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Manager Customer Service

Miami, Florida, United States
April 17, 2018

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Francisco Muñoz 305-***-****

Warehouse Manager

Professional Summary

Highly motivated individual adaptable to evolving logistics technology to facilitate the warehousing process. Proficient in excellent customer support, and efficient problem solving. Fluent in English and Spanish. Centered on meeting customers expectations while retaining quality standards to ensure accurate inventory. Accomplished in developing effective processes, and directing complex logistics functions for multimillion-dollar projects. Excelled at managing tasks, and successfully assisted on new warehouse system implementation to ensure rapid, accurate warehouse inventory. Advanced expertise in warehouse operations, and functions. Successfully reducing transportation cost, and maintaining cost under budget.

Areas of Expertise

Distribution Warehousing


Quality Assurance

Logistics Management


Continuous Process Improvement

Vendor and Staff Relations

Inventory Control

Training and Leadership

Warehousing communication

Transportation / Materials


Standards, and Procedures


Professional Experience

Memorial Hospital West – Pembroke Pines, FL 2016 - 2018 Inventory Control Supervisor

Supervised the Hospital inventory for the Materials Department, while staying within budget.

Supervised and managed 11 employees

Examined and received all shipments when they arrived to ensure orders have been filled and received correctly and meet specifications. Verify accuracy by comparing with records, such as manifest, invoices and purchase orders.

Managed the Nursing unit Pyxis Machines and worked closely with Nurse managers

Communicated quality control information to all relevant organizational departments, outside vendors, and contractors.

HCA East Florida Supply – Miramar, FL 2000 – 2016

Division Warehousing & Logistics Manager

Managed and supervised all warehouse operations, functions, the hiring and firing process.

Increased labor productivity 50% with less employees while expanding operations.

Analyzed, organized and conducted all warehouse training focusing on safety and security training programs and improved existing programs

Successfully prepared the warehouse for the WMS System implementation

Converted the Service Center to a 4-day delivery schedule, while still processing 11,000 orders a month, and an average of 192,000 picks a month to 13 hospitals, 7 digital imaging centers, IRL labs and 12 ambulatory surgical centers.

Maintained proper levels of inventory to service all of our hospitals, current inventory value $28.8 million, with 2982 sku’s in stock. Organized warehouse by utilizing flow racking to reduce order-picking time by 15%.

Successfully planned and moved the Service Center to our new facility in Miramar without missing not one day of operations.

Education & Training

Extensive training in the MACOLA 3.0 to 6.0 version (PO., IM., MRP), and FACTS Software Experience in working with various software’s that include; SMART, WMS, KRONOS, LAWSON.

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