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Customer Service Assistant

Location:
Djibouti
Posted:
April 18, 2018

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Resume:

ABDOULKADER A. SAID

Einguella ** ***- Djibouti city ● Phone: +253-**-***-*** ● LinkedIn: linkedlin.com/in/abdoulkader-abdallah-said-9667b4b3 Mail : ac46bj@r.postjobfree.com

EXPERIENCE:

From 08/01/2016: In charge of procurement for the Grocery department at GROUPE COUBECHE

- Negotiation with factories / producers to avoid intermediaries

- Maintaining relevant internal databases and files; keep track of contractual agreements;

- Update and track processing of procurement actions;

- Looking for new suppliers / products

- Managing promotional operations in our supermarkets

- Preparing purchase orders and contracts,

- Business Developpement Export in Somaliland & Ethiopia.

- Monitoring Retail Business & Merchandising in our supermarkets/hypermarket & our partners shops/stores.

- Marketing & Communication on Mass Market distribution network.

- Preparation and updating the weekly Procurement report;

- Negotiation with Shipping companies / air and sea forwarder/freighter/transporter.

- Developing our offers and Grocery department to different network.

- Developing our brands in all our distribution network (Modern & Mass Market)

- Negotiation with suppliers,

- Managing the Proxy Shop by Casino partners.

- In charge of Customs Process

From13/11/2013 to 31/12/2015: Procurement Assistant in WFP (World Food Programme) Djibouti City:

- Responding to queries regarding procurement plan & emergency request

- Tax Exemption Process

- Participating in the organizations of events (workshops, seminars, thank you ceremonies

- Initiating administrative actions related to procurement information

- Maintaining relevant internal databases and files; keep track of contractual agreements;

- Preparation and updating the weekly Procurement report;

- Negotiation with Shipping companies / air and sea forwarder.

- Update and track processing of procurement actions;

- Risk Assessment;

- Managing WFP operations in the Airport (receiving & sending equipments) for Yemen Emergency.

- Award of procurement contracts;

From 07/05/2012 to 06/01/2013: Debt Recovery Agent to INTRUM JUSTITIA France (Lyon):

- Locate and contact debtors to inquire of their payment status

- Negotiate payoff deadlines or payment plans

- Handle questions or complaints

- Review accounts that are behind on their payments to determine appropriate action

- Achieve monthly targets and Key Performance Indicators

- Comply with requirements when legal action is unavoidable From 14/12/2011 to 24/04/2012 Customer Officer at Credit Agricole (Lyon, France):

- Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.

- Open new accounts/Closing accounts

- Promote bank products and services

- Identify customer needs

- Refer customers to appropriate banking services and representatives From 30/08/2008 to 25/12/2010 Customer Officer - Bank Deposit and Credit Djibouti (SF Swiss Financial Investment Group SA Geneva), Djibouti City:

- Inquiries and requests on banking products and services such as savings, cheque, business and loan accounts, telephone banking and internet services.

2

- Inquiries for home, car and personal loans

- Promote bank products and services

- Provide product brochures for customers

INTERNSHIP:

2007/2008 Internship at Port Terminal Doraleh

2007/2008 Internship at the Bank for Commerce and Industry (BCI MR) - BRED Group, Djibouti TRAINING:

From 24/03/2015 to 27/03/2015: Introductory Certificate in Public Procurement – CIPS Level 2, Nairobi (Kenya). From 13/10/2014 to 15/10/2015: Anti-Fraud Procurement CIPS, Nairobi (Kenya). From 07/07/2011 to 30/11/2011 Training in Bank risk management - Training Centre of professional bank (Lyon, France). EDUCATION:

2006-2008: University Diploma in Technology Management, Commercial and Administrative 2004-2006: Bachelor of Science and Technology in Commercial and Business Communication. LANGUAGES:

French (fluent) Somali (basic)

Arabic (fluent) Afar (basic)

English (fluent) Driver license B

HOBBIES:

HAND BALL

DIVING

HIKES



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