Joseph Otero

781-***-****

ac45lm@r.postjobfree.com

SUMMARY

Accomplished Quality Assurance Engineer with broad IT technical knowledge combined with leadership ability. Experience in application and network architecture performance evaluations in a mixed computing environment. An IT Professional with a successful record of developing and supporting projects and solutions, while being able to effectively explain complex infrastructure requirements to non-technical individuals. A subject matter expert who thrives in environments requiring a high-level strategist and a big picture thinker, able to perform as an individual contributor or lead peers. Consistently recognized and tasked to improve organizational effectiveness and efficiency through leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility while creating a competitive advantage for the organization.

CORE COMPETENCIES

OS/Environments: Sun Solaris 8, AIX, Red Hat Linux, Windows XP, Vmware ESX Server, MVS OS/390, iPlanet, IIS web servers; SSL server off-load, AS400, Mainframe.

Tools: Radview WebLOAD, Spirent Avalanche, Wireshark, Shunra, TCP DUMPS, Snoop, Netview, Opnet, Rationale RQM, Clear Quest, Smart Bits, Visual Studio Team Foundation Server, Fiddler, Hiperstation, Jira, ALM Quality Center.

Networking: Ethernet, Token Ring, VTAM, NCP; Protocols: TCP/IP, SNA

Hardware: SSL terminators, F5 Load Balancers, content accelerators, Caching appliances, F5 switches 6500, McAfee EG5500 Mail Relay,

Software: CICS, DB2, Excel, Visio, MS Project, PowerPoint, Word.

Languages: ASM, Javascript, HTML, JCL, TSO, SQL Server 2008, REXX

PROFESSIONAL EXPERIENCE

Fidelity Investments, Boston, MA Aug 2015 – Dec 2017

Quality Assurance Engineer (Contract)

Fidelity Brokerage Technology (FBT) is a suite of services offered to business partners which enables them to succeed in their respective marketplaces by designing, building and maintaining the technology platforms and products. FBT has over 2,500 associates located in Boston, Covington, Merrimack, New York, New Jersey, Smithfield, Raleigh-Durham, Westlake, as well as India, Ireland, and China.

I was responsible in the testing of various applications as they related / interfaced with the Order Management subsystem. A subset of my responsibilities was to identify off shore QA resources and deliver testing requirements and oversee the creation of all test cases, insuring they met the business requirements. I filled the position of GC (General Contractor) which entailed providing coordination and collaboration between the various QA groups involved in the testing effort. I interfaced directly with project and program managers from the beginning to the end of the System Development Lifecycle, also responsible for production validation once new code-set had been implemented.

Analyzed business requirements, functional specification, design documentation and developed end to end test strategies in both Agile and waterfall Software Development Environment

Responsible for the creation and execution of test case’s documenting the results in Quality Center as well as reporting and managing defect tracking.

Conducted extensive detailed manual testing of various brokerage client product offerings such as Fidelity.com and Order room work station.

Excised placing orders for: Equities, Options, Fix Income (bonds, Muni, CD) as well as various complex Orders types such as: OCO (One Cancels the Other), OTO’S (One Trigger the Other, Trailing Stop Orders, Limits Orders, As well as direct Mainframe Order executions.

Validated DB2 databases with various SQL command structures such as Table Joins, Selects.

Validated End-To-End test results using SQL and file Aid utility for Mainframe VSAM files.

Data mined Databases for valid account data in preparation for testing.

Executed performance and regression testing manual and automated.

Implemented New Federal Regulatory Audit changes as per the guidelines provided by the Department of Labor.

Conducted test case reviews with project managers and development teams to insure test cases met the business requirements.

Clean Harbors, Norwell, MA Jan 2014 – Aug 2015

Quality Assurance Engineer – Lead

Clean Harbors is North America's leading provider of environmental and hazardous waste management services. The Company provides essential services to over 45,000 customers. WinWeb is a multi-tiered proprietary web-based application which deals with the day to day activities including new customer enrollment, quote creation, sales order generation, tracking of hazardous waste per EPA requirements, invoicing, financial reports generation and Human Resource functions.

Analyzed business requirements, functional specification, design documentation and developed end to end test strategies in an Agile Software Development Environment

Application testing on .NET using AJAX in an agile environment using scrum methodology

Developed automation scripts including both stress and load using Microsoft Team Test and Fiddler (capture AJAX).

Executed test cases using various browsers (IE, Firefox, Netscape, and Chrome) and various Operation Systems web-based software applications

Used TFS Defect Tracking System for bug tracking, metrics reporting and estimation

Responsible for documenting and maintaining all test results in SharePoint and participated in the project post-mortem review

Performed back-end data validation using SQL (selects, updates, table Joins)

Regression tested core application base.

Responsible for test environment setup, code deployments, test data preparation, automation requirements

Worked with business, management, UAT and development teams to coordinate test effort

Managed the testing efforts of two direct reporting QA Engineers.

Managed / Provide guidance to off-shore staff. A team consisting of 5 QA testers. Conducting test case reviews, daily Scrum, and prioritizing work flow tasks.

Bed Bath and Beyond, Middleboro, MA Jan 2013 – Nov 2013

Quality Assurance Engineer (Contract)

Participated on a team whose focus was implementation of GTIN/Case UPC for warehouse receiving and store purchase orders

Created functional test scripts from technical specification documents

Worked with developers to test and remediate defects

Conducted regression testing of old code as new code was introduced

Created test data which included purchase orders, table entries and Case UPC’s for SKU’s

Utilized various utilities to verify data and alter data values (SQL, DBU)

Presented test results to senior management and business units

United Natural Foods, Inc. Providence, RI Jul 2012 – Dec 2012

Quality Assurance Engineer (Contract)

Conducted Functional Testing, using various User Agents, of the transportation logistics software by creating test cases to verify that the Graphical User Interface rendered the desired results

Managed and executed the functional testing of bug fixes as well as system enhancements

Worked closely with Developers and Business Analysts to ensure production functionality and data integrity after upgrades

Optimized inventory by conducting functional testing of third party replenishment systems

Planned test cases based on warehouse configuration changes

Worked closely with Developers and Business Analyst to create test cases that focused on lowering costs associated with loss of sales and out of stock conditions

Used the Manhattan Warehouse product to conduct regression test suites to validate the systems data integrity after a full master vendor load or full item load

Santander Bank, Boston, MA Jan 2011 – May 2012

IT Integration/QA Project Manager

Worked with other business units and vendors to foster relationships to achieve cross functional goals to satisfy customer expectations, and a successful and seamless integration of banking systems

Identified all 3rd party data feeds and worked with vendors to migrate to newer technologies focusing on improving scalability to support large transaction volumes

Negotiated software vendor licenses

Responsible for the migration of banking functions from Sovereign systems to Santander systems post- merger

Organized and developed test cases with International Quality Assurance Groups Located in Spain, Mexico, Germany and the UK

Researched options and participated in product selection to secure Non-Public Information to meet Gramm-Leach-Bliley Act requirements

Managed deployment of ATM software upgrade to meet the compliance requirements for the American Disabilities Act

Provided oversight as well as technical support in the rollout of the KoFax Imaging software for back office dispute management

Contributed to the creation of the Operations Production Technical Support Team to monitor production and communication issues

Performed investigation and root cause analysis to provide solutions for performance and functional issues of banking services

General Dynamics, Needham Heights, MA Apr 2010 – Oct 2010

Test Director – Dept of Defense – United States Air Force (Contract)

Designated as the Test Director to oversee all Agile testing activities related to USAF Projects

Conducted performance and capacity analysis for the next generation cyber security Mail Relay appliance

Installed, configured and managed integration of new Mail Relay platform to Air Force service access points

Tasked to audit all projects before execution to determine if test cases accuracy met the service level requirements

Tasked to ensure that all proof of concept lab projects had the necessary Lab resources

Coordinated scheduling, hardware installs, cabling and change management for the testing lab

Tasked to red line all field change orders (FCO) and Technical Orders (TO) before submission for consistency and insure instructions were intuitive and executable

Developed detail Test Cases, identified required resources and possible resource constraints, report constraints to the Project Management Office (PMO)

Built traffic models to analyze how effective intrusion detection appliance was in detecting malicious mail

Performed an impact analysis on the effects of social networking on firewall and gateway capacity

Produced a best practice testing guide as well as a Lab Management and Change Control process guide

BJ’s Wholesale Club, Natick, MA Dec 2009 – Apr 2010

Quality Assurance Engineer – Defect Manager (Contract)

Managed the defect tracking process, was the main point of contact responsible for identifying and tracking product code defects, working with IBM and various support groups in the defect to remediation process

Managed code upgrades, product customization and project timelines

Generated Defect report to Senior Management, reviewed reports with management to further assess defect priorities to determine if defect priorities were in line with business requirements

Chaired daily status meetings and delegated research tasks to team members

Conducted CICS test region configurations, table updates, modified CICS runtime JCL and executed regression testing

Fidelity Investments, Boston, MA 1993 – 2008

Director of Quality Assurance/Network Engineer

Collaborated with Project Managers from the beginning to end of System Development Lifecycle through the transfer of responsibilities to Operations organization

Key influences on planning, requirements analysis, risk assessment, identifying network requirements. Liaison between various development and engineering organizations

Conducted various product analyses and provided project progress assessments. Recommendations to management were instrumental in making readiness assessment decisions

Partnered with business units to outline testing requirements and test models

Participated in all initial phases of defining and building traffic models and test cases to validate all phases of the Software Deployment life cycle in a waterfall model

Assigned script development work to offshore teams in India and Ireland to develop test scripts for new product offerings, especially client facing web-based, testing functionality and data validation

“Chasing the sun” -- managed the schedule challenges of an agile environment with a 24x7 workforce. With offshore work, held both scheduled and “fire-drill” meetings at off-hours as necessary, as early as 4am, to enhance development cycles

Collaborated with Various engineering organizations in conducting extensive Quality assurance capacity analysis of black box appliances, such as F5 load balancer and SSL terminators. All test results were presented to management for ROI and risk assessment

Conducted Performance and capacity analysis of net new hardware and software applications. The emphasis of analysis was on identifying possible performance bottlenecks, CPU utilization, Connection limitations and throughput thresholds

Managed server reduction project. Conducted proof of concept testing with VMware ESX server. Process also entailed identifying applications which would be able to cohabitate, an assessing the risk. Effort produced a 4:1 reduction in data center hardware footprint translating into a substantial cost savings

Championed a successful content acceleration project (caching). Facilitated cross-organizational team meetings to review web-based content. Applied caching best practices, standardizing the use of proper cache directives, resulted in an increase of the cacheable content at the client-side browsers. Effort reduced page load times by as much as 35% in some cases

Managed a team of 5 senior level engineers in defining a new organizational charter (blue print) outlining the responsibilities and structure of the group. Created a roadmap for future development of an end-to-end suite of test cases to insure infrastructure stability. The outcome was a direct improvement in the testing procedures (code coverage), defect tracking and a revised problem remediation process

Reviewed monthly application regression test results with QA team, identifying possible performance changes from previous regression results

Systems Architect

Certified major version upgrades of Web based applications running on Solaris O/S

Conducted Proof of concepts research for next generation appliances and hardware

Researched and evaluated various performance monitors, resulting in best of breed product selection

Researched and performance tested 3rd party vendors – F5 load balancers and SSL terminators, layer 7 content inspection appliances, caching appliances, content distribution networks – (Akamai)

Provided first level production support in the capacity of a technical advisor

Principle QA Consultant

Provided support and change management in multiple CICS Mainframe test environments for new application development. Performed extensive debugging

Performed monthly production data synchronization to support application regression testing. Collaborated with application groups in the data validation process

Collaborated with application groups investigating application performance problems and provided counsel in the performance optimization process

Consultant Network Engineer / Technical advisor

Implemented and managed communications interoperability between various middleware hardware platforms and the Mainframe (OS/2 warp, AIX, Tandem, VTAM/ NCP, stratus, and CICS6000)

Supported Production communication network to the various trading floors

Tested and implemented mainframe VTAM/ NCP patches and maintained the scheduling process of new additions to the environment

Senior System Programmer

Administered and maintained CICS table generation in a multi interconnected (MRO) environment

Worked with a team of 5 to monitor and 24x7 day support of production CICS environment which consisted of over 100 interconnected regions

Administered table maintenance and support for 40 test CICS regions in an LPAR environment

Managed and updated the disaster recovery plan

EDUCATION

Programming and Systems Institute of Technology- New York, NY

CompTIA A+ Network Certification - CCNA

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