HADI MUBARAK HUSEIN, B.E

Mobile: (971-**-***-**** / Email : ac47k4@r.postjobfree.com / Nationality: Indian PROFILE

Highly motivated and detail oriented IT professional with over 7 years of experience in IT Operations, IT asset management, Systems Administration and IT development related roles. Strong administrative and technical background, and proven analytical and interpersonal skills, with the ability to communicate and collaborate effectively with professional peers at all levels. IT Experience across a range of sectors including real estate, hospitality, healthcare, energy & automation, and telecommunications. EXPERIENCE

2016 – 2018 EMAAR PROPERTIES PJSC. DUBAI, UAE

March 2016 – Jan 2018 Senior IT Engineer, Information Technology/Private Office of H.E Mohamed Alabbar

Handle IT domain and systems administration for private office staff.

Monitor/manage all of Chairman’s mailboxes, social media accounts and liaise with marketing/legal Dept.

Supervise and maintain all private office servers, switches & other equipments.

Round the clock standby support for any VIP/Confidential meetings whenever instructed.

Plan & schedule preventive maintenance of all Servers, Biometric ACS and CCTV monitoring systems.

Basic administration of Emaar IT asset management tool.

Tracking & maintenance of all IT assets, softwares and license renewals.

Coordinate with IT Network, Security, Business application, Windows & Server administration teams to ensure functionality & scalability of Windows Systems

Successfully completed Exchange to Office365 mailbox migration and ISP migration.

Coordinated with local vendor & implemented Smart house controls in Chairman’s residences.

Successfully supervised Cisco PCCE infrastructure v11.5 upgrade project at Eaglehills Properties PJSC contact center. (Abu Dhabi based firm chaired by H.E. Mohamed Alabbar).

Implementation & roll out of Contact center components like monitoring tool, Zoom call recording solution, Real time dashboard, eGain chat and Email management.

Communicate with recording studios to receive updated IVR recordings & provide them to contact center vendor for script level modifications.

Maintain file/print servers, VPN gateways and intrusion detection systems.

Manage data center, computer host systems including H/W, S/W and equipments such as air-conditioning system, UPS and fire protection system.

Weekly backups of Cisco ICM, CVP, Ext. HDS servers along with SQL backups of all production servers.

CTI Integration of Microsoft Dynamics 365 with Cisco Finesse application for efficient reporting to CRM case/leads management and Microsoft PowerBi.

Periodic patch management of Windows, Microsoft and pertinent application updates using Heat Lumension interface.

2014 – 2016 WIPRO INFOTECH LLC DUBAI, UAE

Aug 2014 – Mar 2016 Senior IT Support Engineer, Information Technology

Worked as 2nd level field support engineer for Emaar IT Helpdesk.

Maintain allocation of IT assets, softwares and licenses & update Asset Management System on a regular basis.

Manage Cisco’s digital telephone directory administration which is integrated with related business entities.

Administer servers, desktop computers, printers, routers, switches, firewalls, IP phones, smartphones, software deployment, security updates and patches.

Coordinate with registered vendors/suppliers for H/W repairs and/or upgrades. 2011 – 2014 SIEMENS LLC / ATOS FZ LLC DUBAI, UAE

May 2011 – May 2014 IT Systems Administrator, Information Technology

Maintaining AD/DHCP/WLAN directories and user configurations

Administrate infrastructure, including firewalls, databases, malware protection software and other processes.

Support LANs, WANs, Network Segments, Internet, and Intranet Systems.

Implementation, configuration of SAP ERP system for all business entities.

Maintain inventory of IT assets in SAP and IT asset management tool

Coordinate with vendors for insurance of all relevant IT assets.

Deploy crucial patch updates and security rollups to all Domain devices using WSUS.

Handled Siemens Healthcare IT infrastructure which included troubleshooting Blackberry, N/W & end user client S/W issues for more than 200 Users.

Supported OS Migration to Win7 for 300+ Clients at Siemens Dematic Middle East (SDME) LLC, Dubai.

Provided 2nd Level onsite support at McGraw-Hill projects such as S&P Ratings, S&P Capital IQ & Platts Publications.

Worked as Senior IT support at Nokia (Previously Nokia Solutions & Networks), Dubai handling 300+ users IT assets (Laptops, Desktops, RDT, printers, POS).

2010 – 2011 DELL INTERNATIONAL SERVICES BENGALURU, INDIA Feb 2010 – Mar 2011 Technical Support Associate, Information Technology

Interact & persuade potential customers to purchase S/W support on Dell Products

Troubleshoot OS related issues, perform call quality audits for a 100 member team.

Provide administrative and IT service support and ensure all assets are in accordance with IT security audit requirements.

New users onboarding, IT clearance and periodically perform physical IT asset verification. EDUCATION

2005 – 2009 BANGALORE INSTITUTE OF TECHNOLOGY (BIT) B.E Industrial Engineering and Management BENGALURU, INDIA Course work included Product designing, System Integrations, Systems Engineering, Operational Research, Quality Assurance, Supply Chain and Project Management Merit standing in the program

2004 – 2005 AL AMEEN PRE-UNIVERSITY COLLEGE BENGALURU, INDIA Higher Secondary P.C.M.C

Specialization in Computer Science

2002 – 2003 THE INDIAN HIGH SCHOOL DUBAI, U.A.E

Matriculation

CBSE Curriculum with minors in Computer Science

OTHER

ITIL v3 Successfully completed foundation certification MCSE Completed 4 (out of 7 modules) of the Microsoft Certified Solutions Expert Program CCNA Completed hours of training on Routing & Switching, Data Center and Wireless modules. Computer Skills Win OS (Win7, Win10), MAC OS, MS Active Directory, DHCP, DNS, VPN, Windows Server(2008 & 2012 R2), Exchange server (2007, 2010, 2013),Managed virtualized environments(VMware ESXi/vCenter,OVM), Microsoft Office (2007-2016), Symantec AV, FTP/SFTP,SAN/NAS(EMC and NetApp), Cisco UCS, data center management, Microsoft CRM Dynamics 365, CCIE Collaboration (Voice, Video, IM, Presence, Call center), Network Printers & Scanners, Biometric Access Controls, CCTV monitoring systems, Symantec endpoint protection, CRM integration, Users/Servers backup.

Interests Football, Netflix, swimming, reading

PERSONAL DETAILS

Father Mubarak Husein

Date of Birth 6th November, 1986

Gender Male

Languages English, Arabic (read & write), Gujarati (native), Hindi and Urdu. Relationship Status Married

Visa Status Employment Visa (Available to join immediately) PROFESSIONAL REFERENCES

1). BONNIE LAMBA- DIRECTOR CHAIRMAN’S OFFICE- EMAAR PROPERTIES PJSC- +971-**-***-**** 2). HUSAINALI SUNASARA- SENIOR IT SERVICE DELIVERY MANAGER- SIEMENS/ATOS FZ LLC- +971-**-*******

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