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Customer Service Information Technology

Location:
Doha, Doha, Qatar
Posted:
April 16, 2018

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Resume:

ARCHANA RAMAMURTHY

ARCHANA RAMAMURTHY

Location: Al Wakra, Qatar

Mobile: 33582206

Email: ac45d5@r.postjobfree.com

Skype: Archana.ramamurthy

Availability: Immediate

Qatar visa status: Family Resident ID

OBJECTIVE:

To work in an organization, that can provide a platform to showcase my abilities and skills. I wish to work in a challenging environment filled with opportunities, where I could see the growth in myself, personally as well as professionally, and there by contributing to the growth of the organization. CAREER HISTORY:

PERIOD ORGANIZATION: DESIGNATION JOB PROFILE

June 2016-Aug 2017 Accenture Solutions Pvt.

Ltd. (Bangalore)

Senior Associate HR Analyst @CISCO

May 2014 - Feb 2016 Capita India Pvt Ltd Senior Associate Client relations Aug 2012 – April 2014 InterCall Client Specialist Customer Service Aug 2011 - March 2012 Wipro Ltd, Chennai Analyst Level 2(1b) Collateral Mortgage Operations (CMO)

Oct 2010 – Aug 2011 Mphasis an HP Company Transaction Processing Executive

Finance

ROLES & RESPONSIBILITIES HELD (FROM OCT 2010 – AUG 2017) As a HR analyst:

- Validating & Issuing the required visa letters for cisco travelers on business purpose (VOE - Verification of employment, HRBGV)

- Work on transaction with 100% accuracy and minimal support.

- Understand the Implications of actions in case handling beyond the transaction and able to articulate and explain the rational of case specific actions/ requirements.

- Undertaking Quality Assurance as per defined SOP.

- Understanding the functionality of tools and applications specific to HR transactions.

- Demonstrate an understanding of different service elements including Client policies, State or other regulation to assist associates.

As a client specialist:

- Provided training to teams in various processes to serve the customer with the best quality solutions.

- Provided solutions to customer queries which includes billing, property movement, change of ownership etc.

- Ensuring all customer queries are solved with the quality assured.

- Co-ordinating with internal departments and following up on necessary aspects of query resolving.

- Informing customers about all updates as per given by the company for their benefits.

- Timely, consistent follow ups.

- Delivering high level of customer service to both internal and external customers meeting required Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).

- Respond efficiently and effectively to all inbound customer communication via email. ARCHANA RAMAMURTHY

- Provided flawless execution of all customer requirements (e.g. accurate collection of data and entry into databases, etc).

- Promoted products to and referred to appropriate departments whenever possible. As a Finance professional:

- Exceptions & Pair offs

- Suspense & error suspense

- Euroclear reports

- Research on incoming claims

- Booking wires

- Working on ledgers i.e. Receivables & Payables

- Processing pay up and pay down/Cancellations

- Monitor bank accounts

- Worked in Cost Basis Operations- Reconciliation Team, reconciliation of quantity mismatch between Vendor management system and the Client owned Portfolio Record keeping system.

- Worked on all types of securities Equity, Fixed Income, Mutual Funds and Option securities.

- Processed accounts involving corporate actions like Spin-off, Name change, Stock Split, Cash merger and others.

ACADEMIC PROFILE:

COURSE UNIVERSITY YEAR GRADUATED

B.Com (Bachelors of

Commerce)

Bangalore university 2010

Additional courses:

- Certified course on stock market in Management.

- Entrepreneurship Training in information Technology. Achievements:

Recipient of Client award during Tax season period for quality and high productivity from Mphasis

(an HP Company).

Technical Skills/ Applications:

MS Office (Word, Excel, Power Point), Citrix, Salesforce, HRMS and Sebiel. Strengths:

Hard working, highly disciplined, excellent communication skills, energetic, quick learner and dynamic.

Personal Profile:

DOB : 14 November 1989

Marital Status: Married

Gender: Female

Languages known: English, Tamil, Hindi, Kannada, Telugu. DECLARATION:

I, hereby declare that the above mentioned details are true and correct to the best of my knowledge, Place: Al Wakrah, Qatar

Date Archana Ramamurthy



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