels at a minimum. Maintain appropriate inventory levels consistent with ABC cost analysis. Select the appropriate mode of transportation to meet production and spare parts requirements. Keeps premium transportation costs to a minimum. Initiates supplier bill-backs where appropriate. Responsible for maintaining the lead times section of the MRP as well as the firm and trade off zones. Contact suppliers regarding material problems such as delayed receipt, poor quality, wrong items, etc. and resolves issues as required. Work with various departments to rectify defective/unacceptable goods. Maintains manual and computerized records and documentation pertaining to past activities, order specifications, supplier specifications, and performance histories and provides to management as needed. Responsible for the time plan for the changeover of all Engineering changes.

May 2003-March 2006

Wal-Mart- Stone Mountain, GA

Department Manager

Determined staffing needs and requirements, hired and trained new staff. Assisted customers and vendors with questions or concerns. Assisted with product store sales. Monitored staff performance and reviews. Evaluated current business process systems, planned and implemented system procedures to maximize optimal operating performance of department. Inventory control, extensive product knowledge and location, cashier, stocker. Ordered product and controlled inventory with 9/60. Monitor and measure productivity, goal progress and activity levels.

Education and Certification

December 2017 - Strayer University- BBA Acquisitions and Contracts

February 2009 - Strayer University – ABA Legal Aspects of Law

January 2014 – Ashona Medical Institute – Nursing Assistant Training Program

March 2013 – Chattachoochee Tech- Certified Phlebotomy Technician and Certified EKG Technician

March 2010 –Federal Aviation Certification

March 2004 - Beauty College of America - Master Cosmetologist

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