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Customer Service / Receptionist

Abu Dhabi, Abu Dhabi, United Arab Emirates
April 19, 2018

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Address P O Box *****

Abu Dhabi, UAE

Mobile +971-**-*******


Personal Details

Full Name : Gardiya Hewawasam Gallage Suleka Prasanna

: 19th May 1971

Date of Birth

Nationality : Sri Lankan

Civil Status : Married

Passport Number : N4735545

Education Qualification

1977 1987 - Terrence De Silva School- Kolonnawa, Sri lanka

G E C ( Ordinary Level ) Examination

Got through with Five Credits.

1988 1990 - Susamawardena College - Colombo 08,Sri lanka.

G E C (Advance Level) Examination - Commerce Subjects

Got through with Two Credit

Other Qualification

Sat for Association of Accounting Technicians of Sri Lanka

Part II Examination in March 1995.

Computer Diploma - Northpole Technology, Colombo Sri Lanka.

Computer Hardware course - American College, Colombo Sri Lanka.

Diploma in Airline Ticketing & Reservations - Colombo Sri Lanka.

Experience & Achievements

Since 2014 Al Jaber Coin Security Company - Abu Dhabi, UAE

Team Leader Security Help Desk

Greetings visitors & responding calls.

Delivery and mails handling.

Recording vehicle log book.

Preparing monthly maintenance report.

2006 2014 HSBC Financial Service - Colombo, Sri Lanka

Trade Service Executive - Middle East Export Department

(Since July 2013 )

Trade related documentation handling and recording billscross check with Export/Import Credit

(LCs) along with other supportive Documents.

Export bills discounting in CBH.

Adhere to compliance/audit/fraud and risk/anti money laundering/ sanction breach implementations.

High-End customer service.

Query handling and rapid effective response to the Business partners' requirements.

Achieving required targets as set by the company.

Customer Service Executive - UK Accounts Opening

(2006 2013)

Introduction accounts opening procedure and AML for new staff.

Attending customers calls and data verifying.

UK business area calls handling.

Creation of procedure amendments with business area in U.K. and contingency site at Hyderabad, India.

Monitoring and disputing external and internal errors in relation to work of staff members of the department.

Processed customers credit card, atm cards.( Brunei Process )

Preparing management information reports.

In relation to my performance, I was rewarded in the following manner:

1. Awarded by Team ID & VA for being the TOP PERFORMER in Auditing for the Month of

February 2009.

2. Shine Award in recognition of excellent performance and exhibition of skills and over-all

contribution during 2010 Q1

3. Shine Award in recognition of excellent performance and exhibition of skills and over-all

contribution during 2010 Q4.

2003 2006 - The Baby Shop LLC - Dubai, U.A.E.

Sales / Cashier

Customer attending.

Handling cash, credit card, transactions.

Preparing daily, weekly & monthly reports.

Petty cash book maintaining.

2001 2003 - Hunter & Company - Colombo, Sri Lanka.

Computer Operator / Accounts Assistant

Invoicing & customer record updating.

Preparing monthly reports.

Updating spare parts records.

Data auditing & stock updating.

Marking reports from accpac Quick Report.

Trouble shooting & taking backup from the system.

1993 1997 - Felma Tea Company - Colombo, Sri Lanka.

Computer Operator

Invoicing & data entering

Cheques writing & banking

Delivery order handling

Stock updating & preparing daily sales reports.

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