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Customer Service Microsoft Office

Chicago, Illinois, United States
April 16, 2018

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**** *. **** **

MONEE IL *****-8120

Tel: 708-***-****

Professional Highlights:

Windows Server 2008R2 and 2012

Micros Point of Sales (POS)

Micros Materials Controls

Opera (Property Management Systems) PMS.

Technical Skills:

Area of Expertise

Operating Systems

Windows Server 2008R2 and Windows Server 2012, Windows 10 and Windows 7


Microsoft Office Applications.


Support Local Area and Wide Area Network devices (Switches and Routers).

Professional Summary:

Installs /Configures, Troubleshoot & Repair Computers

Provides E-mail support (Microsoft Outlook & Webmail)

Support Local Area Network devices (Switches & Routers)

Regularly updates Microsoft Windows OS & Corporate Anti-Virus

Ensures that all Computers, Printers are in good working condition

Ensures compliance with IT policies by all staff and third party’s

Responds to other duty calls and other support functions as and when the need arises

Undertakes daily, weekly, monthly and yearly backup of all activities whilst ensuring Data Integrity

Takes a proactive role to improve standards and liaise with appropriate authorities were necessary.

Reports and escalates challenges or problems needing immediate attention to the appropriate Tier group for quick resolution.

Train and provide Support on Microsoft Office Applications to all Departments where necessary

Windows System Administration with Experience in Virtualization and Storage

Strong Knowledge of Infrastructure Technology such as Active Directory, DNS, Exchange

Maintains a high degree of professionalism.

Professional Experience: Network Administration

COMPANY NAME : Busua Beach Resort

POSITION : IT Support Engineer (2010 - 2017)

Systems Support (Hardware) Internal & External System Components

Network Administration, Implementing Network Security, Trunking.

Provides Support on Desktop, Laptop, and other Peripheral Equipment.

Manages and Monitors Firewalls.

LAN/VPN Network Skills and TCP/IP Concepts

Excellent Customer Service, Interpersonal and Organization Skill

Works Independently while at the same Time Work Effectively in a Collaborative environment

I.T Infrastructure Management and Support.

Provides End Users with Proper I.T Support Per Request

Monitors I.T Infrastructure and Systems (Hardware/Software/Storage/Network).

Installs Operating System Software Upgrades (Firmware and Hotfixes)

Supports Windows 10 in Business Environment that Utilizes, Wi-Fi, Firewalls, and VPN’s

Strong Knowledge of MS Office Applications Including Word, Excel, Outlook, Power Point Access

High Level of Expert in PC Operating Systems Microsoft, Networking, Software, Anti-Virus Software.

Installs and Maintains Enterprise Servers, Mainframe, High-End Network and Complex Product Configuration, Servers.

Strong experience of repairing and replacing Servers and Internal Components


July 2010 – July. 2014 Ghana, Legon

(B.A. Information Studies)

Dec. 1998 Jan, 1999 The City & Guilds of London Institute (Microcomputer Technology, V-SAT)

Jan. 1998- Nov. 1998 Global Computer Training Centre

(Computer Hardware)

Jan. 1995 – Jan 1996 West Africa Computer Science Institution

(Diploma in Computer Programming)

1988 – 1993 Swedru Secondary School

(G.C.E. O Level)

1993- 1994 Cambridge Academy


e-Crime Bureau (Certificate on e-Crime) (Cyber Crime)

Danash Advanced Technology Academy (Cisco Certificate Net Work Associate, CCNA)

Cristall Computer Training Institute (Certificate of Competence in Networking)

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