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Manager Customer Service

West Bengal, India
April 17, 2018

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To seek a career, where I am given opportunities to match my professional objectives and achieve excellence. I would like to actively contribute to the growth of the organization and thus blend my growth opportunities with that of the organization.


CITI BANK N.A. known as Direct Marketing Services Pvt LTD August’1999 to Dec’2002

Job Responsibilities:

Worked as a Business Executive in one of the associates

My main role here was to bridge the gap between the CITI BANK and other corporate, thereby facilitating the latter in giving loans to their employees. Besides this I have also dealt in selling of Personal loan to salaried persons and self employed Professionals.


Worked as Sales Executive in January 1, 2003 to September 2005

My primary responsibilities include marketing of retail liability products as well as handling customer relations. My focus area is new customer acquisition and deepening of existing retail liability portfolio. I handle basic front office operations and am involved in preparation of periodic MIS reports. I am adept at handling the banking software ‘FINACLE’ (ver.2.1.17).


October 2005 to June-2006 Worked as an Associate Manager

My primary responsibilities include marketing of retail liability products as well as handling customer relations. My focus area is acquisition of Retail liability product i.e. Savings A/c, Current A/c, Fixed deposits, Acquisition of investment product i.e. Mutual fund, Insurance (Both life & non-life) and thereby Deepening of existing retail liability & Investment portfolio

Centurion Bank of Punjab

June-2006 to November 2006 Worked as a Relationship officer

My primary responsibilities include marketing of Wealth management of Retail customer. Acquisition of investment product i.e. Mutual fund, Insurance (Both life & non-life).Deepening of existing retail liability & Investment portfolio

Kotak Mahindra Bank December 2006 to Feb-2011.

Worked as a Branch Operation Manager. My primary responsibilities include handle basic front office operations and Customer Service. Processing of account opening forms & Customer Request. Handling of dialing customer queries

Key Achievements: -

Worked as the Branch Operation Manger where fully responsible for entire banking operation.

Online Teller Operations: Cash postings, Stop Payments, DD & PO, disbursement to the Customers, transfer of funds, RTGS / EFT transactions.

Generation & verification of BOD & EOD reports, checking GL reports.

Cash Management Services: Offload & on load of Cash to various other Banks having Currency Chests.

Outward clearing cheques.

Doorstep banking activities.

Controlling of Vendor Bills.

Welcome Kits - Cheque Books, Debit cards and Demat Kits. Handling redelivery of Welcome Kits to customers.

Lockers - and performing all activities related to Lockers.

Gold stock maintenance & following of process laid down by the Bank.

Maintenance of Stamp papers with the bank.

Checking - Checking of forms related to new account opening.

Customer Care - Handling customer queries / calls (Account related / Channel related /

Account maintenance), solving their concerns within TAT.

Inward referrals - MICR, Technical & ECS.

Supervision of transactions.

Reconciliation of various internal / suspense accounts

Internal / External / Concurrent audits.

Handling of reporting of Relationship officer

There were 15 people used to report to me. When I have taken the charge that time total Branch size was INR 50 cores. After six month I have increased the GL size of the branch up to INR: 85 cores

I had taken charge that time Audit rating was unsatisfactory &service score card branch was at bottom. After taking the charge I had made the branch in Audit as we controlled rating and in service score card it was at the first position.

Worked as a Application System Consultant

Worked as a Freelancer Banking Domain Application System Consultant from 1st of March2011 to 15th of September 2012.

Worked as Sales Manager in Aviva Life Insurance from Oct 2012-March 2013:

Recruitment of Financial Planning Advisors

Business Development through Financial Planning Advisors

Successfully grooming the Financial Planning Advisors to meet the financial targets.

Presently Working as a Senior Associate in Wipro for International Clients Specially UK clients since April, 2013

Jobs handled are mainly of British Telecom in field of Broadband and Telephone services. Most of these jobs relate to complicated complains handling

In the recent examination conducted by Wipro on selection of Team Leaders, I came out very successfully. As informed by Wipro one of the next vacancies will be filled up by me.


Post Graduate Diploma in Marketing Passed from Institute of Modern

Management in the year 2002.

B.Com from Calcutta University Passed from Herambo Chandra

College (KnownSouthCity Day Sec.)In the year 1999.

Higher Secondary from West Bengal Council of Higher Secondary Education Passed from SouthSuburbanSchool (Main) in the year 1997.

Secondary from West Bengal Board of Secondary Education Passed from SouthSuburbanSchool (Main) in the year 1995

Diploma in software technology from CMC LTD

Certificate Course in Computer Operation/Application from ThetaComputerAcademy

Well conversant with Microsoft Office- M.S. Word, M.S. Excel, PowerPoint Presentation

AMFI and NSDL Qualified for 5 years as per requirement


Team player

Good analytical and communication skills



Date of Birth : 7th April 1977

Nationality : Indian

Permanent Address: Same as above

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