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Desktop Support System Administrator

Flushing, New York, United States
April 16, 2018

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Richard Dumpson

***-** **** ******, *** *F-New York, NY 11358


System Administration ~ IT Management ~ Desktop Support


Driven Senior System Administrator specializing in healthcare industry for past 20 years; vast experience in maximizing system performance and delivering quality desktop support

ITIL Foundation Certificate in IT Service Management

Twice recognized with ABCD Award (Above and Beyond Call of Duty)

Recipient of ESPRIT Award (Excellence, Service to Customers, People, Fiscal Responsibility, Initiative, and Teamwork)

Dedicated, valued team member, as illustrated by long-term career with employer

Highly proficient in requisitioning/procurement, installation, maintenance, troubleshooting, system/data security, recovery/backup procedures, and user support; solid knowledge of Windows desktop, laptop and server environments

Extremely versatile in planning, coordinating and managing projects to maximize productivity and efficiency, control costs, meet stringent deadlines, and achieve aggressive performance goals

Expertise in assessing, analyzing and defining client and operational needs and delivering optimal technology-driven solutions

Highly effective communication, presentation and relationship building skills

Professional Background

Senior System Administrator, Visiting Nurse Service of New York, 1997-2017

Consulted regularly with business management and staff members to ensure optimal technology performance;

Supported Windows environments from Windows 95 through Windows 8.1 on desktop, laptop, and server platforms.

Provisioned, configured, and supported mobile technologies from Apple, Droid, and Blackberry devices. Configured users via BES, and Mobileiron servers.

Backed up end user, and departmental data using Backup Exec software.

Received, inspected and accepted hardware via PeopleSoft procurement process.

Imaged desktop, laptop, and tablet devices using Symantec Ghost, and SCCM.

Configured user accounts in Active Directory, and Office 365.

Used IPSoft ticketing system to track progress of issues from open to close.

Proficient in Support Magic, and Service Now ticketing systems.

Education & Professional Development

ITIL Foundation Certificate in IT Service Management

LaGuardia Community College - Long Island City, NY

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