Life Insurance Microsoft Office

CURRICULUM VITAE

SHALINI SHAW

**, ********** ******,

KOLKATA - 700009

CELL: 91-827*******

E-MAIL: ************@*****.***

CAREER OBJECTIVE: Willing to work in a dynamic, challenging and growth oriented company that allows me to utilize my knowledge, skill and expertise to contribute to the growth of the organization.

EDUCATIONAL QUALIFICATION:

EXAMINATION PASSED

BOARD/UNIVERSITY

SCHOOL/COLLEGE

YEAR OF PASSING

PERCENTAGE

MCOM

Allahabad University

Allahabad Universtiy

2015

71%

BCOM (Hons. In Financial Accounting)

CU

Surendranath College For Women

2012

45%

HIGHER SECONDARY

WBCHSE

Gyan Bharti Balika Vidyalaya

2009

72%

SECONDARY

WBBSE

Seth Soorajmull Jalan Balika Vidyalaya

2007

45%

PROFESSIONAL BACKGROUND:

Worked for Pace Setters Business Solutions Pvt. Ltd as a Tele Calling Executive

Duration: June 2016 till February 2018.

Responsibilities:

Outbound calling for TATA AIA Life Insurance Co. Ltd. (Reminder & Welcome Calling)

Outbound calls to new customers welcoming them to TATA AIA.

Informing customers about Policy Details & benefits.

Enquiring about receipt of Policy Documents.

Reminding customers about upcoming due date.

Providing various payment avenues and modes of payment.

Retention calls to lapsed customers enquiring about reasons for nonpayment.

Informing about benefits & options so as to retain possible loss of customers.

Working for TATA AIA Life Insurance Company Ltd. as an Assistant Relationship Manager

Duration: March 2018 till date.

Responsibilities:

Building & maintaining relationship with customers to further increase business

Ensuring customers are satisfied with products & services through telephone calls & field visits

Following up with existing customers over telephone & field visits for renewal of policy

Informing existing customers about new products & upgraded benefits

Generating fresh leads through tele calling & references

Closing deals generated through tele calling & follow ups

Updating CRM to ensure RM’s are aware of changes in customers.

ACHIEVEMENTS:

Was awarded best Tele caller & Highest Quality Score (Welcome Calling) in December 2017.

PERSONAL DETAILS:

Date of Birth : 29.10.1990.

Sex : Female

Marital Status : Single

COMPUTER SKILLS: Microsoft Office (Excel, Word, PowerPoint), Internet & Tally 9

OTHER INTERESTS: Listening to Music, Traveling, Making new Friends.

LANGUAGES KNOWN: English, Hindi and Bengali.

All the above mentioned details are true to the best of my Knowledge.

Shalini Shaw.

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