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Customer Service Manager

Philadelphia, Pennsylvania, United States
April 26, 2018

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Tina R. Churchill

*** ***** ***** ******

Philadelphia, Pennsylvania 19139


Professional Summary

● Skilled office manager with 14 years’ experience managing the daily operations of a small business and masteringP customer service best practices.

● Extensive experience in business communication, contract negotiation, bookkeeping and accounting.


Virginia College, Birmingham, AL

Associate of Science degree in Paralegal Studies March 2015 Dean’s and President’s Lists – winter 2013, winter 2014 Professional Experience

Penn Vacuum Carpet Cleaning Philadelphia, PA October 2001 – Present Office Manager

● Negotiate and manage service contracts for commercial and residential clients

● Create work schedules and assignments to ensure efficiency and customer satisfaction

● Provide fair and honest customer service to all existing and prospective clients

● Address and rectify client issues focusing on immediate solutions and retention

● Monitor store inventory levels and order supplies and office equipment weekly

● Perform routine preventative maintenance on all cleaning equipment

● Foster and develop vendor relationships with key operational vendors

● Implement strategic promotions, specials and advertising campaigns

● Maintain daily ledger of all customer transactions and orders Skills and Competencies

Microsoft Office Suite (Word, Power Point, Excel, Publisher), Outlook 50 WPM Type speed



Office management

Proofreading and document editing

Member of Napw since 2017

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