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Sales Manager

Location:
Johannesburg, GP, South Africa
Posted:
April 19, 2018

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Resume:

Johannes Bothana

831**********

House No. ****

Kakhulu street

Palmridge

Alberton

1488

Mobile (081-***-****. Email ac46rq@r.postjobfree.com

ac46rq@r.postjobfree.com

Profile

I am self motivated and can work in any environment thrown my way. I am disciplined and focused when working on tasks assigned to me. I am very ambitious and push to achieve all goals I have set. I make sure that all the work that I do is completed fully and is of impeccable quality and above average standards. I am committed to my own duties and those that are dedicated to me and a team as I find it easy to adapt to both environments in a team or individually, wherever I am placed I ensure that tasks are completed fully, effectively and efficiently.

Professional Development

Matric Malatse High School 2002

Setswana

English

Afrikaans

Maths

Geography

Physical Science

Biology

Certificate National Certificate: Front Office Operations Courses/Module In SETA Learnership (Centurion Lake Hotel) Duration August 2008 – August 2009

Diploma National Diploma in Hospitality Management Swiss Hotel School in Conjunction with Legacy Hotels & Resorts Duration June 2009 – April 2012

Drivers License Code 8

SKILLS

Excellent Communication Skills (Both written and oral)

Time Management and organizational skills

Flexibility

Creativity to communicate in different ways and on different levels

Excellent Interpersonal Skills

The ability to form and maintain relationships through teamwork and networking

Passion for service

Client Service

Languages : English, Afrikaans,Xhosa, Tswana, North Sotho and Zulu Interests : Travelling, Sports activities, networking Personal Details : Born: 1983

Status: Engaged

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS Legacy Hotels & Resorts

Job Title (Sales Co-Ordinator) 06 May 2012 – 30 August 2014 5 Autumn Street

Rivonia

Gauteng

2128

Responsibilities

Arrange and book meetings for Group executives members.

Customer Relations orientation Offering sound and reliable information to clients

Ensure work pool admin is done within the relevant time frame

Managing queries up until they have been fully resolved

Providing product details to clients

Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.

Prepares and then follow up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them.

To efficiently respond to any online or telephone queries in a calm and friendly manner.

Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.

Work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.

Produce reports on progress within the department and outline any developed strategies to improve.

Check availability and make group reservations using the Online Reservations System (ORS) according to Legacy policies and procedures.

All office administrative work, including logging of activities on a daily basis on Sales Force Automation (SFA).

All departmental administrative work and filing relating to tour operators

Sales co-ordination for two local GSA office located in Kwa Zulu Natal and Eastern Cape.

Managing the Tour Operator and Travel Agents database on an excel spread sheet.

Issue correct STO rates to Tour Operators with the input of Key Account Managers.

Capturing and annually updating all Tour Operator information on SFA as per the signed contracts.

Function as direct hotel liaison for the Key Account Managers

Assist in gathering information when required regarding competitor and market information related to potential new properties

Arrange and co-ordinate educational / site visits to the properties on behalf of the Key Account Managers

Liaise effectively and professionally with clients, GSA’s, hotel departments, Head Office Sales & Marketing, other Legacy Hotels and other Sales Centres.

Develop good relationships with key accounts through day-to-day communication and sales activity,

Assisting with the maintenance of Key Account Managers profiles on ORS.

To conduct all activities, communication and, in particular, dealings with clients in a professional manner in keeping with Legacy Hotels and Resorts superior market positioning

To be involved in all contracting including, GSA annual renewals, OTA’s, Group Series and Global Accounts.

Effective running of Sales Department by:

Faxes and mail are actioned immediately if within your scope of ability if not, they are distributed promptly.

Messages to reach Sales & Marketing staff quickly, efficiently and in a standard format.

Producing standard reports on a weekly and monthly basis according to Legacy Hotels and Resorts.

Attend Sales Meetings,

Additional Responsibilities

Responsible for understanding and implementing all office procedures

Facilitate Public Liability Insurance requests

Arrange and co-ordinate presentations to clients on behalf of the Key Account Managers

Assist with distribution of correspondence as required

Make appointments as directed by the Key Account Manager

To be involved in another activity as directed by the Group Sales Manager relating to sales and Marketing of Legacy Hotels and Resorts

Micros South Africa PTY Ltd

Job Title (Opera Support Agent) 02 September 2014

28 Peter Place

Crameview, Bryanston West

Johannesburg

2060

Responsibilities

This role is within the Micros support department of Micros South Africa, providing support on the Micros products from database configuration, front end configuration, 3rd party assistance and operating system. Ensuring at all times that the company’s process and control measures are adhered to.

To provide telephonic / remote / onsite support for all Micros products

To ensure accurate and timely updates of logged support issues one the in-house call logging system.

To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.

Be responsible for interaction with customers via email, telephone etc.

Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.

Maintain all documentation required by Micros.

Assist with the occasional implementing, testing and writing of any documentation that may be required.

To employ sound decision making when dealing with customer support issues. i.e. escalation, resolve customer issues in the most efficient manner, in the shortest possible time.

To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.

Inform the relevant account managers of support/maintenance issues regarding their clients.

Attend any relevant training course which is set to improve knowledge on the company’s or associated applications

Prioritizing numerous issues of varying severity & service levels and dealing with them accordingly.

Collaborating extensively with peers and other teams to drive problem resolution and contribute in growing the knowledge

Logging and managing support cases with 3rd parties.

Forward relevant product information, fixes, workarounds, known issues, etc... to relevant personnel within the company.

Keep updated on new technologies available, both on Micros software and hardware products, 3rd Party software and hardware products, as well as general IT technologies, related to our industry.

Regularly visit the Micros “Info-Net” intranet site, and read any published ‘Product Marketing’.

Micros South Africa PTY Ltd

Job Title (Hospitality Systems Consultant) 02 September 2016 28 Peter Place

Crameview, Bryanston West

Johannesburg

2060

The Opera Hospitality Systems Consultant (HSC) is required to install, maintain and support the products assigned to him/her, to the satisfaction of our clients, employees and management

Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation

(airline tickets, visas, pre-installation packs and sign-off documents).

Travel to clients’ sites.

Install the assigned products to the requirements and satisfaction of the client.

Ensure that Opera standards are adhered to (network paths, passwords, etc These standards are amended from time to time and are published on the sharepoint.

If assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation as required.

The HSC will ensure that, to the best of his/her ability, the project will be completed within schedule.

Conduct an exit meeting with the client, during which the sign-off documentation is completed.

Be able to liaise with clients and manage the installation, training, refresher training, site visit, upgrade or any other dealings that the company deems fit.

Complete and send all sign off documentation and time sheets to the Project Manager before leaving site.

A site report is to be emailed to the Operations Manager and Project Manager no later than 24 hours after leaving site.

The HSC will not leave site if any outstanding issues are not resolved without explicit permission from Management.

The HSC will arrange a handover meeting with the Project Manager upon returning from a client’s site, during which the Project Manager will be briefed on all aspects of the installation.

The HSC will bring a copy of the clients’ databases back to the office. All client databases are to be copied onto the internal office network.

Keep updated on new technologies available, both on Opera software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.

Regularly visit the corporate websites, www.micros.com, www.micros.co.za, to keep informed about corporate developments and news.

Test new releases of Opera products when scheduled.

Pass the ‘Opera Certified Professional’ test within 6 months of employment.

Pass the ‘Opera Certified Product Specialist’ (OCPS) test within 12 months of employment.

Pass the ‘Opera Certified Support Specialist’ (OCSS) test within 18 months of employment.

Pass any other certification examinations as required by Management.

Maintain an adequate level of knowledge in MS Windows, MS Office products, eMail, Clarify, Oracle, Call Logging System, Expert Help, and other operating systems and software utilities as released from time to time.

Every HSC is expected to be able to install the assigned products according to Opera standards and to the complete satisfaction of our clients and Management.

The HSC is required to pass on any new acquired skill/knowledge to other HSCs verbally, via email, fax or the sharepoint.

The HSC presents training courses to other HSCs as required.

Must be able to configure a complete database of the assigned products, and provide a working solution for the client (i.e. network connectivity, drive mappings, systems parameters, etc.).

Each HSC is required to support the products assigned to him/her.

Each HSC is required to work the 24hr help desk from time to time. The policies and procedures regarding the 24hr help desk are published separately from this job description.

HSC to be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.

All logged calls are to be updated timeously.

Clients are to be provided with the call log ID.

Be responsible for interaction with customers via email, telephone, fax, ISL Lite etc. Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.

Maintain all documentation required by Micros. Assist with implementing, testing and writing any documentation that may be required.

Test and troubleshoot new versions prior to release.

The HSC is required to assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.

References

Nick Martin : Director: Swiss Hotel School

011-***-****

ac46rq@r.postjobfree.com

Robert Hodson : General Manager (Centurion Lake Hotel) 011*******

ac46rq@r.postjobfree.com

Danica Nel : Sales Administration Manager: Legacy Hotels & Resorts 011*******

ac46rq@r.postjobfree.com

Thelma Sihadi : Opera Support Manager

011-*******

ac46rq@r.postjobfree.com

Nokulunga Ngubane : Opera Resource Manager

011-*******

ac46rq@r.postjobfree.com



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