Team Leader Professional Experience

MOHAMED NASSAR GAFFOOR

Current Address: Doha, Qatar

Contact Number: 009**-********

E-mail Address: *************@*****.***

Objectives:

To be competitive through achieving excellence in the field I choose. Be recognized and made known on my capabilities by the company I work for.

Professional Experience:

Company: Wild Wadi Water Park, Jumeirah International (Dubai)

Position: Team Leader (Supervisor) in Park Services Department

Year: May 2008-2012

Company: City Centre Rotana, Doha

Position : Public Area Supervisor (Housekeeping Department)

Pre – Opening Staff

Year : June 2015- 2017 October

Company: H.H Emir Private Office, Doha

Position : Housekeeping Supervisor

Year : 2017 November to Present

Main Duties

Understand and fallow enforce all manufacture and Dubai and Qatar Municipality guidelines in order to exceed the operational requirements and ensure the Guest receives the highest standards of quality and the service at all the time.

Monitoring and ensure all cleaning tasks are completed in order to provide a clean working environment.

Ensuring that colleagues are scheduled fairly two weeks in advanced, placed on rotational positions and given breaks according to policy in order

Nominating colleagues for monthly trainings in order to obtain adequate training hours and knowledge to achieve the criteria related to key performance indicators.

Conducting colleague probationary appraisals, annual appraisals and in a timely and constructive manner in order to promote career and continues growth.

Ensuring proper of the Master keys allocated to the Department.

Customer Satisfaction

To completely satisfy each guest by providing clean and well-stocked public area toilets, Lobby areas, Restaurant’s, Meeting rooms, Ball rooms, changing rooms and maintaining overall cleanliness of the park and the hotel which will contribute to the success of the organization shown in the Customer Satisfaction Index results.

Exuding a friendly, helpful and cheerful attitude while communicating effectively with our guest and fellow colleagues in order to support our Vision, Guiding Principles, Hall marks.

Skills

Well knowledge about all the cleaning equipment’s and machines.

Certificate of achievement on English leveI IV (Written & Spoken).

Ability to communicate with Hindi and Tamil languages.

Computer Literate-Microsoft Excel, Microsoft Word, Power point.

Completed Task Trainer course in Wild Wadi Water Park and in City Centre Rotana.

Marble polishing

Achievements

Recognized as a colleague of the month in May 2011.

Recognized as a colleague of the month in November 2011.

Recognized as Team Leader of the month in August 2012

EDUCATIONAL ATTAINMENT:

TERTIARY:

GCE O/L Passed 2005 December

ZAHIRA COLLEGE, Maradana, Colombo 10

Sri Lanka

PERSONAL INFORMATION:

Sex : Male

Civil Status: Married

Nationality: Sri Lankan

Date of the Birth:25th March, 1989

LANGUAGE SPOKEN: English/Sinhalese/Tamil/Hindi

I HEREBY CERTIFY THAT THE ABOVE INFORMATION ARE TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE.

MOHAMED NASSAR GAFFOOR

SIGNATURE

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