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Senior Manager/Director

Wauconda, Illinois, United States
April 22, 2018

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Information Technology Leader


Success-driven, multifaceted, and seasoned professional offering extensive experience in leading information technology operations within the financial services, retail, travel, insurance, event services, and legal publishing fields. Goal-driven leader with proven track record of success in directing multimillion-dollar technological and operational initiatives that drive process improvement and business efficiency. Expert at developing innovative solutions, analyzing critical requirements, and identifying deficiencies and potential opportunities toward client satisfaction and business development. Delivered solutions in both Agile and Waterfall methodologies. Equipped with excellent communication and interpersonal skills; effective at establishing long-term relationships with all levels of an organization.


Project Management ~ Software Product Management ~ Staff Supervision, Development, and Training

Budget Administration ~ Business Intelligence (BI) ~ Service Desk Management

Application Development ~ ETL and Data Warehousing ~ System Design, Implementation, and Transformation

Strategic Planning and Execution ~ Systems Development Life Cycle (SDLC) ~ Customer Relationship Management (CRM)


Sears Holdings Corporation Hoffman Estates, IL (2013–Present)

Senior Manager – Software Engineering 2016–Present

Define strategy and prioritize work for paper and digital sign delivery teams, while maintaining and supporting ETL and full QA functionality.

Lead teams of up to 30 resources comprised of onsite and offshore personnel including developers, architects, system specialists, project management, and quality assurance (QA) staff.

Serve as software product manager driving evolution of signing solution and collaborating with business unit heads.

Secure onsite resources for projects, escalated support, and software hosting through strategic negotiation of contracts with vendor.

Develop practices for data handling solution to support sign generation with micro-services implemented in Amazon Web Services (AWS).

Career Highlights:

Executed multimillion-dollar initiatives, which improved price and sign system functionality, thus increasing margin while reducing costs.

Enhanced performance and promotional capabilities while securing projected year over year savings of $800K by spearheading the transformation of enterprise store signs into a service-based, single solution and retiring the legacy system.

Led the expansion of digital sign solutions to lower long-term sign costs; thus saving on store labor.

Increased efficiency and reduced costs by leading the successful migration from legacy mainframe data handling approach into Hadoop; saving over $250K in the first 12 months.

Drove on-time completion and delivery of a two-year project to formulate insights through data mining and visualization using Tableau for sign generation, distribution, and validation.

Transformed sign management application development team to a DevOps model utilizing integrated support resources and SDE.

Manager – Application Development 2013–2016

Directed resources and projects to improve and maintain a third-party sign management software solution (ECS Retail Enterprise Suite (RES)) in a Java/JBOSS environment.

Guided quality assurance and user acceptance testing (UAT) activities for more than 20 initiatives with five onsite and offshore personnel.

Directed a team of onsite and offshore developers in enhancing and maintaining all RES ETL functions.

Presided over multi-departmental knowledge transfer sessions for level 2 support transition to an offshore vendor.

Conducted weekend support calls and delivered executive updates on sign audit activities, system performance, and stability.

Rendered hands-on control on project and resource budgets including invoicing, accruals, forecasting, capital planning, and project estimates.

Career Highlights:

Led the ETL conversion from IBM DataStage to Hadoop, which facilitated signing data collection and processing

Drove the Sears Shop Your Way program by initiating two phases of the member-based pricing initiatives on promotional signs.

Enabled same-day emergency signing of price corrections and competitive offers through implementation of an effective solution, called Future State Emergency Pricing (FSEP)

PSAV Presentation Services Schaumburg, IL

Manager – Technology Operations 2010–2013

Directed onsite and offshore teams for database and application support, and data quality.

Improved procedures for employee on-boarding (training, hardware, software, and system access).

Reorganized Application Support Team and established a level 2 support tier.

Built, trained, and directed a team for data governance, data entry standardization, and customer database cleansing.

Created processes for on-call procedures, responsibility matrix, escalation process, criticality evaluation, response and contingency plan, and root cause analysis.

Originated and supervised an address cleansing project, which involved vendor selection and application integration.

Keenly reviewed statement of work (SOW) and coordinated with an offshore firm to establish manual and automated application testing.

Career Highlights:

Significantly reduced call length and improved first call resolution by developing service desk procedure documentation.

Steered an enterprise data-quality initiative focused on migrating internal and external databases into Microsoft Dynamics CRM, thereby increasing sales growth by $10M and reducing cost by more than $1M in the first year.

United Airlines Chicago, IL

Senior Data Specialist – Mileage Plus 2009–2010

Spearheaded efforts in developing data repository and systems to support Mileage Plus loyalty marketing.

Utilized statistical analysis system (SAS) tool for data modeling and analytics.

Created roadmap for future expansion of Oracle Master Data Management (MDM).

Career Highlights:

Formulated and launched a reporting solution for campaign performance through Business Objects.

Optimized data opportunities for targeted campaign management by mining website activity, email click-through, and abandoned cart information.

Discover Financial Services Riverwoods, IL (2000–2009)

IT Senior Manager – Data Warehouse and Decision Support 2007–2009

Directed architects, database administrators, project managers, and developers in agile war room sessions.

Proactively developed department-wide standard procedures for application development.

Displayed excellent leadership and mentoring aptitudes in training co-managers on vertical approach to improve design and development skills throughout the organization.

Drove the development and expansion of the operational data store (ODS) which secured processed data to be utilized in the enterprise data warehouse (EDW), SAS modeling, decision engines, and financial reports utilizing Ab Initio and Teradata.

Career Highlight:

Earned distinction for obtaining the inaugural Computerworld Enterprise Intelligence Award for the Integrated Decision System (IDS) Project in 2008.

Earlier Positions Held:

IT Manager – Marketing Systems Development and Support 2003–2007

Lead Systems Analyst – Business Technology 2000–2003


Evergreen Consulting Lake Forest, IL

Application Development Consultant

Riverpoint Group (formerly DHS and Associates) Des Plaines, IL

Application Development Consultant

Trustmark Companies Lake Forest, IL

Mainframe Programmer Analyst

West Publisher (formerly Clark Boardman Callaghan) Deerfield, IL

Mainframe Programmer Analyst


Bachelor of Science in Computer Information Systems DeVry Institute of Technology Addison, IL


Leadership, Customer Service, Communication, and Talent Action Planning Training

Life Office Management Association (LOMA) Courses

The Fellow, Life Management Institute (FLMI) and Associate Customer Service Designation Certification


Volunteer, Feed My Starving Children

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