Customer Service Data Entry

Charlotte Jane

**********@*****.***

425-***-**** (mobile)

Edmonds, Washington

I am a radiant voice on the telephone and friendly informed face in person! I am looking for a full time career upward position that will utilize many years in an incoming call center environment. My customer service and massive training in communication skills make me a fantastic candidate for any call center or reception environment!

Experience:

Call Center Representative

Liberty Tax Services - Everett, WA

January 2018 to Present

Incoming call center for 18 tax services offices. Answering client questions, setting appointments, sales, research, and transferring calls to correct person or office. Tons of data entry, multi-tasking,working with multiple computer systems, internet research, and detailed information in a confidential environment.

Diggity Dog Services

Owner/Operator

October 2010-Now 7 years

My services include pet sitting and home organization services along with chore and shopping services. The fantastic skills I use for this business include personally scheduling all of the clients services. I answered all incoming and outgoing customer service telephone calls, data entry, computer and internet business inquiries, placing all creative ads to garner new business, and working independently to take care of actual services such as pet care, organization, data entry for clients, and shopping or any other services.

Elite Service Team

AAOA Healthcare Services

February 2nd, 2016- June 2016 4 months Temporary Position

My position was at an insurance brokers office in Kirkland. The main products are United Healthcare but we do have a few others. I processed enrollments in various databases including VSP, Delta Dental, and in the main-frame of United Healthcare. Customer service work on the telephone, filing, following up with any issues people have with enrollment including speaking with doctors, HR personnel, etc is done through e-mail, fax,and on the telephone . Our department handles all incoming calls. It's very small office and so we all work both independently as well as closely together in a group.

Patient Billing Representative/Incoming Call Center

Virginia Mason Medical Center

August 1999 - December 2001 (1 year 3 months)

Assist patients, insurance companies, attorneys, and anyone else needing information pertaining to a statement. This includes billing questions, insurance updates and changes,sending claims to other departments to be billed again, and giving pertinent information to insurance companies requesting details on existing claims. Knowledge of medical and insurance terminology. Use of Windows based operating system, Lotus Notes, IBM, and Bar.

Booth Manager/Receptionist, and Sales

Sound Chiropractic

July 1997 - August 1999 (2 years 1 months)

Screen potential Chiropractic Clients for back and neck problems, hire and supervise employees, create work schedules, and sales of Chiropractic care. I also worked in the office on weekends which included answering four line phone, checking in appointments, scheduling appointments, greeting patients, making payments or payment arrangements and filing.

References on Request

Education

University of Phoenix

Some College Coursework Completed

Human Services

2010

I was studying Human Services and I hope to eventually work with low-income families who are homeless. I also hope to use my other college classes concentrating in Child Education along with my current studies together.

Contact this candidate