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Technical Writer

Location:
Mission Viejo, California, United States
Salary:
80,000
Posted:
April 23, 2018

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Resume:

Goal and quality driven leader in the software development life cycle having held positions in information development, technical writing, project management, business analysis, quality assurance, manufacturing, and software development, training and support. Strengths include a diverse technical knowledge, a high degree of self-motivation with passion and determination, a naturally analytical and methodical nature, a team leader, and excellent in training program development and instruction.

CORE COMPETENCIES

18+ years in Software Industry.

Property Management Systems, analysis, design, planning, development, project management, and documentation.

PCI DSS Compliance, analysis, design, planning, development, project management, and documentation.

QA, Production, and Process Management Experience with innate ability to evaluate processes, both manual and automated, and improve procedures and process interactions to achieve maximum efficiency and productivity.

Natural leader, team and employee motivator pushing to enable, challenge and help motivated individuals achieve their potential and goals through mentoring, ongoing training, and open communications.

10+ years software development life cycle.

10+ years working with enterprise level databases.

3+ years Software Test Automation.

8+ years Technical Writing.

PROFESSIONAL EXPERIENCE

Control & Information Systems Consultants Mission Viejo, CA April 4, 2017-present

(Business development for consulting firm)

Proposal Writer / Bookkeeper

Determines proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal (RFPs); attending strategy meetings.

Meets proposal deadline by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals.

Gathers proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals.

Develops proposal by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials.

Prepares and creates presentations by evaluating text, graphics, and binding; coordinating printing.

Maintains quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases.

Obtains approvals by reviewing proposal with key providers and project managers.

Improves proposal-writing results by evaluating and re-designing processes, approach, coordination, and boilerplate; implementing changes.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Creates marketing and business documentation for internal and external use.

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Infor Lake Forest, CA June 12, 2009-March 23, 2016

(CRS and PMS systems, web reservation applications, POS systems, interfaces to credit card processors, interfaces to energy management systems, interfaces to 3rd party online reservation systems, CRM systems)

Senior Information Developer

Analyzed user requirements, organized content and produced documentation in the form of online help, user guides, and release notes using Xmetal, Dita, Ixiasoft, Adobe, and Word for 3 PMS systems along with CRM systems and interfaces.

Developed installation instructions for property management systems, interfaces, and databases.

Developed guides for military specific implementations.

Developed internal and external guides for Payment Card Industry Data Security Standard (PCI DSS).

Developed writing standards for specific corporate and departmental processes and standards.

Deployed online help file to PMS system, conducted testing prior to validation.

Managed documentation projects, including multi-writer and multi-location projects.

Participated in internal projects to continuously improve the quality of processes and deliverables.

Softbrands Inc Lake Forest, CA August 3, 2006–June 12, 2009

(CRS and PMS systems, web reservation applications, POS systems, interfaces to credit card processors, interfaces to energy management systems, interfaces to 3rd party online reservation systems)

Quality Assurance Manager

Managed onshore and offshore outsourced resources to write test designs and test case specifications, conduct testing, and develop and implement test automation projects.

Reviewed software designs with product management, architects, and development to identify potential problems and usability issues prior to coding.

Identified and prioritized tests to automate according to project scheduling, compatibility with current automation approaches, return on investment for the automation project, and longevity of the proposed automation or automated tools.

Scripted automation projects using SQL, C#.NET, VB.NET, Nunit, SilkTest to achieve minimum of 60% automated testing and reduce costs and time of test execution for each software release.

Maintained documentation of upgrades, code review, and testing.

Conducted white box, grey box, and black box software testing on software including data storage, retrieval, installation, database migrations, stored procedures, performance, clustering, security, and suite integration.

Performed client connectivity testing from Visual Basic, MS Access, Excel, MS Query, and Crystal Reports

Developed QA databases to track quality, provide trend analysis, and direct improvement efforts.

Developed procedures and methods to track performance.

Conducted strategic planning to identify PCI DSS compliance issues, then testing of compliance resolutions.

Hotel Information Systems Irvine, CA January 15, 2002 – August 3, 2006

(CRS and PMS systems, web reservation applications, POS systems, interfaces to credit card processors, interfaces to energy management systems, interfaces to 3rd party online reservation systems)

Senior Business Analyst

Conducted strategic planning to identify client business needs.

Conducted business model analysis to define client policies and market approaches.

Organized client’s system requirements to create requirement documents/contractual statements.

Created use cases and use case diagrams to identify and document all possible sequences of interactions between the system and users.

Reviewed software designs with product management, architects, and development to identify potential problems and usability issues prior to coding.

Worked closely with development to improve the quality of the deliverables, sometimes assisting in integration and testing of new code.

Supported the development of training material, participated in the implementation, and provided post-implementation support.

Hotel Information Systems Irvine, CA January 27, 1997 – January 1, 2002

(CRS and PMS systems, web reservation applications, POS systems, interfaces to credit card processors, interfaces to energy management systems, interfaces to 3rd party online reservation systems)

Application Project Manager

Worked with military representatives to develop new specific functionality for the Joint Armed Services.

Collected and documented military requirements for Joint Armed Services specific functionality. Oversaw development of Joint Armed Services specific functionality. Developed test plans and oversaw QA process for the new functionality.

Implemented standardization and documentation of data requirements for monitoring, and developed standardized forms and procedures to improve data collection and flow.

Monitored quality of project deliverables from multiple resources ensuring sub-project integration into overall design.

Developed and delivered training materials for Joint Armed Services specific functionality and provided training to internal and external clients.

Developed and documented support protocols for connecting to Joint Armed Services sites.

Provided technical consulting to executive team on direction and goals to meet current and future contracted deliverables to Joint Armed Services clients.

MAI Systems, Inc Irvine, CA February 1, 1996 – January 27 1997

(CRS and PMS systems, web reservation applications, interfaces to credit card processors, interfaces to energy management systems, interfaces to 3rd party online reservation systems)

Technical Support Specialist

Provided first level and second level assistance to software users.

Assisted and trained first level support.

Wrote and executed SQL queries on client databases to collect and analyze data to confirm validity of the problem to seek known solutions.

Logged incident reports with detailed information to escalate incident to Research & Development.

EDUCATION

University of California, Irvine: Irvine, CA - Project Management

Computer Learning Center: Anaheim, CA - Computer Programming

TECHNICAL SKILLS

Adobe Lightroom

Microsoft Office

.NET

Adobe Photoshop

Microsoft SQL Server

Adobe Acrobat

Cognos Query Studio

Quicken

Adobe FrameMaker

Cognos Report Studio

RoboHelp

HTML

Dita

SilkTest

Microsoft Word

Ixiasoft CCMS

Visio

Microsoft Excel

Jira

XMetal

SharePoint

Intuit Quickbooks

XML

Java



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