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Customer Service Representative

Ridgewood, New York, United States
April 18, 2018

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**-** **** ******

Glendale, New York 11385


January ’16- Net Ascendence New York, NY

Present Administrative Assistant

Provide administrative support offering versatile office management skills and proficiency in Microsoft Office

Programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds

expectations. Able to juggle multiple priorities and meet tight deadlines while working remotely without compromising quality.

Invoice clients for service provided and computer equipment installed

Confirm contractors have filled out time cards to assure clients can be properly invoiced

Resolve invoice disputes with clients

Collect any account balance owed on invoices

Provide technical support to the contractors as needed

Assist with event planning, including associated travel and logistical arrangements

March ’11- Progressive Waste Solutions (IESI, NY) New York, NY

December ’15 Senior Account and Collections Coordinator

Responsible for managing an active account portfolio including account reconciliation for the collection of all outstanding assessments due. Prioritize portfolio, watching for indications that a customer account may be in jeopardy of becoming delinquent and ensuring relationship management and/or collection efforts maintain healthy accounts and produce maximum return to the company.

Manage relationships with high profile customer accounts to fast-track payment of invoices and assist with collection of outstanding debt.

In twenty consecutive quarters never missed a performance bonus for collection target.

Research unsettled account balances and evaluate customer's A/R, DSO and aging reports. Utilize reporting tools to analyze paying habits of delinquent and marginal customers, providing alternatives to maintain profitable accounts and insuring that payment terms are met. Closely monitor problem accounts, doubtful accounts and identify write-offs for management.

Determine customer quality for credit hold or release by reviewing relationship, payment history and other account aspects. Place specific customers on credit hold while coordinating with management and providing the necessary research and rationale.

Proactively engage smaller customers by positive and supportive means to reduce maintenance of these accounts.

Resolve inconsistencies; approve credits or other financial adjustments within corporate policy.

Respond to customer inquiries regarding account status; generate spreadsheets and/or other documentation at customers request for their record and/or bookkeeping needs.

Resolve disputed items with customers through research of available information and customer findings. Coordinate with management and sales to establish whether final demand notices and outside collections should be initiated.

Performed Special Projects and other duties as required.

January ’05- Steven & Dawn Camus Middle Village, NY

January ‘11 Professional Nanny

Provided care and supervision for two boys.

Enhanced socialization skills through strong interaction and encouraging peer play.

Encouraged development of problem solving skills through appropriate challenges and communication.

Provided tutoring and improved reading, math and art skills.

February ’88- Church Pension Group New York, NY

To July ‘04 Customer Service Representative – Billing – Collections (Oct 1997 – Jul 2004)

Facilitated enhancements to automated systems through collaboration with programmers and senior management.

Lead development of more efficient payment processing procedures and integrate results with new system design.

Responsible for learning newly implemented system and providing training and support to all other service representatives.

Responsible for oversight of accounts receivable. Manage monthly billing cycles, contact clients regarding collection of premiums and identify and maintain documentation for uncollectible premiums.

Assisted clients with policy inquiries. Clientele totaled over 10,000 policyholders and $25,000,000 premium base.

Associate Customer Service Representative – Billing - Collections (Mar 1992 – Sep 1997)

Balance receivable accounts and recover past-due premiums. Document payments and delinquent accounts.

Managed all receivable collections documentation including receipts/deposits, account balances and bank statements.

Responsible for interacting with auditors each year in support of their efforts to ensure that all departmental policies were regularly practiced and that receivable amounts were collectable.

Establish procedures for processing billing invoices during period of system upgrades which all departments utilized.

Data Processing Representative – Accounts Receivable (Feb 1988 – Feb 1992)

Worked in intensive billing environment performing all billing and invoicing tasks.

Responsible for account balancing procedures in preparation of monthly issuance of client invoices.

Produced monthly management reports for receivables.

EDUCATION: Grover Cleveland High School, Ridgewood, NY

Borough of Manhattan Community College New York, NY

TRAINING: Customer service and business writing courses, good communication and customer service skills, extremely motivated and flexible team contributor, proven record of efficiency and continuous development

PC SKILLS: Microsoft Word / Excel / Outlook / Applied Billing System / Tower Billing System

SKILLS: Excellent Time Management, Excellent Communication Skills, Fast Thinker and Quick Thinker, Strong Organization Skills,

Detail Oriented, Team Player and Ability to Multi-task.

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