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Support Active Directory

Westminster, California, United States
April 19, 2018

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CLINTON LEE Garden Grove, Ca ***** 714-***-****

Professional Summary

Technology Professional with strong technical and communications skills Full Range of Software and Hardware support.

17+ years of Desktop and LAN support (PC/Laptop/Printer connectivity) experience.

17+ years of Windows OS installs and upgrades.

17+ years of software installs and upgrades.

17+ years of troubleshooting Desktop virus and malware issues.

17+ years of troubleshooting software and hardware problems through debugging, testing and vendor assistance.

1 years of Phone and Voicemail system administration.

Excellent analytical skills in a complex environment.

Team player, patient and diligent.

Constantly meets service levels for escalated notifications.

Experience with ITIL v3.

Technical support team lead for Hardware, OS refresh deployments projects.

Desktop Software and Hardware break fix. Remote and on-site.

Data Backup and Restore, Light Touch and Ghost Imaging, Application support.

Support, Wi-Fi Dell, HP, Levono Laptops, Panasonic Toughbook’s, iPhone/iPad devices and mobile applications and custom systems.

Experience with removal of Malware, Spyware and Virus.

Remove/Rejoin devices in the Active Directory Domains.

Provide training to peers and end user clients.

Utilize ticketing systems Prioritize, take ownership, manage and track escalate trouble tickets.

Document service resolutions.

Contribute to knowledge base with new incident trends.

Participate in new technology pilot testing and provide feedback support groups.

Professional Experience

Stefanini – (Arconic) (Feb 2018 – Present)

Desktop support technician, Lavono computer refresh, Windows 10 deployments.

Data Backup and restore.

Computer break fix.

Computer Imaging, SCCM

GDR Group – (Edwards Life Science) (Nov 2017)

Desktop support technician, Windows 10 rollout project.

Image computers, Data Transfer, application installation and support

Office 365 support

Computer imaging using SCCM, Ghost

Beacon Hill – (Pacific Life) (Aug 2017)

Desktop Support Technician

Install Air watch, activate supervisor mode on iOS devices

CBRE DTLA/Global Investors (Dec 2016 – April 2017)

Desktop Consultant/Project

MS Office 365 deployment, MacAfee Endpoint hard drive encryption & EPO.

Executive support.

iOS Mobile device support.

Imaging Refresh computers to Corp standards.

Data recovery. Desktop/Laptop support, Cisco Phones, IMAC, basic network troubleshooting, Internet and Network printer connections, Active Directory Permissions/Remove/Rejoin.

CBRE Newport Beach Jamboree (March 2016 – September 2016)

Desktop Consultant/Project

Desktop/Laptop support, Cisco Phones, IMAC, basic network troubleshooting, Internet and Network printer connections, Active Directory Permissions/Remove/Rejoin.

Computer imaging, SCCM, Ghost.

Hardware and software support.

Universe Workplace Benefits (September 2015 – November-2015)

Desktop Consultant/Project

Desktop/Laptop support, IMAC, basic network troubleshooting, Internet and Network printer connections, Active Directory Remove/Rejoin.

Carrington Mortgage Services (June 2015 – June 2015)

Desktop Consultant/Project

IMAC, basic network troubleshooting, Internet and Network printer connections (building move).

Southern California Edison Santa Ana Service Center, Santa Ana, CA (June 2008 – May 2013)

Desktop Specialist III

Provided software support for Edison facilities within a 40 mile radius of home base

Interfaced with application developers and product sponsors to troubleshoot and solve high level technical issues.

Submitted the concept of Live Handoff from Tier 1 helpdesk staff to Tier II over Lotus Sametime client to reduce client downtime when solutions could not be made in the Tier I levels time quotas over the phone reducing client down time up to 5 working days.

Technical support Team Lead and backup supervisor for hardware refresh projects.

Supported the ITIL implementation process.

Southern California Edison General Offices, Rosemead, CA (December 1995 – June 2008)

Desktop Technical Specialist/Scientist II (January 1997 – June 2008)

Provided Software support, assign verified hardware failures to Hardware contractors.

Supported VPN, RAS, and DSL and Cable modem access to Corp Network.

Network Operation’s Specialist III (December 1995 – January 1997)

Provided Technical Software support and worked as a Backup supervisor for Common Desktop Environment (CDE) team that deployed new Dell computers with Windows XP, Lotus Notes rollouts.

Southern California Edison, Westminster, CA (June 1993 – December 1995)

Associate Management Analyst - Site Tech

Shop Services and Instrumentation Division.

Site Tech, Novell network administrator, configure and installed network printers.

Provided general Software and Hardware support.

Worked with site business units and site management for specifications for clone computers.

Led 8 technician project team to rollout of 300 + Windows workstations.

Coordinated just in time Hardware delivery of computers for the project team deployments.


CompTIA A+, Trained in house by Lotus Notes Corp, Quick Start, New Horizons Microsoft certified trainers... On Microsoft applications and operating systems in a corporate enterprise environment Novell. Netware 4.11 Administration certificate

References - Manager

562-***-**** - Manager

626-***-**** - Senior Field Service Technician

714-***-**** - Senior Field Service Technician

949-***-**** - Manager


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