Certified SAP Sales and Distribution (SD) and Order to Cash (OTC) Functional Consultant with 5+ years of experience in SAP implementations, cutovers, and delivery of support improvements that enable day-to-day business operations. Deep understanding of best-in-class support services and Incident/Problem/Change management processes.

Core Competencies

SAP SD Configuration

Incident/Problem/Change Management

ITIL Foundation V3

Leadership of Support Teams

across Multiple Geographies

Stakeholder Management

Functional Design Documentation

Unit/Integration/User Acceptance Testing

Testing and Auditing

Project Implementation, Go-Live and Support

Language Proficiency in English and Hindi

Professional Experience

Tata Consultancy Services (TCS)

ABB, Inc. Wickliffe, OH – 03/2016 to Present

Lead Consultant – SAP SD,LE, Proship

Serve as the SAP OTC Lead for the analysis, testing and implementation of operational change requests. Responsible for the management of onshore/offshore support associates in the areas of SAP SD and Logistics Execution (LE).

Work with business end-users to identify requirements and prepare Functional Design Documentation

Help in configuration of pricing set up, VOFM, access sequences, Billing, Delivery, Sales order management

Experience with MTS, MTO,Third party, Consignment, and IDOCs

Serve as Test Manager for Integration Testing and Audit

Experience is service orders, service notifications, DIP Profile

Perform mass data maintenance of Customer Master data, Material master data and Pricing Condition Types

Coordinate the assignment, monitoring and resolution of L1-L4 incident tickets

Manage on-call support and escalation of high-priority incidents

Assist in the maintenance of Shipping Points, Routes, and Route Determination

Knowledge of SAP AFS SD module like allocation, master grid, seasons, themes.

Reduced backlog Incidents by more than 90% over a 9-month period

Perform integration testing between SD and LE

Knowledge of ABAP debugging

Prepare and deliver training presentations for internal stakeholders

Provide functional recommendations and consulting services during the development of application programs and system interfaces

Configuration of Master Data, Order Management, Order to cash, Output Determination, Invoicing

Experience in integration with other modules like MM, FI and external system like Proship, SDLC

Created Reports using Queries. (SQ01,SQ02 and SQ03)

Experienced in interacting with various levels of corporate sales personnel and translating business issues to standard and customized SAP SD functions

Prepare user manuals in support of post-Implementation and training

Configured Packing, handling picking and deliveries

Configured shipping point, plant and route

Customized the partner functions, incomplete procedures, output determination procedure

Owens Corning, Noida, India, 12/2012 to 02/2016

SAP SD/ LE Consultant

Performed configuration activities for sales areas and sales offices for new plants

Worked to load data through Process Runner

Worked in integration of MM, LE with SD

Worked to create routes, loading groups and shipping point

Experience in configuration of pricing, sales order typs, billing, delivery types

Worked in customer master data load from non SAP system to SAP system

Worked with intercompany and intracompany business scenarios

Monitored day-to-day billing and batch job processes

Worked in implementation cycles of OTC

Worked on Rebates, pricing agreements and ETL processes

Involved in the requirements gathering and blueprinting phases for various projects

Worked with business end-users to identify requirements and prepare Functional Design Documentation

Worked with risk monitoring, issues resolution, status tracking, reporting and follow-up activities

Executed SD Customer Master data loads using LSMW and BDC tools

Liaised with the helpdesk to reduce the number of misrouted incidents and improve the management of L1 tickets, while adhering to Incident/Problem/Change management SLA’s

Qualifications & Skills

SAP and Other Software Skills – SAP version ECC 6.0, SAP Sales and Distribution (SD), Vistex,Transprotation Management (TM 9.0)Order to Cash (OTC), Material Management (MM) and Customer Relationship Management (CRM)

Other Software: ProShip, Innosoft Mobile Service Assist (MSA), Remedy, HP Application Lifecycle Management (HPQC), Windows/Unix Operating Systems, MS Word, Excel, PowerPoint and Visio

Process Improvement – Evaluate continuous improvement opportunities. Develop and use effective monitoring and control systems to ensure SLA adherence. Ensure quality operations sustainability

Education

Uttar Pradesh Technical University (UPTU), Uttar Pradesh, Lucknow, India

Bachelors of Technology - Electronics and Communication Engineering, 2008-2012

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