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Customer Service Assistant

Atlanta, Georgia, United States
April 19, 2018

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DeQuilla Williams

**** ******* *** ****

Charlotte, North Carolina 28215

To: Whom it may concern:

This letter is to express my interest in exploring employment opportunities with your company. Based on my education as well as my passion for servicing others, I am confident that I would be a great addition to your team.

My resume highlights my education, knowledge, ability, and expertise in the servicing sector. My bright and optimistic personality will only enhance your company’s achievements. I am excited about any developmental and growth opportunities that your company will provide for me. I look forward to acquiring additional knowledge and skills that I will utilize to enhance your company’s achievements. Thank you in advance for your time and consideration. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications in more detail.


DeQuilla Williams

Dequilla L Williams

8246 Weeping Fig Lane ● Charlotte, North Carolina 28215 ● 203-***-****


Summary: In the interest of exploring employment opportunities with your organization to effect positive change, professionally or through other customer service endeavors. I have listed my qualification data regarding my background, and abilities. I am a talented professional with a unique combination of leadership and analytical skills. I learn quickly and accept challenges both individually and as a part of a team. My education and work experience has adequately prepared me for a challenging position with your company.


Basix Knowledge High School- 2014

High School Diploma


Kilwin's Chocolates & IceCream Atlanta, GA (10/2011-01/2013)

Sales Associate

Generate sales via merchandising and ensuring customers receive outstanding service.

Answered telephones and routed calls to the appropriate employees.

Knowledgeable of all merchandise and promotions; assisting patrons in selecting and creating products catered to their specific need

Received and filled merchandise orders that were placed daily.

Unpacked deliveries and stocked shelves according to placement requirements.

Made sweet treats such as; candy apples, chocolate dipped strawberries, Rice Krispy treats as orders were place.

Prepared items for major promotional and holiday events.

Iron Mountain Atlanta, GA (1/2017- 1/2018)


Ambassador of establishment and accommodator of all guests and staff members

Service visiting guests and staff; coordinate staff administrative records; maintaining book keeping and confidentiality

Answer and direct all calls to appropriate employees

Direct vendors and vendor deliveries

Track, direct, and announce incoming and outgoing deliveries and pick-up

Submitted purchase request for department supplies; Distributed materials purchased


Operation P.E.A.C.E- Assistant Teacher Atlanta, GA (2011-2013)

Volunteered as a teacher assistant working with inner city youth. I created and planned age appropriate lessons while executing classroom organization and management. I also assisted youth with academic assignments and outdoor activities. I was able to be a positive role model for the youth by showing them determination in achieving one's goal.

Skills/Qualifications: Office Experience - Customer Service and Retention Skills, Telephone Skills, Typing, Documentation Skills, Verbal Communication, Written Communication, Dependability, Attention to Detail, Administrative Writing Skills, Analytical skills, Critical Thinking Skills, Organizational Skills, Team- Work

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