Sign in

Data Entry Customer Service

Hopewell, Virginia, United States
April 23, 2018

Contact this candidate


Kaamillyah Flowers

**** *** ******* ******

Hopewell, VA 23860

(Relocating to Georgia)



Ambitious, detail-oriented MSR Acquisitions Analyst versed in balancing priorities and meeting deadlines under pressure, and adapts quickly to challenges and changing environments.


Excellent attention to detail

Fast Learner




Old Dominion University, Norfolk VA

Bachelor of Science in Business Administration Projection May 2018

Major: Finance


SunTrust Mortgage, Richmond VA August 2012 – January 2018

MSR Acquisitions Analyst

Provides support to the servicing transfer function within SunTrust.

Partners with Document Custodian, Servicing Sales and Acquisitions, Contract Fulfillment and the Sellers to accomplish successful servicing acquisitions.

Completes pre-sale and post-sale review of documents provided by prior service/lender.

Reviews all collateral documents for data integrity and determines if pend items should be created.

Effectively manages document review and reports to manager within specified time designated by management. This update affects the holdback reporting and funds being released.

Provides detailed analysis report of document findings back to servicer/lender for reconciliation.

Randstad Staffing, Glen Allen VA January 2012 – August 2012

Due Diligence Analyst

Prepared loan origination file to submit to end investor.

Reviewed AUS findings/preliminary underwritten and identification of core missing documents.

Escalated documents to Level 1 Due Diligence End Investor Response team or Escalated for a more in depth review, if required.

Contacted LOB, appraisers, settlement agents or borrowers to obtain core missing credit documents and/or required to obtain additional credit documents identified by end investor or Team Mate.


Aerotek Staffing, Richmond VA October 2011-November 2011

Data Entry Clerk

The Progress-Index, Petersburg VA February 2011-August 2011

Customer Service Representative

Performed the task of recovering payments from delinquent customers

Coordinated customer accounts with appropriate departments

Dispatched redelivery paper complaints

Performed administrative and office support functions

Debbie’s Staffing Agency, Richmond VA October 2010 -December 2010

Claims Analyst

Performed quality control measures regarding BP Oil Spill claims

Vaco, Staffing, Richmond VA April 2009 – May 2010

Data Entry

Updated files to new filing system

Re-submitted accounting information and Virginia 1500 Medicaid forms

Vangent Inc, Chester VA October 2008 – January 2009

Data Entry/Customer Service Representative

Data Entry regarding customers’ prescription drug plans

Responded to telephone inquiries within the set departmental staffing parameters

Reported problems that occur and assist with the resolution


Junior Achievement Finance Park, Volunteer May 2016

Provided Educators a method of delivery that will best meet the needs of their students

Assisted in culminating hands-on budgeting simulations implemented at JA Finance Park facility

Taught students to build a foundation upon which they can make intelligent lifetime financial decisions, related to income, expenses, savings, and credit.

Feed More, Community Kitchen Volunteer August 2017

Assisted in community kitchen with food preparation, packing, food prep, and cleaning

Helped central Virginia help fight hunger


Advanced Microsoft Excel

Microsoft SharePoint User Training

References available upon Request

Contact this candidate