Resume

Sign in

Customer Service Manager

Location:
Fort Worth, Texas, United States
Salary:
12.00
Posted:
April 19, 2018

Contact this candidate

Resume:

Brenda Hope

**** ******* **

Lancaster, Texas ***34

214-***-****.

PROFESSIONAL EXPERIENCE.

Experience: Norrod & Assistant Security. Site Manager: January 2017 - Present. Managed the day to day Security operations for a major liquor Distribution Center. Monitoring the warehouse activities as the employees leave and enter the building. making sure weekly payroll is accurate and sent in on time, coaching and counseling and training of the employees. Experience: Weiser Security Services- Account Manager – August 2, 2005- Present

Supervise the day to day security operations of 23 assigned Client Sites

* Manage a team of Security Officers, Site managers and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support. Tekwave Solutions post management Portal. Recruiting security officers at job fairs.

* Ensure the Client Site is provided with high quality security services to protect people and property.

* Build, improve and maintain effective relationships with both client and employees

* Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

* Ensure all required reporting and contract compliance requirements are met

* Handle any escalated security issues or emergency situations appropriately

* Other management responsibilities as determined by Client or Branch Manager

Experience: Andrews International Security – Project Manager- March 2005 – July 29, 2005

Supervise the day to day security operations of Countrywide Home Loans

* Manage a team of 45 Security Officers, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.

* Ensure the Client Site is provided with high quality security services to protect people and property.

* Build, improve and maintain effective relationships with both client and employees

* Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

* Ensure all required reporting and contract compliance requirements are met

* Handle any escalated security issues or emergency situations appropriately

* Other management responsibilities as determined by Client or Branch Manager

Experience: Secritas Security Services – Site Manager- January 2000 – March 2005

Supervise the day to day security operations of Countrywide Home Loans

* Manage a team of 45 Security Officers, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.

* Ensure the Client Site is provided with high quality security services to protect people and property.

* Build, improve and maintain effective relationships with both client and employees

* Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

* Ensure all required reporting and contract compliance requirements are met

* Handle any escalated security issues or emergency situations appropriately

* Other management responsibilities as determined by Client .

Education:

Management and supervisor training.Trained on several different payroll systems. Techwave solution post management portal. Also work on client weekly in invoicing. Leeville High School Leeville La. Received Diploma



Contact this candidate