Customer Service Assistant
Resume:
************@*****.***
TWITTER HANDLE
LINKEDIN URL
R.O.
OBJECTIVES
• Maximize productivity
through professionalism,
transparency and
company’s policy.
• Develop personal
capacities through team
building and group
experience.
SKILLS
• Proficiency with
NEXTGEN and CHART
CAPTURE
• Excellent communication
skills.
• Basic computer skills such as
Microsoft Word, PowerPoint,
Excel, and Adobe.
• Ability to de-escalate a
situation.
• People and Task Oriented
Leadership.
• Constructive and Deductive
analogy.
• Helping people remain calm
in any stressful situation.
RHODEL OKYNE
EXPERIENCE
TEACHER’S ASSISTANT • ACADEMY PARK HIGH
SCHOOL• SEPTEMBER 2016 – TO DATE.
Working one-on-one with autistic children. Teaching vocabulary and reading. Making photocopies and other teaching and learning materials.
Give progressive report to the Vice Principal, teacher, and parents on a quarterly basis.
Most autistic student can now communicate with words, feed themselves, keep personal hygiene and are becoming sociable by the day.
CORPORATE COMPLIANCE OFFICER’S ASSISTANT •
GREATER PHILADELPHIA HEALTH ACTION (GPHA) •
MAY 2015-AUGUST 2015
Taking patients complaints and following my line of duty. Completing incident reports.
Communicating compliance resolution to patients as best fit. Mailing out information such as community health programs and free health screenings to patient’s home to create awareness. Booking appointments for auditors to complete chart review. MEDICAL RECORDS • GREATER PHILADELPHIA
HEALTH ACTION (GPHA) • AUGUST 2010-JUNE 2016
Scan Medical charts into Chart Capture on daily basis. Scan documents into Next-Gen on daily basis.
Pull all scheduled appointments and walk in charts. R.O. RHODEL OKYNE
************@*****.***
TWITTER HANDLE
LINKEDIN URL
2
Complete Release of information for patients.
Handled attorney/ doctors request for records.
Answer telephone calls.
Review charts for accuracy and completeness on daily basis. Training new clerks
Filling charts back in alphabetical and numerical order EDUCATION
HUMAN SERVICE MANAGEMENT • JANUARY 2012-
DECEMBER 2015 • COMMUNITY COLLEGE OF
PHILADELPHIA
Currently in the Alpha Beta Gamma
VOLUNTEER EXPERIENCE OR LEADERSHIP
Experience in Microsoft Word, Excel, Power Point, and Online Web Search
Youth President–Ghana Wesley Methodist Church (Feb. 2015 - Date)
• Attending meetings and conferences.
• Planning trips.
• Counseling of the youth.
• Raising funds for the youth.
• Typing memos.
R.O. RHODEL OKYNE
************@*****.***
TWITTER HANDLE
LINKEDIN URL
3
Youth Vice President – Ghana Wesley Methodist Church (Jun. 2015 – Feb. 2016)
• Attending meetings with the President.
• Printing documents and making copies
Walt Disney World – Internship (Jan. 2010- Jun. 2010)
• Cleaning the park.
• Customer service.
Student Mentor – John Bartram High School (Sept. 2005- Jun. 2006)
• Educating Freshman students about how to apply for colleges
• Helping students deal with personal issues
Teachers Aid – Thomas G. Morton Elementary School (Nov. 2005 –
Jun. 2006)
• Assisting teachers with grading papers and assignments.
• Assisting third grade students during their after-school program
R.O. RHODEL OKYNE
************@*****.***
TWITTER HANDLE
LINKEDIN URL
4
REFERENCES
Mercina Bonatsos
Special Education Teacher
Academy Park High School
Office phone: 610-***-**** ext: 6117. Cell phone: 610-***-****. Email. *********@*******.***
Mary-Ann Moutchia
Former Patient Care coordinator
Greater Philadelphia Health Action
Cell Phone: 215-***-****
Katina Dorsey
Patient Care Coordinator
Greater Philadelphia Health Action
Office phone: 215-***-****
.
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