Resume

Sign in

Customer Service Front Desk

Location:
Canyon Lake, Texas, United States
Salary:
32,000
Posted:
April 19, 2018

Contact this candidate

Resume:

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

KRISTA LAPLANTE

*** ********* *****, ****** ****, TX 78133 C: 210-***-**** ac46xg@r.postjobfree.com Highly enthusiastic Hospitality & Administration Professional with five years of customer service and client interface experience. Relocating to the Williamsburg, Virginia area. Strong Interpersonal Skills

Sharp problem solver

General Accounting

Upscale resort and spa

background

Supervisory Skills

Customer service expert

MS Office expert

Excellent organizational skills

12/2016 to Current Office Manager/Administrative Assistant/ Human Resources 2Fuel Technologies - New Braunfels, Texas

Developed and implemented an office administration system from the ground up for a newly launched company. Implementation of administrative policies and procedures. Correspondence with Paychex payroll company and HR functions. Performed debit, credit and total accounts on computer spreadsheets/databases, using Sage 50 accounting software. Responsible for administrative and organizational tasks.

10/2014 to 12/2016 Office Administrator

Laplante Enterprises - Canyon Lake, Texas

Designed and created weekly and monthly spending reports. Responsible for administrative and organizational tasks. Bookkeeping, record keeping, phone/e-mail communications, office daily calendar, and accounting. 05/2014 to 10/2014 Spa Supervisor

Limeblu Salon and Spa - London, ON

Greeted all guests in a courteous and professional manner. Monitored the appearance and performance of the front desk staff. Processed guest payments for spa charges. Monitored spa availability using Insight Salon and Spa Software. Processed credit card transactions during the checkout process. 10/2013 to 03/2014 Front Desk Agent/ Night Audit

Elm Hurst Inn and Spa - Ingersoll, ON

Front Desk Agent for a 49-room full-service boutique hotel. Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability and spa availability using Five Star Software and Milano Spa Software. Processed credit card transactions during the checkout process. Fostered strong working relationships with all hotel departments. 06/2013 to 10/2013 Front Desk Agent/ Housekeeping/ Breakfast Server Niagara Finest Inns- Harbour House - Niagara-on-the-Lake, ON Front Desk Agent for a 31-room full-service boutique hotel. Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Monitored room availability using Five Star Software. Maintained hotel rooms, lounges and back of house areas.Cleaned rooms to the satisfaction of all clients.Delivering excellent customer service and maintaining high standards in food and beverage. 2012 College Diploma : Hotel and Restaurant Management Niagara College Canada - Niagara-on-the-Lake, ON, Canada 2013 Courses : Office Administration

Niagara College Canada - Niagara-on-the-Lake, ON, Canada 2010 High School Diploma

Smithson Valley High School - Spring Branch, Texas, United States 2012 Mixology

Toronto Institute of Bartending - Toronto, ON, Canada



Contact this candidate