Customer Service Sales
Resume:
Mark Puente
Lincoln, California 95648
***********@*****.***
Innovative multi-unit, high-volume hospitality, lodging, resort, and retail leader seeking an opportunity to use a diverse set of high-level management skills to contribute positively to the growth and suc- cess of a professional organization.
Skills
Extremely detail oriented with a critical eye and very high standards. Excellent financial acu- men.
A team building philosophy structured upon talent selection, and devotion to development Unequalled guest relations expertise, with a lifetime’s knowledge of elevated service stan- dards and customer service excellence.
High-level project management abilities. Passionate about creating and hitting both budgets and timelines. Very experienced with site selection, new location openings, and accustomed to heavy travel.
Have managed large individual teams up to 1000 staff, multi-unit areas ranging to 50 loca- tions in 5 states, and responsibility for every aspect of guest service in a 2000 room hotel with 11 retail and dining outlets. Very high-volume experience. Excellent delegation skills, versatile and highly adaptable. Known for driving profitable operations with a keen eye for cleanliness, efficiency, and com- fortable surroundings, with happy, engaged, and productive teams. Professional Experience
Firestone Walker Brewing Co - Executive Director of Retail /Restaurant Operations 2016 - 2018
Led the Retail Operations for this iconic brewery, representing nearly $20 million in annual rev- enue and growing.
Noodles & Company - Regional Director of Operations - West Coast 2011-2016
Led 54 outlets in a high-growth market across the West Coast. Company leader in multiple finan- cial and service/customer-related metrics, and revived a dying California market which tripled in size. Opened more than 40 outlets, and managed a team of 5 Area Managers and 1000 team members.
Grand Sierra Resort and Casino - Reno, NV - Asst Dir of Operations/Business Develop- ment/International Sales
1999-2011
Multi-faceted roles in Food and Beverage, Convention, Catering, Nightclub, Sales, and outside event planning and execution. Led massive reductions in expenses while directing both current operations and managing planning and development of new projects
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